Anonymised Client Profile

Industry Policy & Research
Years in Business 20+ Years
Client Location Washington D.C., USA
Organisation Size 200–500 Staff
Background

About the Organisation

The Client is one of the largest event management companies with a global presence. The company organizes Exhibitions & Conferences that connect groups interested in developing commercial relationships while expanding their business. With the global competitive market, several acquisitions & many external data sources had been the key drivers behind the client’s (a global event management company) decision to manage better, centralize & utilize their core information to achieve their long-term strategic goals. The Client partnered with Girikon – a reputed Salesforce consultant to well manage their data.

The Challenge

Fragmented Systems, Missed Opportunities

The following challenges were identified:

  • Globalization, mergers & acquisitions, etc. was creating the earnest need to have consistent data, synchronized across the enterprise.
  • Regulatory compliance needed the data to be tagged with all peripheral enablers (policies, definitions, domain, business rules, metadata, quality, governance, ownership, security, etc.)
  • Better performance & business analytics required accurate, consistent & reliable data

All this drove towards building the strategy for an Enterprise-wide MDM, centralizing Data Lake/Hub & creating focused Data Marts enabling better-synchronized data, consolidation of all transactional data, and effective analytics for intelligent decision making.

Our Approach

What Girikon Implemented

Building a customized MDM (Master Data Management) to host all enterprise-wide master data & related rules for governance using Talend and MySQL DB.

Creation of PostgreSQL Data Hub (AWS), in a hub-and-spoke architecture with defined processes for consolidation of transactional data across several user-facing systems

Development of focused Data Marts for feeding different enterprise-wide systems & reporting platforms

Use of Mulesoft as the middleware for all integrations

Use of Talend as the ETL tool

Migrate transactional legacy Data (e.g., registration details, opportunities etc.)

Extensive brainstorming to include the right mix of key Master Data elements in the eco-system amongst Customer-Centric, Enterprise – Centric & Supply Centric elements so as to strike a balance between ease/complexity of overall processes, decrease in technical debt & ROI

Measurable Impact

The Results

The initiative eventually resulted in the standardization of the processes in which the organization stored, managed, viewed & used its data. To summarize, the benefits were multi-faceted including the following:

Centralized view of all the Data

Single view of the customer

Targeted marketing conversions

Better customer insight and interactions to provide customized services

Ability to recognize cross-sell and up-sell opportunities

Empower front-line sales, service, operational, supply chain, and other staff with information that can improve business performance.

Greater customer loyalty

Better sales efficiency

Better IT efficiency & increased security

Client Feedback

Girikon’s team understood the complexity of our stakeholder landscape from day one. They didn’t just migrate our data — they redesigned how we think about lead management and audience engagement. The HubSpot implementation they delivered has fundamentally changed what our marketing team is capable of.

Director of Marketing & Communications Global Policy Research Organisation — Washington D.C., USA

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