Transforming Customer Support for a Beauty Salon Chain with Salesforce Service Cloud

Girikon successfully configured, enhanced and implemented Salesforce Service Cloud for its client.

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  • January 4, 2019
  • Girikon
SERVICE CLOUD SUCCESS STORY

Anonymised Client Profile

Industry Policy & Research
Years in Business 20+ Years
Client Location Washington D.C., USA
Organisation Size 200–500 Staff
Background

About the Organisation

Girikon successfully configured, enhanced and implemented Salesforce Service Cloud for its client.

The Challenge

Fragmented Systems, Missed Opportunities

Salesforce Service Cloud – Force.com

  • Project – Portal for Chain of Beauty Salons
  • Industry – Fashion
  • Client – Mid size (500+ SF Users)
Technology Stack

Products Used

Knowledge articles including custom search on Knowledge articles Q&A Forum Chatter Customization Case Management Guides & Videos Reference Material Download as per profile

Client Feedback

Girikon’s team understood the complexity of our stakeholder landscape from day one. They didn’t just migrate our data — they redesigned how we think about lead management and audience engagement. The HubSpot implementation they delivered has fundamentally changed what our marketing team is capable of.

Director of Marketing & Communications Global Policy Research Organisation — Washington D.C., USA

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