Community Cloud Success Story – Customer & Partner Portals

Girikon successfully configured, enhanced and implemented Salesforce Community Cloud for its client.

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  • January 4, 2019
  • Girikon
Customer & Partner Portals

Anonymised Client Profile

Industry Policy & Research
Years in Business 20+ Years
Client Location Washington D.C., USA
Organisation Size 200–500 Staff
Background

About the Organisation

Girikon successfully configured, enhanced and implemented Salesforce Sales Cloud for its client.

Salesforce Community Cloud – Force.com

  • Project – Customer & Partner Community
  • Industry – Social Platform
  • Client – Mid-size start-up with large user base expectations
Our Features

What Girikon Implemented

Key highlights and features

Interactive social platform to connect individuals and businesses through reward-based interactions.

Partners use the social platform to exhibit their diverse types of product & coupons, customers are able to make purchase through point based reward system.

The application was built using lightening components with custom UI theme, that was provided by the customer

Salesforce chatter API has been used for social feeds, blogs, interactive forums and ad management.

The portal supports different roles for the Partners & their staff members.

A wallet system has been developed for both, the customers & the partners.

Client Feedback

Girikon’s team understood the complexity of our stakeholder landscape from day one. They didn’t just migrate our data — they redesigned how we think about lead management and audience engagement. The HubSpot implementation they delivered has fundamentally changed what our marketing team is capable of.

Director of Marketing & Communications Global Policy Research Organisation — Washington D.C., USA

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