A Salesforce Service Cloud Success Story: Waste Management Industry Transformation

Vice President of Information Technology for Refuse Specialtists provides the following testimonial about Girikon “Great Salesforce Consultancy! Girikon has been instrumental in the success of our Salesforce roll-out at Refuse Specialists. They are efficient and very accurate in their time estimates for both large and small custom dev projects. They are very good at translating my ideas into actionable work and consistently deliver quick fixes”

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  • January 4, 2019
  • Girikon
WASTE MANAGEMENT

Anonymised Client Profile

Industry Policy & Research
Years in Business 20+ Years
Client Location Washington D.C., USA
Organisation Size 200–500 Staff
Background

About the Organisation

Vice President of Information Technology for Refuse Specialtists provides the following testimonial about Girikon

“Great Salesforce Consultancy! Girikon has been instrumental in the success of our Salesforce roll-out at Refuse Specialists. They are efficient and very accurate in their time estimates for both large and small custom dev projects. They are very good at translating my ideas into actionable work and consistently deliver quick fixes”

Salesforce Service Cloud – Force.com

  • Project – Operations & Case Management
  • Industry – Waste Management
  • Client – Small NPO (250+ SF Users)
Our Features

What Girikon Implemented

Key highlights and features

Account, Contact, Opportunity Management

Heavy Vehicle (Hauler) & Property Management

Case Management

Cases created from Salesforce, issue reported via phone or automated case created from community portal and outlook integration

Client Feedback

Girikon’s team understood the complexity of our stakeholder landscape from day one. They didn’t just migrate our data — they redesigned how we think about lead management and audience engagement. The HubSpot implementation they delivered has fundamentally changed what our marketing team is capable of.

Director of Marketing & Communications Global Policy Research Organisation — Washington D.C., USA

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