Anonymised Client Profile

Industry Healthcare / Ophthalmic Diagnostics
Years in Business 26+ Years
Client Location Manassas, VA
Organisation Size 75–100 Staff
Background

About the Organisation

A pioneering diagnostic services company extending eye disease management from the clinic to the home. By applying AI-driven data interpretation to large volumes of patient-generated data, the organization enables precision medicine and personalized, on-demand treatment regimens based on real disease activity rather than fixed clinical schedules.

The Challenge

The organization required a structured CRM system that could enforce process discipline while supporting complex sales and marketing workflows.

The existing marketing infrastructure limited scalability and insight.

  • Manual Data Imports: Contacts were manually uploaded into HubSpot, creating inefficiencies and delays.
  • Complex Data Relationships: Intricate associations made data imports and segmented list creation difficult for marketing teams.
  • Disconnected Platforms: Marketing and sales operated on separate systems, impacting data accuracy and alignment.
  • Integration Limitations: Extensive customizations in Microsoft Dynamics CRM prevented standard integration tools from syncing required data.
Technology Stack

Products Used

HubSpot Microsoft Dynamics 365 Integration App Azure Functions Node.js Microsoft Dynamics CRM
Our Approach

What Girikon Implemented

A comprehensive discovery process was conducted to analyze existing sales and marketing workflows. Business processes were then redesigned using HubSpot’s native capabilities to support structured pipeline management and automated marketing execution.

Process Mapping

Designed detailed end-to-end process flows for marketing and sales activities to align teams and systems.

Data Discovery & Modeling

Identified and aligned critical properties required for cross-system synchronization while preserving ERP and CRM continuity.

Data Migration

Executed data migration using a combination of scripted logic and native integration capabilities to ensure accuracy and completeness.

Custom Bi-Directional Integration

Built a custom synchronization layer between Microsoft Dynamics and HubSpot using scheduled jobs and Operations Hub custom code, ensuring near real-time data alignment and system reliability.

Measurable Impact

The Results

Within the first three months of transition, the firm achieved measurable operational gains

Unified Data Visibility

Improved access to accurate, real-time data for teams and leadership.

Higher Data Quality & Efficiency

Strong error handling and reduced manual effort through automation.

Advanced Marketing Segmentation

Enabled marketers to create complex, association-based segmented lists with confidence.

Single System of Engagement

Brought sales and marketing teams onto a unified platform, improving collaboration and operational alignment.

Client Feedback

Girikon’s team understood the complexity of our stakeholder landscape from day one. They didn’t just migrate our data — they redesigned how we think about lead management and audience engagement. The HubSpot implementation they delivered has fundamentally changed what our marketing team is capable of.

Director of Marketing & Communications Global Policy Research Organisation — Washington D.C., USA

See How Girikon Can Help Your Organisation

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