For any sized business, one should have a robust and efficient CRM (Customer Relationship Management) software solution to increase the productiveness and revenue of your organization.
Now the question comes to one’s mind is which CRM to choose for your business? Selecting an ideal CRM is utmost crucial for your business as with the help of this tool you will manage your leads, customer services, sales, etc.
According to the Gartner Report, the Customer Relationship Management Software Market Grew 12.3 % which means people all around the world are relying on CRM for managing their business.
There are abundant of CRMs available to serve your business needs but one should be careful while selecting the right CRM for your business.
Before proceeding towards an ideal CRM, let us understand few important parameters which you should check before selecting a CRM.
Available for any (small/mid/large/) scale business or Non-Profit Organization.
Pricing
Features like lead to opportunity management, Reporting Management, Customer Service Management.
Automation of the CRM as per the need for Workflows, Approval, Flows, Triggers, etc.
Report Generation, Sales forecast, etc.
Integration with Social Media Platform, Email Marketing Platform.
Ability to implement a new feature on CRM by installing 3rd party tool or by customization.
Overall security of data.
Compatibility with all devices and available as an app for the mobile user.
As per the recent article “Best CRM Software 2018”, it is understood that Salesforce.com’s Customer Relationship Management (CRM) service is the best CRM for your business and it matches with the above mentioned parameters as well.
In this article, I will be explaining to you why you need Salesforce Services for your business and how it will help you in the long run.
Talking about the Salesforce CRM, it helps in the lead to opportunity management, getting reports by taking various parameters into consideration. If you need any particular feature in your CRM which can enhance the process, then you can also install a third-party app from the AppExchange.
You can also take help from Salesforce Consultants who can assist you in guiding and developing a complex solution in Force App Cloud.com. These solutions make your CRM even powerful.
Salesforce also offers Community Cloud with the help of which you can connect and collaborate with your clients, vendors, employees to form communities. You can handle articles, FAQs for your portal easily and your customer can find the solution to the general problems on your portal itself.
Your customers can also create cases from your portal (community) and that case can be assigned to the agents or the case can be escalated based on the workflow. With the help of Community Cloud, you can offer the best customer support services to your customers and boost up your sales.
Next we have Salesforce Marketing Cloud, with the help of which you can manage various email campaigns, Social Media Marketing, Advertising, B2B Marketing Automation for lead generation, product promotion on various social media platforms, and much more. You can shoot emails for different purposes and track their report.
It is always beneficial to have some forecast, logical recommendations with an explanation, about your business so that you can avoid taking the wrong decision which can affect your sales figure. Einstein Analytics does the same for your business by prediction. It analyses the data in the system and then gives you the recommendation for your business.
Now we have come to the end of this article, I hope this will help enlighten you about the Salesforce Services and how it can benefit your business.
In case you need help in any of the above Salesforce Consulting Services, then you can surely contact us. We are a Salesforce Consulting Partner and offering out-of-the-box solutions.
With Shield, Salesforce looks to strengthen its promise of taking its Trust Services to the next level. Now, even industries with regulatory and compliance requirements such as Financial Services, Healthcare, and Public Sector can leverage the speed and innovation of cloud computing with the assurance of highest level of data protection, availability, and performance.
The needs of specific industries can vary depending on the criticality of the data that they manage and use. While some may need to track sensitive customer being exported others might need to encrypt them or maintain an audit trail of data to safeguard data integrity. The understandably high pressure of balancing the shift to cloud platforms with meeting compliance needs has deterred several organizations from making the shift thereby being bereft from the benefits that it promises to bring along!
Salesforce Shield is a premium set of integrated services built natively in the Salesforce1 Platform. With it, comes the capability to track the way in which one’s sensitive data is being used & handled. It certainly is a strong empowering tool for customers with complex governance and compliance needs to be able to track data going back up to ten years along with sensitive data encryption if they so desire.
Salesforce Shield includes the following core services:
Event Monitoring: This feature gives customers the transparent visibility into which users are accessing what kind of data along which the actions that they are taking on it.
Field Audit Trial: Salesforce customers now have the ability to go back & check their data state up to 10 years. It provides Audit trial data for up to 60 fields per object.
Platform Encryption: All sensitive data can now be easily encrypted at rest (at the metadata layer) without hampering any business functionality.
Transaction Security: Users can add various processes to Event Monitoring using the transaction security feature. Specific events can be configured with Salesforce to trigger actions as required. For example: When any User tries to access the Salesforce from any unsupported browser it will not provide access.
The Shield Platform works through the combination of the tenant key (available with the customer) and a master secret controlled by Salesforce to generate the org-specific data encryption key. This key is used to encrypt sensitive data stored in standard and custom fields, files, and attachments. The derived keys are never persisted to disc, ensuring maximum security for encryption keys.
Setup Salesforce Shield
Setup -> Security Controls -> Platform Encryption
Create Tenant Secret
Enable encryption for files, fields, and attachments
Assign permission to generate, rotate, and archive your org’s keys
If user has the permission to “View Encrypted data”, then the data gets decrypted before presenting it for user
Fields with the following field types: Text, Long Text Area, Phone, Email and URL in standard or custom objects can be encrypted
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Salesforce Consulting Services
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Girikon is a one of the top USA based companies offering salesforce consulting services, helping businesses streamline, customize, and maximize the benefits from Salesforce platform. As one of the leading Salesforce consulting companies in the USA, we deliver end-to-end consulting, implementation, AI-optimization, and managed services for Salesforce.
Are you looking to draw the most out of your Salesforce Instance? At Girikon, we empower businesses of all sizes implement, tailor and optimize Salesforce by leveraging our expert Salesforce consulting services. Our custom made solutions align with your unique business objectives to increase operational efficiency and profitability.
Our Salesforce Experience
300+
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Salesforce Certifications
2015
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Our Salesforce Products and Capabilities
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Force.com Development
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Unlock the full potential of Salesforce with Girikon – one of the best Salesforce Consulting Partners. From strategy to support – we have got you covered. Our team of experienced and certified experts are here to power your success by seamlessly implementing, customizing, and integrating Salesforce to meet the unique needs of your business.
Why Opt for Our Salesforce Consulting Services?
As an expert Salesforce Consulting Company in USA, we strive to elevate your Salesforce Experience through our end-to-end services.
End-to-End Salesforce Implementation Consulting
Our Salesforce implementation consulting covers everything from discovery and solution design to deployment and post-launch optimization. We follow best practices to ensure faster go-lives, higher adoption, and a Salesforce setup that delivers long-term business value.
Tailored Salesforce Consulting Solutions
As a trusted Salesforce consulting company, we deliver tailored Salesforce consulting services designed around your business goals, industry needs, and growth plans. Our consultants configure, customize, and optimize Salesforce to align with existing workflows, improve user adoption, and drive measurable efficiency across sales, service, and operations teams.
Salesforce Data Migration
Our Salesforce data migration and management consulting services ensure a secure, accurate, and disruption-free transition from legacy systems. We prioritize data integrity, compliance, and continuity while managing historical and active data so your teams operate confidently on Salesforce.
Salesforce Integration Consulting Services
Our Salesforce integration consulting experts connect Salesforce with ERP, marketing automation, telephony, finance, and third-party platforms to eliminate data silos. This creates a unified ecosystem and delivers a consistent, real-time, and improved customer experience across every touchpoint.
Salesforce Managed Services Consulting
Our Salesforce managed services consulting helps businesses continuously optimize, secure, and scale their CRM investment. From proactive monitoring and enhancements to user access management and real-time issue resolution, we ensure Salesforce runs reliably as your business evolves.
Salesforce AppExchange Consulting
Our Salesforce AppExchange consulting and development specialists build Lightning-ready scalable applications, optimized for performance, security, and marketplace success. We help businesses design, publish, and grow AppExchange solutions that meet Salesforce standards and buyer expectations.
Why Select Girikon as Your Ideal Salesforce Consulting Partner?
AI-Driven Salesforce Consulting: Smarter, Faster, Future-Ready
At Girikon, our Salesforce AI-certified experts elevate your CRM with AI-driven automation, predictive insights, and seamless customer experiences. From smart chatbots to predictive forecasting, we optimize workflows and enhance decision-making.
Certified Experts
Our team of seasoned Salesforce consultants help organizations successfully implement and leverage Salesforce. They offer best practices and strategic guidance to ensure a seamless Salesforce adoption.
Comprehensive Services
Our extensive range of services as one of the leading Salesforce consulting firms help businesses maximize their Salesforce investment.
Agile Approach
Our experts follow Agile methodology throughout the stages of development, ensuring quality control, flexibility and a robust solution that provides desired business outcome.
Affordable Engagements
Our adaptable models cater to businesses of all sizes, offering maximum value throughout every stage.
Faster Innovation
We help you draw the most of latest Salesforce advancements to accelerate digital transformation while staying ahead of the curve.
Rapid Results
Our experts bring your vision to life by focusing on your long-term success.
Why Work With a Certified Salesforce Consulting Partner?
Salesforce implementation is not just technical configuration – it’s business architecture. A certified Salesforce consulting partner ensures your CRM environment is aligned with revenue goals, operational efficiency, and long-term scalability. From strategy to optimization, expert-led implementation reduces risk and accelerates ROI.
Salesforce CRM Assessment
We assess and map Salesforce capabilities to your revenue model, workflows, and customer lifecycle. This ensures implementation supports measurable outcomes – not isolated feature deployment.
Predictive Analytics & Forecast Accuracy
One of the most significant advantages of working with a Salesforce consulting partner is structured opportunity management and intelligent dashboards improve forecasting accuracy and expose deal risk in real time with Predictive Analytics Services.
Intelligent Process Automation
Certified Salesforce consultants design everything from lead routing to approval workflows, automation reduces manual effort and increases team productivity without disrupting operations.
Unified Cross-Function Collaboration
Our Salesforce consulting partner integrate Salesforce across sales, service, and marketing to create a single source of truth that strengthens customer experience and internal accountability.
Secure & Scalable Architecture
Role-based access, governance planning, and scalable design ensure your Salesforce environment is secure and grows with your business. Scalable architecture ensures that as your organization grows, CRM evolves without requiring structural rebuilds.
Adoption & Salesforce Optimization
A professional Salesforce consulting partner supports implementation that includes structured onboarding, performance monitoring, and ongoing optimization inside your Salesforce CRM to maximize long-term ROI.
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Industries We Cater to
As one the leading Salesforce consulting firms, we guarantee our Salesforce consulting expertise and in-depth industry knowledge leads to a the successful execution of Salesforce initiatives across various sectors, including
Healthcare & Life Sciences
Retail & E-commerce
Manufacturing
Energy
Education
Government
Salesforce launched Lightning Voice feature in its Summer’16 release to connect to your customers in a whole new way i.e. to support the customers anywhere in the world with any telephony environment. It is out of the box solution through which Voice Calls can be generated within Sales Cloud.
Now, Users will be able to make calls, receive calls or automatically log calls, take notes all within a single platform. Also the Salesperson has the ability to localize the person & thus match the contact’s region.
It is the easiest way which Salesforce committed for interacting with clients. Now, Salespeople can sell faster & smarter after the delivery of Lightning Voice in Sales Cloud.
The major advantages:
Increase Sales productivity – Users can speed up the process of calling a customer or prospect by dialing them with a single click from Sales Cloud Lightning. In additional feature when a Lead, Contact or Account is created in the field Sales Team will get the notification along with the Account record created & automatically the Account record gets created which contains the Contact Number of the clients so that the Sales Person can instantly call them with a single click.
Deal with Smarter conversations – Communication gets new dimensions with Lightning Voice. Whenever the prospects call the answering can be easily done within the Sales Cloud by the reps & also they can view the prospects valuable data along with their Sales history.
Automatically Log Calls – With Lightning Voice process, any inbound i.e. call by the Prospects or outbound call i.e. calls by reps can be done.
Take the Notes – During a call, the Users can instantly make down their Notes against the call record for Follow Up or if any work has to be done which will thus get save in the record.
Sales People to localize the number to match the Contact’s region – Users can choose a number i.e. local to the Contact’s number & when the call comes in you can navigate directly to the Contact’s number & then can be called directly within Salesforce.
Reduce Data Entry & thus increases productivity – Now during a call only we can make notes for the reminder purpose & thus we can say bye to sticky notes or napkin scribbles.
Time saving: The usage of Lightning Voice saves time and also manual efforts.
Ease in taking notes
Note-taking section is inbuilt in Lightning Voice. This section pops up while talking with the customer. The notes will be automatically stored against the call record as soon as we move on to the next call.
The multitasking ability – Lightning Voice has the multitasking feature. It helps us call the customers, take notes and record the details simultaneously without switching apps or devices.
Automatic call-logging – Now, there is no need to write down the details of a call. It will be automatically done after each call.
Increased productivity –Speed, reduced data entry and multitasking feature altogether means improved productivity.
Pricing & Availability:
Lightning Voice is available in Sales Cloud Lightning since July 2016 for Sales Cloud Lightning Users. It is available for the Users of US & Canada.
Lightning Voice Prices:
Outbound calls are available for $45 per user, per month – It provides click to dial functionality & also provides 2,000 total talk time per user per month.
Inbound calls are available for $5 per user, per month – It provides the acceptance of incoming calls.
In order to close the deal in your favor, you need to have the complete data about the customer at your fingertips. With the help of Lightning Voice, you can have all the relevant data related to the deal while you are on the call with your customer. Now, all the communications which you will have or had with the customers – including call history and call note are not just accessible to you and your sales team. But also anyone engaging with that record can access the data to provide a whole new level of customer engagement.
1) This feature is available for Lightning experience only.
2) As of now, outgoing calls are available for US & Canada only.
3) It provides an Outbound Call Product along with the optional inbound calling product.
Salesforce Lightning Services for any Salesforce Lightning related work, then please feel free to reach out to sales@girikon.com
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Salesforce Customization & Integration Services
We have certified Salesforce Administrators and Developers who help our customers to customize and build Salesforce.com Apps to meet their business requirements. Sometimes customer needs to integrate their existing ERP system with the Salesforce instance. We provide cost effective quality solution on their existing ERP system with their Salesforce instance Customization and Integration. With our experienced and certified Force.com team, save over 50% costs on Salesforce Customization and Integration services in USA & Offshore.
Girikon’s wide implementation and development on Force.com experience will help you get the most out of your Salesforce system
Our Approach
We help our customers to setup the new Salesforce instance or customize their existing environment according to their need. We also provide them the training to use the different tools of the Salesforce.com that helps them to run their business flow easily. We help our customer to create the complex business process using the Salesforce.com workflow, approval process and triggers.
Our Offerings
Salesforce Integration with other apps.
Data migrations from environment to another environment.
Data Cleaning.
Communities and Customer Portal setup and customization.
Upgrading Salesforce environment.
Third Party App integration with Salesforce.com like Desk.com integration, Mail Chimp integration etc.
Creating complex workflows and approval process.
Users and Profile Management.
Providing support for Sales and Service Cloud.
Why Choose Us
Quality with On Time Delivery: We maintain the highest quality standards and strict guidelines. Along with highest quality we strictly follow delivery timeline and it’s always done on time.
Experienced: Girikon today has over 150+ Technocrats working onsite and offshore for Fortune 1000 clients. We have delivered more than 200 Salesforce projects having over 1, 50,000 hours of Salesforce implementation, migration, customization and Force.com development experience.
Cost-Effective: Our business model is to provide cost effective onsite Consulting followed by a mixed offshore and onsite solution. This model helps us in keeping customers development costs low while providing world class and quality development support. With Girikon’s unique team combination model we deliver the same productivity level with a 50-70% cost reduction.
Flexible: As a flexible partner we give our clients the flexibility to choose service model from the day one of project and if needed can customize further at a future date. Our models include pure onsite, onsite/offshore, onshore/offshore and pure offshore teams.
You Own the IP: You will own the source code and Intellectual Property of the work we do for you under our Agreement.
Salesforce Cloud
Salesforce Development
Salesforce Sales and Service Cloud
Force.com Development
Salesforce Communities
Salesforce Integration Services
Salesforce Support
Salesforce Lightning
Salesforce Support
Your search for a reliable and cost-effective Salesforce support and maintenance services partner ends here! Girikon smoothens all implementation wrinkles with a service model that makes Salesforce experts available to clients for looking into their Salesforce administrative, integration and development issues with guarantee around minimal risk and outstanding services.
Ensure your implementation works smoothly with reliable support.
Choose an engagement model (onshore/offshore) that suits you best. We will fine-tune ourselves to the one you opt for.
Basic
Offshore – $45 /Hr
Onshore – $130 /Hr
For engagement up to 3 Months
Billing Monthly
Contact Us
Standard
Offshore – $35 /Hr
Onshore – $120 /Hr
For engagement above 3 Months
Billing Monthly
Contact Us
Premium
Offshore – $30 /Hr
Onshore – $100 /Hr
For engagement above 6 Months
Billing Monthly
Contact Us
Configuration and Data Migration
BASIC
STANDARD
PREMIUM
User Management
Security Management (Organization Wide Default, Profiles, Roles, Field Level Security, Sharing Rules, Public Groups)
Object Level Configurations (Object, Tab, Views, Fields, Page Layouts, Record Types, Custom Links, Buttons)
Salesforce Built-in Automations (Validation Rules, Workflow Rules, Formula Fields, Approval, Email Templates)
Data Management (Sandbox Refresh, Data Migration & Updation, Translation Workbench)
Reports, Dashboards
Other Configurations Items
Customization and Integration
BASIC
STANDARD
PREMIUM
Troubleshooting in Apex, VF Pages, Triggers
Outlook Connect, Lotus Notes Connect, Excel Connect
Community Portal, Sites
SF Mobile
Advanced Integration
BASIC
STANDARD
PREMIUM
Computer Telephony Integration
Salesforce to Salesforce
API & Webservices
Single Sign-on
Any Time Support
BASIC
STANDARD
PREMIUM
24*7 Telephone Support
Our Salesforce support & management services include:
Salesforce Monitoring
We let you focus on your key business areas while we take over the Salesforce implementation monitoring activities. We constantly strive to implement best practises, identify improvement areas and devise related action plans.
Salesforce Maintenance
We provide user management, standard/custom object maintenance, data management, security management and package maintenance related support services.
Salesforce Custom Development
Girikon’s onshore / offshore Salesforce team members are differentiated by their unique combination of deep Apex and Visualforce development skills along with seasoned business analysis experience. We know when to innovate and when not to try to reinvent the wheel i.e. when to custom develop to realize the full potential of Salesforce and how best to use Salesforce’s established features. We have several man-years of experience in developing custom features for standard Salesforce applications.Learn more…
Salesforce Help Desk
High End-user adoption rate is a success metric for CRM implementations. Girikon’s onshore / offshore Salesforce support team offers comprehensive training and help desk services to ensure widespread adoption.Learn more…
Why Choose Us
Quality with On Time Delivery: Being an ISO 9001:2008 certified company, we are committed to strive for continuous improvement and superior performance in all aspects of our business. We take pride in delivering on-time, every time while maintaining the highest quality standards.
Experienced: Girikon has over 300+ Techno-wizards and consultants working onsite / onshore and offshore for Fortune 1000 companies. We have delivered more than 200 Salesforce projects giving us an experience of over 1, 50,000 hours in Salesforce support, implementation, consulting, integration, migration, customization and Force.com development.
Blended Onshore/Offshore Model: Our business model revolves around ensuring cost effective onsite consulting followed by a mixed onshore-offshore based solution delivery. By switching between permutations & combinations of the team configuration as per requirement, we maintain the highest quality levels with significant cost reduction in comparison to other companies in the domain.
Complete Onshore Model: If project demands, we can put complete onshore team to ensure success of the project.
Flexible: As a flexible salesforce consulting services provider, we give our clients the flexibility to choose a suitable service model from day one of project initiation and remain open to customization at a future date. All our clients get undivided attention; just great service and no attached overheads of larger companies.
You Own the IP: You will own the source code and Intellectual Property of the work we do for you under our agreement.