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As the customers in today’s world want their work or cases to be resolved accurately no matter through which channel they will be contacting your company. Omni Channel is a flexible feature provided by Salesforce which needs customization. We can achieve its functionality without writing a code. Through Omni channel it would be very easy to prioritize the work items which are coming from the Standard as well as Custom objects say Leads, Contacts, Opportunities etc. or it can also analyze the work items coming from Phone, Emails. Then the Work items can be assigned to the Queues. Each Queue then can be assigned to a single or multiple channels. According to the Roles assigned an Agent would then be able to receive the work items whenever they want. Through Omni Channel, Agents don’t have to work for the channel they are working on. Omni channel will look for the work items which are coming next. Queue in Salesforce in like a bucket which consists of all the incoming things from Leads, Cases etc. And then using Assignment Rules we can assign these Cases to their respective agents but this is a manual process. Now, through Omni Channel these work items could be assigned automatically. Omni Channel will look into the Agents & the Queues and the Agents with the high Bandwidth will get the Work Item/Case assigned to them. How to integrate Omni Channel with Salesforce Enable the Omni Channel for the org. Go to the “Omni Channel Settings” Enable Omni Channel Click on Save Go to the Service Channels Service Channel turns the Standard/ Custom objects to the Work Items. Then Omni channel will put these Work Items from the Queues & routes these towards the appropriate agents. Mention the Service Channel Name. Select the object on which you want to work. Now select the Custom Console footer component. This will include the VF Page or some Java Script. Click on Save. Go to the Routing Configuration Routing Configuration is used to route the work items to the agents. As all the Work Items have relative importance so it helps in maintaining the size of items in Queues so that Agents can have the keen look on all the work items. It keeps the equality of the work being assigned to the Agents. Click on New. Give some Name to Routing Configuration. Mention the Routing priority Select the Routing Models : Least Active, Most Available Go through the following app for understanding these 2 Models in brief : https://resources.docs.salesforce.com/sfdc/pdf/service_presence_administrators.pdf Mention the Units of Capacity or Percentage of capacity. This helps in defining the size of the work items in Queues. Go to the Queues Assign the Routing Configuration to the Queue. Select the Objects from which the Work Items are coming from. Now add the Queue Members to it. Click on Save. Go to Presence Statuses Give the Status Name. API name will come by default when you enter the Status name. No choose the Status options. Add the Service channels to assign to your Status. Click on Save. Example, Liveagent in Service Cloud Console can change their status to busy or logoff etc. simply by just drag & drop. Similarly, different Statuses can be made in Omni channel as well. Now, go to the Presence Configuration When a user enables the Omni Channel, it will automatically create the Presence Configuration. It determines what Work Agents can take on & what all Omni channel they can access while assisting the customers. Each agent can be assigned to only one Presence Configuration. With this you can specify the work items for each individual depending on the amount of work an agent can take at a time. Go to Service Cloud Console App Click on Edit button. Add the Omni Channel Component to it. Click on Save. Go to the Service Cloud Console. There you will see the Omni Channel existing in it with all the Status with it. If you need Best Salesforce Consulting Services for any Salesforce related work, then please feel free to reach out to sales@girikon.com

Salesforce launched Lightning Voice feature in its Summer’16 release to connect to your customers in a whole new way i.e. to support the customers anywhere in the world with any telephony environment. It is out of the box solution through which Voice Calls can be generated within Sales Cloud. Now, Users will be able to make calls, receive calls or automatically log calls, take notes all within a single platform. Also the Salesperson has the ability to localize the person & thus match the contact’s region. It is the easiest way which Salesforce committed for interacting with clients. Now, Salespeople can sell faster & smarter after the delivery of Lightning Voice in Sales Cloud. The major advantages: Increase Sales productivity – Users can speed up the process of calling a customer or prospect by dialing them with a single click from Sales Cloud Lightning. In additional feature when a Lead, Contact or Account is created in the field Sales Team will get the notification along with the Account record created & automatically the Account record gets created which contains the Contact Number of the clients so that the Sales Person can instantly call them with a single click. Deal with Smarter conversations – Communication gets new dimensions with Lightning Voice. Whenever the prospects call the answering can be easily done within the Sales Cloud by the reps & also they can view the prospects valuable data along with their Sales history. Automatically Log Calls – With Lightning Voice process, any inbound i.e. call by the Prospects or outbound call i.e. calls by reps can be done. Take the Notes – During a call, the Users can instantly make down their Notes against the call record for Follow Up or if any work has to be done which will thus get save in the record. Sales People to localize the number to match the Contact’s region – Users can choose a number i.e. local to the Contact’s number & when the call comes in you can navigate directly to the Contact’s number & then can be called directly within Salesforce. Reduce Data Entry & thus increases productivity – Now during a call only we can make notes for the reminder purpose & thus we can say bye to sticky notes or napkin scribbles. Time saving: The usage of Lightning Voice saves time and also manual efforts. Ease in taking notes Note-taking section is inbuilt in Lightning Voice. This section pops up while talking with the customer. The notes will be automatically stored against the call record as soon as we move on to the next call. The multitasking ability – Lightning Voice has the multitasking feature. It helps us call the customers, take notes and record the details simultaneously without switching apps or devices. Automatic call-logging – Now, there is no need to write down the details of a call. It will be automatically done after each call. Increased productivity –Speed, reduced data entry and multitasking feature altogether means improved productivity. Pricing & Availability: Lightning Voice is available in Sales Cloud Lightning since July 2016 for Sales Cloud Lightning Users. It is available for the Users of US & Canada. Lightning Voice Prices: Outbound calls are available for $45 per user, per month – It provides click to dial functionality & also provides 2,000 total talk time per user per month. Inbound calls are available for $5 per user, per month – It provides the acceptance of incoming calls. In order to close the deal in your favor, you need to have the complete data about the customer at your fingertips. With the help of Lightning Voice, you can have all the relevant data related to the deal while you are on the call with your customer. Now, all the communications which you will have or had with the customers – including call history and call note are not just accessible to you and your sales team. But also anyone engaging with that record can access the data to provide a whole new level of customer engagement. 1) This feature is available for Lightning experience only. 2) As of now, outgoing calls are available for US & Canada only. 3) It provides an Outbound Call Product along with the optional inbound calling product. Salesforce Lightning Services for any Salesforce Lightning related work, then please feel free to reach out to sales@girikon.com You can check blogs Related to Salesforce https://salesforceconsultingservices.wordpress.com/ https://salesforceconsultingpartner.tumblr.com/

Salesforce Customization & Integration Services We have certified Salesforce Administrators and Developers who help our customers to customize and build Salesforce.com Apps to meet their business requirements. Sometimes customer needs to integrate their existing ERP system with the Salesforce instance. We provide cost effective quality solution on their existing ERP system with their Salesforce instance Customization and Integration. With our experienced and certified Force.com team, save over 50% costs on Salesforce Customization and Integration services in USA & Offshore. Girikon’s wide implementation and development on Force.com experience will help you get the most out of your Salesforce system Our Approach We help our customers to setup the new Salesforce instance or customize their existing environment according to their need. We also provide them the training to use the different tools of the Salesforce.com that helps them to run their business flow easily. We help our customer to create the complex business process using the Salesforce.com workflow, approval process and triggers. Our Offerings Salesforce Integration with other apps. Data migrations from environment to another environment. Data Cleaning. Communities and Customer Portal setup and customization. Upgrading Salesforce environment. Third Party App integration with Salesforce.com like Desk.com integration, Mail Chimp integration etc. Creating complex workflows and approval process. Users and Profile Management. Providing support for Sales and Service Cloud. Why Choose Us Quality with On Time Delivery: We maintain the highest quality standards and strict guidelines. Along with highest quality we strictly follow delivery timeline and it’s always done on time. Experienced: Girikon today has over 150+ Technocrats working onsite and offshore for Fortune 1000 clients. We have delivered more than 200 Salesforce projects having over 1, 50,000 hours of Salesforce implementation, migration, customization and Force.com development experience. Cost-Effective: Our business model is to provide cost effective onsite Consulting followed by a mixed offshore and onsite solution. This model helps us in keeping customers development costs low while providing world class and quality development support. With Girikon’s unique team combination model we deliver the same productivity level with a 50-70% cost reduction. Flexible: As a flexible partner we give our clients the flexibility to choose service model from the day one of project and if needed can customize further at a future date. Our models include pure onsite, onsite/offshore, onshore/offshore and pure offshore teams. You Own the IP: You will own the source code and Intellectual Property of the work we do for you under our Agreement.

Salesforce Cloud Salesforce Development Salesforce Sales and Service Cloud Force.com Development Salesforce Communities Salesforce Integration Services Salesforce Support Salesforce Lightning

Salesforce Support Your search for a reliable and cost-effective Salesforce support and maintenance services partner ends here! Girikon smoothens all implementation wrinkles with a service model that makes Salesforce experts available to clients for looking into their Salesforce administrative, integration and development issues with guarantee around minimal risk and outstanding services. Ensure your implementation works smoothly with reliable support. Choose an engagement model (onshore/offshore) that suits you best. We will fine-tune ourselves to the one you opt for.   Basic Offshore – $45 /Hr Onshore – $130 /Hr For engagement up to 3 Months Billing Monthly Contact Us Standard Offshore – $35 /Hr Onshore – $120 /Hr For engagement above 3 Months Billing Monthly Contact Us Premium Offshore – $30 /Hr Onshore – $100 /Hr For engagement above 6 Months Billing Monthly Contact Us Configuration and Data Migration BASIC STANDARD PREMIUM User Management Security Management (Organization Wide Default, Profiles, Roles, Field Level Security, Sharing Rules, Public Groups) Object Level Configurations (Object, Tab, Views, Fields, Page Layouts, Record Types, Custom Links, Buttons) Salesforce Built-in Automations (Validation Rules, Workflow Rules, Formula Fields, Approval, Email Templates) Data Management (Sandbox Refresh, Data Migration & Updation, Translation Workbench) Reports, Dashboards Other Configurations Items Customization and Integration BASIC STANDARD PREMIUM Troubleshooting in Apex, VF Pages, Triggers Outlook Connect, Lotus Notes Connect, Excel Connect Community Portal, Sites SF Mobile Advanced Integration BASIC STANDARD PREMIUM Computer Telephony Integration Salesforce to Salesforce API & Webservices Single Sign-on Any Time Support BASIC STANDARD PREMIUM 24*7 Telephone Support Our Salesforce support & management services include: Salesforce Monitoring We let you focus on your key business areas while we take over the Salesforce implementation monitoring activities. We constantly strive to implement best practises, identify improvement areas and devise related action plans. Salesforce Maintenance We provide user management, standard/custom object maintenance, data management, security management and package maintenance related support services. Salesforce Custom Development Girikon’s onshore / offshore Salesforce team members are differentiated by their unique combination of deep Apex and Visualforce development skills along with seasoned business analysis experience. We know when to innovate and when not to try to reinvent the wheel i.e. when to custom develop to realize the full potential of Salesforce and how best to use Salesforce’s established features. We have several man-years of experience in developing custom features for standard Salesforce applications.Learn more… Salesforce Help Desk High End-user adoption rate is a success metric for CRM implementations. Girikon’s onshore / offshore Salesforce support team offers comprehensive training and help desk services to ensure widespread adoption.Learn more… Why Choose Us Quality with On Time Delivery: Being an ISO 9001:2008 certified company, we are committed to strive for continuous improvement and superior performance in all aspects of our business. We take pride in delivering on-time, every time while maintaining the highest quality standards. Experienced: Girikon has over 300+ Techno-wizards and consultants working onsite / onshore and offshore for Fortune 1000 companies. We have delivered more than 200 Salesforce projects giving us an experience of over 1, 50,000 hours in Salesforce support, implementation, consulting, integration, migration, customization and Force.com development. Blended Onshore/Offshore Model: Our business model revolves around ensuring cost effective onsite consulting followed by a mixed onshore-offshore based solution delivery. By switching between permutations & combinations of the team configuration as per requirement, we maintain the highest quality levels with significant cost reduction in comparison to other companies in the domain. Complete Onshore Model: If project demands, we can put complete onshore team to ensure success of the project. Flexible: As a flexible salesforce consulting services provider, we give our clients the flexibility to choose a suitable service model from day one of project initiation and remain open to customization at a future date. All our clients get undivided attention; just great service and no attached overheads of larger companies. You Own the IP: You will own the source code and Intellectual Property of the work we do for you under our agreement.

/* ========================= GLOBAL TYPOGRAPHY ========================= */ /*#SIS h2 { font-size: 36px; line-height: 46px; margin: 60px 0 20px; } #SIS h3 { font-size: 24px; line-height: 34px; margin: 0 0 15px; } #SIS p { line-height: 1.7; max-width: 960px; }*/ /* ========================= SECTION WRAPPERS ========================= */ .sis-section-light { background: #fff; padding: 50px 0; } .sis-section-soft { background: #f7f9fc; padding: 50px 0; margin: 50px 0px 0px 0px 0px; } /* ========================= CARD GRID ========================= */ .sis-card-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(320px, 1fr)); gap: 30px; margin-top: 20px; } .sis-card { background: #fff; border: 1px solid #e6e9f2; border-radius: 10px; padding: 20px; box-shadow: 0 8px 24px rgba(0,0,0,.05); height: 420px; display: flex; flex-direction: column; } .sis-card-content { overflow-y: auto; padding-right: 10px; } /* Scrollbar */ .sis-card-content::-webkit-scrollbar { width: 6px; } .sis-card-content::-webkit-scrollbar-thumb { background: #4864d2; border-radius: 4px; } /* ========================= MID CTA ========================= */ .sis-mid-cta { background: linear-gradient(45deg,#4864d2,#101e56); padding: 60px 20px; text-align: center; color: #fff; } .sis-mid-cta a { background: #fff; color: #000; padding: 14px 30px; font-weight: 600; border-radius: 6px; display: inline-block; margin-top: 15px; } /* ========================= PROOF GRID ========================= */ .sis-proof-grid { display: grid; grid-template-columns: repeat(auto-fit,minmax(260px,1fr)); gap: 25px; margin-top: 20px; } .sis-proof { background: #fff; padding: 15px; border-radius: 10px; border-left: 5px solid #4864d2; height: 360px; display: flex; flex-direction: column; } .sis-proof p { overflow-y: auto; padding-right: 8px; } /* ========================= STATS ========================= */ .sis-stats { display: grid; grid-template-columns: repeat(auto-fit,minmax(200px,1fr)); gap: 30px; text-align: center; } .sis-stat { font-size: 36px; font-weight: 700; color: #4864d2; } /* ========================= FORM ========================= */ #SIS .form-box { background: #fff; padding: 30px; border-radius: 10px; box-shadow: 0 12px 30px rgba(0,0,0,.15); } /* ========================= MOBILE ========================= */ @media (max-width:767px) { .sis-card, .sis-proof { height: auto; } .sis-card-content, .sis-proof p { overflow: visible; } } .sis-mid-cta h2 { color: #ffffff !important; } Salesforce Integration Services As Salesforce Integration Partners, Girikon understands with the rapid increase of cloud / mobile / social platforms customers are left hamstrung by siloed platforms because these platform have individual characters, functions etc. Siloed systems offer little or no visibility into an organization’s business processes and require manual interventions to fill in transaction gaps. Girikon Salesforce Integration Consultants with many years’ experience identify solutions to siloed system issues for their customers. These Salesforce Integration solutions always prove to be enabled high interoperability, intuitive in design and user-friendly. Our Salesforce Integration Services are cost-effective and can incorporate a solution across all applications including Microsoft, Oracle, Abode, SAP and so on, as well as data management and the organization’s business processes. Connect us for a Free Quote Enterprise Salesforce Integration Services Girikon’s view is that all applications be it internal and external need have a seamless integration. Only then, the software will provide a collaborative experience for all users, enable streamlined data flows and effective governance across all business processes. Girikon’s onshore/offshore Salesforce Integration Consultants have the expertise to enable Salesforce integrations across systems and data that reside both on-premises and in the cloud. Salesforce Integration Services that Delivers Real Results Girikon’s offshore Salesforce Integration Consultants will work with you to automate your business processes and enable secure sharing of data across numerous applications by integrating disparate systems and services. Integration Strategy & Architecture Our Salesforce Integration Architects conduct detailed discovery assessments to evaluate system dependencies, data structures, business workflows, and compliance requirements. We design scalable integration architectures that align with enterprise growth objectives. From API-led connectivity to middleware orchestration and event-driven frameworks, we ensure the right integration pattern is implemented for performance, security, and long-term maintainability. API & Real-Time Integrations Girikon develops secure API-based integrations to connect Salesforce with ERP, finance, HR, marketing automation, and external partner systems. We enable real-time bidirectional data exchange to eliminate delays, reduce manual processes, and ensure operational continuity across platforms. Salesforce Integration Using Middleware As a Salesforce Integration Company, Girikon leverages enterprise middleware technologies to simplify complex integrations involving legacy systems, SAP, Oracle, and cloud SaaS applications. Middleware eliminates integration complexity, centralizes orchestration, and ensures reliable data transformation and monitoring. Custom Connectors & Adapters We design and develop custom connectors on the Salesforce platform to integrate niche systems and industry-specific applications. Connector-based integrations enable seamless two-way communication and synchronized data consistency across systems. Master Data Management Girikon understands the importance of protecting CRM investments through accurate, synchronized master data. We de-duplicate, cleanse, standardize, and enrich operational data across systems. This creates a single version of the truth, improves reporting accuracy, enhances customer experience consistency, and strengthens governance controls. Data Governance & Compliance Our Salesforce Integration Consultants define and implement governance structures, policies, and monitoring mechanisms to ensure data quality, regulatory compliance, and operational transparency. We enable automated validation rules, monitoring dashboards, and issue resolution frameworks to maintain long-term integration stability. Need Salesforce Customization or Integration? Talk to a Salesforce Architect Why Choose Us as Your Salesforce Integration Partner ISO 9001 Certified Girikon is an ISO 9001 certified organization committed to structured, quality-driven delivery standards. Enterprise Salesforce integrations involve mission-critical data flows across CRM, ERP, finance, and operational systems — where errors can result in compliance exposure, reporting inconsistencies, or revenue disruption. Our certified quality management framework ensures defined integration methodologies, documented architecture standards, structured testing protocols, and continuous performance monitoring. We deliver secure, stable, and scalable integrations — on time and aligned with enterprise governance requirements. 300+ Salesforce Experts Girikon’s team of 300+ seasoned Salesforce professionals includes certified consultants, architects, API specialists, middleware experts, and integration developers with deep cross-industry experience. With 70+ Salesforce certifications and over 400 successful project deliveries, we bring extensive experience across Salesforce implementation, integration, migration, customization, and support. Our team has accumulated more than 150,000 Salesforce project days across complex enterprise environments. From Fortune 500 enterprises integrating Salesforce with SAP and Oracle to mid-sized organizations modernizing legacy systems, we understand how to architect integration ecosystems that are scalable, secure, and AI-ready. Blended Delivery Model Enterprise integrations demand both strategic oversight and technical precision. Girikon’s blended delivery model combines onsite Salesforce architects and consulting experts with a highly skilled offshore Salesforce development team. This structure ensures direct stakeholder collaboration, clear architectural governance, and cost-efficient execution without compromising quality or security. Our flexible engagement models allow enterprises to scale integration initiatives across regions while maintaining centralized architectural standards and compliance controls. Secure Enterprise Development When integrating Salesforce into core enterprise systems, intellectual property protection and data security are paramount. Girikon guarantees full ownership of all custom integration code, connectors, middleware configurations, and architectural assets developed during the engagement. We follow secure development practices, enforce role-based access controls, and implement audit-ready documentation standards to protect your systems and data. As your Salesforce Integration Partner, our focus is long-term sustainability — ensuring your integration framework remains maintainable, extensible, and aligned with evolving business and AI initiatives. 300+Salesforce Experts 400+Projects Delivered 70+Certifications

/* ========================= GLOBAL TYPOGRAPHY ========================= */ /*#SIS h2 { font-size: 36px; line-height: 46px; margin: 60px 0 20px; } #SIS h3 { font-size: 24px; line-height: 34px; margin: 0 0 15px; } #SIS p { line-height: 1.7; max-width: 960px; }*/ /* ========================= SECTION WRAPPERS ========================= */ .sis-section-light { background: #fff; padding: 50px 0; } .sis-section-soft { background: #f7f9fc; padding: 50px 0; margin: 50px 0px 0px 0px 0px; } /* ========================= CARD GRID ========================= */ .sis-card-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(320px, 1fr)); gap: 30px; margin-top: 20px; } .sis-card { background: #fff; border: 1px solid #e6e9f2; border-radius: 10px; padding: 20px; box-shadow: 0 8px 24px rgba(0,0,0,.05); height: 420px; display: flex; flex-direction: column; } .sis-card-content { overflow-y: auto; padding-right: 10px; } /* Scrollbar */ .sis-card-content::-webkit-scrollbar { width: 6px; } .sis-card-content::-webkit-scrollbar-thumb { background: #4864d2; border-radius: 4px; } /* ========================= MID CTA ========================= */ .sis-mid-cta { background: linear-gradient(45deg,#4864d2,#101e56); padding: 60px 20px; text-align: center; color: #fff; } .sis-mid-cta a { background: #fff; color: #000; padding: 14px 30px; font-weight: 600; border-radius: 6px; display: inline-block; margin-top: 15px; } /* ========================= PROOF GRID ========================= */ .sis-proof-grid { display: grid; grid-template-columns: repeat(auto-fit,minmax(260px,1fr)); gap: 25px; margin-top: 20px; } .sis-proof { background: #fff; padding: 15px; border-radius: 10px; border-left: 5px solid #4864d2; height: 360px; display: flex; flex-direction: column; } .sis-proof p { overflow-y: auto; padding-right: 8px; } /* ========================= STATS ========================= */ .sis-stats { display: grid; grid-template-columns: repeat(auto-fit,minmax(200px,1fr)); gap: 30px; text-align: center; } .sis-stat { font-size: 36px; font-weight: 700; color: #4864d2; } /* ========================= FORM ========================= */ #SIS .form-box { background: #fff; padding: 30px; border-radius: 10px; box-shadow: 0 12px 30px rgba(0,0,0,.15); } /* ========================= MOBILE ========================= */ @media (max-width:767px) { .sis-card, .sis-proof { height: auto; } .sis-card-content, .sis-proof p { overflow: visible; } } .sis-mid-cta h2 { color: #ffffff !important; } Salesforce Development Services Girikon are Salesforce Experts and an excellent choice to be your Salesforce Development Partner. Girikon, a Software Development Company will meet your requirements with a variety of services such as Salesforce Implementation, Support and Salesforce Development Services including customization and Integration. Our experienced and Certified Salesforce Developers, Administrators and Architects are available onshore and offshore, we ensure the Offshore Salesforce Development for your implementation is made simple, less time-consuming and comparatively Cost-Effective for all our customers. Connect us for a Free Quote Offshore Salesforce Development Services Girikon’s delivery models provide the flexibility to establish a balanced onshore/offshore model and agile development processes. As part of our guide to find right Salesforce implementation partner, our Salesforce Development Company assures highly accelerated delivery timelines, driving significant reductions in time-to-market and overall costs Offshore Salesforce Development Services that Delivers Real Results There are several services that support Salesforce implementation and customization. These services help businesses streamline processes and improve customer engagement. They ensure Salesforce is configured to meet specific organizational needs Salesforce Consulting Partner We listen, we explore and get a clear understanding of your Salesforce Products and the vision you have for your targeted user base and volumes, the use case scenarios and related budgetary constraints. Our experienced Salesforce Consultants will recommend a Salesforce adoption strategy and a licence package which suits your users, product and budget. Develop a Strategy and Execute with Girikon Girikon’s collaborative approach assists with the development of a pragmatic roadmap Salesforce Adoption. A clearly defined Strategy, Roadmap and Change Management methodology will ultimately bring you success and helps you to engage with your customers, employees and transform the way you do business. Our method assists you to re-define, re-invent and fine-tune your business processes to meet your goals. Girikon will not be matched in the depth and breadth of Salesforce Consulting Expertise and proven experience in implementing solutions across industries. Our Salesforce Development Services translates your requirements into real business outcomes and real solutions which extend the boundaries of possibly, drives innovation and positive bottom line results. License Salesforce Consulting Try our Salesforce Consulting – Licence services. Our clients benefit from the experience gained from our Salesforce Consultants and their Licencing knowledge. With so many Salesforce licences on offer it sometimes is confusing to work through what is the suitability of the product and the most cost-effective licence type for your business. Additionally, license costs can be very costly when there are plans for larger more complex requirements deployments. Our Salesforce Consultants frequently advise clients how to choose a custom-fit licencing combination to meet requirements including suitability of functionality and budget limitations. Sales & Service Cloud Implementation At Girikon we believe a great sales strategy is what makes our customer’s conversion of opportunities to sales while effective service strategies help our customers retain customers. Salesforce Sales Cloud can make all the difference in engaging and selling to both prospects and existing customers while Salesforce Service Cloud can enhance your external and internal service capabilities to improve productivity with reduced costs. Our certified Salesforce consultants will setup, configure and customize Salesforce Sales & Service Clouds to become the supporting pillars of your business. Business processes can then be automated and optimized through workflows, approval processes and email templates. Highly effective custom reports and dashboards will be created for holistic insight into your business. Salesforce Development & Customization Girikon’s offshore Salesforce Development Services team members differentiate themselves by their unique combination of Apex and Visualforce development skills along with experience across industries. We never miss an opportunity to innovate. It is a constant striving to be on the lookout for and recommend ways to automate, streamline, and even simplify complex business processes. As a Salesforce Development Partner our goal is to realize the full potential of Salesforce and how best to use its established features. With many years of experience developing custom features our onshore/offshore Salesforce development team have the right skills, experience and attitude to enhance standard Salesforce applications and deliver custom business solutions that are secure, fast to market, at a competitive costs and meet all requirements. Salesforce Communities Salesforce Communities offer branded spaces for your employees, customers, and partners to connect, share information and collaborate. Multiple Salesforce Communities can be created and customized to meet business needs with seamless transition. Girikon provides a comprehensive set of Salesforce Development Services enable our customers to design, deploy, enhance and support online social Salesforce Communities. The advantages of this are: Driving more sales by connecting employees with distributors, resellers, and suppliers; Delivering world-class services by providing customers a knowledge base and somewhere to get answers to queries; Manage social listening, content, engagement and workflow; all in one place Salesforce Integration Girikon’s offshore Salesforce team can help enterprises integrate their Salesforce solution to other cloud/on-premise applications using both cloud APIs and/or middleware. Girikon conducts a thorough Discovery Phase and assessment, one of Girikon’s Architects designs the customized salesforce integration journey and Girikon’s team then implements by the following steps: Design and development of cloud API and/or middleware-based integrations Develops and deploys the integrations Integration Quality tests Monitoring and managing the integrations Enhance integrations as required Salesforce Support & Data Management Girikon’s Offshore Salesforce Development centre is experienced and well-equipped to undertake even the most complex Salesforce Support engagement. Girikon’s Salesforce Data Management services includes data extraction, cleansing, de-duplication, standardization, validation and re-import into Salesforce. Girikon’s team have many years’ experience with high profile customers, taking stewardship of the data management and delivering a quality result. Salesforce Mobile App Development Girikon’s Salesforce Apps are second to none and listing on the Salesforce APP exchange. Girikon can assist in opening the doors of limitless business possibilities. Girikon experienced Salesforce App Consultants can combine the Salesforce.com powerful platform with a mobile technology presence. Girikon will empower you with a seamless, scalable, and secure mobile ecosystem for your business sponsors, field executives, distributed employees, and partners. Need Salesforce Customization or Integration? Talk to a Salesforce Architect Why Choose Us as Your Salesforce Development Partner ISO 9001 Certified Girikon is an ISO 9001 certified company, we are committed to a quality delivery outcome and strive for continuous improvement and providing superior services across our entire business. We take pride in delivering on-time, every time while maintaining the highest quality standards. 300+ Salesforce Experts Girikon’s team comprises of 300+ dynamic, seasoned and qualified professionals who have a vast experience in Information Technology, experience with leading Technology Platforms and vast industry experience. We boast greater than 70 individual Salesforce Consultant Certifications, are proud of our Strong Customer Testimonials and have delivered over 400 quality projects on time and on budget. Girikon’s Salesforce Developers work onsite/onshore and/or offshore. Our customers and services are many and varied, from Fortune 500 companies implementing large E-Business programs to small-medium enterprises implementing sophisticated solutions to gain a competitive advantage. Girikon’s Salesforce Development Services experience of over 150,000 days in Salesforce Support, salesforce implementation, consulting, integration, migration, customization and Force.com development. Blended Delivery Model Girikon’s business model is designed to ensure a cost-effective quality outcome. Our onsite Salesforce Consulting Services are backed up by our Offshore Salesforce Development Team ensuring a quality solution and on time delivery. By switching between these two combinations of onshore and offshore teams Girikon ensures flexibility while meeting the customer’s requirements. We always maintain the highest level of quality with a significant cost reduction in comparison to our competitors using this model. 100% Onshore Salesforce Consultants can also be rewarding for our clients and therefore an option and ensure a successful project outcome. IP Ownership Guaranteed Girikon prides itself on the flexibility we provide to our clients once we become your trusted Salesforce Development Partner. You choose a models which is suitable to your needs. Salesforce Consulting Service model can last until the end of the engagement or can be customized at a future date. All our clients get all our attention, a great service with no overheads like our competitors. You own the source code developed and Intellectual Property Rights of the development work we do for you under our agreement. 300+Salesforce Experts 400+Projects Delivered 70+Certifications