What is Vaccine Cloud and what are its features?

With Vaccine Cloud, healthcare organizations and governments can more efficiently manage supply, delivery, execution, and logistics of vaccine programs and communicate faster wit beneficiaries, all on a platform that is trusted, secure, flexible, and quick to deploy. As more and more vaccine doses become available, people can pre-register for a spot in the queue. This allows healthcare organizations and governments to quickly and objectively schedule programs and forecast inventory at scale. Recipients can be sent personalized sign-up invites to enable them to schedule appointments directly. When they arrive for an appointment, clinical staff can access their medical records and get a 360-degree view of their immunization history and personal health information. Clinical staff can then take advantage of the latest public health guidance measures, allowing them to follow best practices and deliver great care. They can also update the recipient’s record to reflect any dosage specifics and administration information. Key metrics from these processes provide clinical officials with insights on the progress of their vaccination programs. These insights can then be swiftly converted into action based on reported health concerns, availability of stock, and vaccination preparedness.  

Key Components of Vaccine Cloud. 

HEALTH COMMAND CENTER 

Get a complete view from a single dashboard to manage your vaccination program better. 

Health Command Center gives governments and healthcare organizations a complete 360-degree view of vaccine management to drive data-driven decisions. You can use up-to-date vaccine inventory data and demand forecasts to streamline and optimize your vaccine program. 

·  Drive data-driven decisions based on vaccine needs and availability 

· Ensure rapid response with a 360-degree view of vaccine programs 

· Centralize all data into a single dashboard to drive faster responsiveness 

VACCINE INVENTORY MANAGEMENT 

Drive rapid mass vaccination with accurate forecasting. 

Vaccine Inventory Management helps healthcare organizations and governments to ensure availability of stock and maintain adequate supply of doses, syringes, and PPE levels. It can also assist in forecasting demand, help reduce wastage, and rule out surplus supplies. 

· Take advantage of a single solution for planning and prioritization 

· Use Salesforce’s intrinsic robust inventory management to manage stock 

· Streamline supplies to forecast demand and trim wastage 

VACCINATION APPOINTMENT SCHEDULING 

Centralized scheduling to drive efficient vaccine distribution. 

With Vaccine Cloud healthcare staff can now easily conduct health assessments. It also allows you yo assess eligibility of recipients and schedule appointments. Not only that, acquiring digital consent and ensuring vaccine availability as and when needed is now easy. 

·   Manage registration and eligibility of recipients  

·   Pre-screen recipients and capture digital consent 

·   Drive on-demand scheduling with QR codes for contactless visits 

ASYNCHRONOUS REGISTRATION AND SCHEDULING 

Securely scale vaccination registration. 

Through a robust and comprehensive web experience, organizations can gather recipient registration information, apply eligibility and inventory rules, and notify them via personalized emails about when an appointment slot is available. 

·  Streamline vaccine registration with a scalable and equitable process 

·  Take advantage of eligibility and prioritization and to connect people to appointments effectively 

· Scale your program in-person, online or through call center registration for all recipients of your community 

CLINICAL VACCINE ADMINISTRATION 

Gather accurate vaccine information and prepare for distribution. 

Clinical Vaccine Administration ensures clinical professionals are trained adequately before vaccine administration to prevent onsite bottlenecks. Data analysis tools allow vaccine administration agencies to assess readiness, log and track vaccine allotment, and analyze results. 

·  Augment safe vaccination practices with pre-arrival screening 

·   Analyze community-wide vaccine outcomes in conformity with public health guidelines 

VACCINE OUTCOME MONITORING 

Monitor post-vaccination outcomes with data capture. 

Enable healthcare organizations and clinicians to follow up with recipients with surveys to assess their health outcomes. Streamline digital surveys with email, web, SMS and phone. 

·  Log recipient experiences with surveys and manage health outcomes 

·  Streamline communication amongst officials and the public in case of post-vaccination events 

ENGAGEMENT AND AUTOMATION  

Engage the community throughout the vaccination journey. 

Empower health officials to interact with the community through notifications, and launch education and outreach campaigns. Ease staff burden by automating repetitive communications, such as dose reminders. 

·  Notify people for the next dose 

·  Alert delivery agency managers to replenish stock based on appointments 

· Track recalls and trace back needs from adverse events 

VACCINATION VALIDATION 

Generate and verify health credentials for transparent proof of vaccination. 

Generate health credentials during the process of vaccine administration. 

·  Capture and manage digital credential records 

·   Verify health credentials for proof of vaccination 

·   Integrate seamlessly with prevalent Digital Credential standards 

Here’s a look at how Vaccine Cloud Helps deal with challenges to implementing Vaccine Programs. 

Vaccine Velocity 

In the current context of the pandemic, it is imperative for governments, public health groups, and healthcare organizations around the world to efficiently and effectively manage their vaccination programs.  

Once the vaccines are developed, there are several other challenges to consider. 

• Overwhelming demand: Public health groups are under immense pressure to deliver vaccines. Healthcare groups and agencies must manage their inventory better and administer vaccines to the appropriate groups while preventing any wastage. 
• Delivery and logistics challenges: It is imperative to maintain vaccine quality throughout its journey from production, to packaging to storage and distribution to streamline the entire supply chain. 
• Clinical staff shortage: COVID-19 vaccines follow-up doses. Existing systems and staffing plans are not designed to handle the distribution and delivery of multistage vaccines to billions of people in a short period of time. 
• Vaccination outcome monitoring: It’s essential to capture data on recipient experiences, health results, and outcomes once they are vaccinated. 
• Communication challenges: High volume of vaccination programs makes consistent communication with high-risk populations about the program a daunting task.

Addressing the challenges

Public health organizations and private businesses must collaborate to tackle these challenges. Salesforce launched Vaccine Cloud with an objective to facilitate that coordination. With Vaccine Cloud, health organizations and groups can easily design, launch and manage vaccine programs from start to finish. Vaccine Cloud takes advantage of native Salesforce products to empower healthcare providers, businesses and governments deliver vaccines at massive scale efficiently and equitably.

Girikon is a certified Salesforce Consulting Partner and can help you effectively and efficiently manage your vaccination programs.  We will be happy to answer any questions you might have about Vaccine Cloud.

About Author

Indranil Chakraborty

Indranil is a technology enthusiast with over 25 years of experience in project management, operations, technology and business development. Indranil has led project teams in egovernance, business process re-engineering, product development and worked with Government and Corporate customers. Indranil truly believes in the power of technology to drive productivity and growth for teams and businesses.