Salesforce is world’s game changing technology and CRM cloud software addresses all your customer interface concerns. It is a company specializing in software as a service.

Salesforce

Salesforce.com is a global cloud computing company which has also expanded into commercial applications of social networking through acquisition. Salesforce.com is generally used to refer to the CRM functionality (the sales, service and marketing applications) and Force.com is generally used to refer to the underlying platform (the database, code, and UI on which all the apps are built). i.e. Force.com is a platform where you can develop your own application.

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Salesforce.com is Sales(CRM) and Service applications which were developed and running on the Force.com Platform.

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Salesforce.com is SaaS(software as a service) and Force.com is Paas. Force.com is Salesforce.com’s cloud computing platform as a service (PaaS) development framework.

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Salesforce.com CRM is broken down into several sections:

  • Sales Cloud
  • Service Cloud
  • Data Cloud
  • Marketing Cloud
  • Collaboration Cloud(including Chatter)
  • Analytics Cloud
  • And Custom Cloud (including Force.com)
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Cheers! Pramod

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