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The significance of using SMS (Short Messaging Services) as a business communication tool cannot be denied. In fact, SMS has become an essential aspect of multi-level marketing and is leveraged by organizations to engage with their customers. It is indeed a boon for businesses that cannot afford high-end marketing strategies that require heavy investment. Besides being cost-effective, it is the extensive reach and penetration power of this communication tool that makes it popular among businesses of all types.
What makes text messaging more preferable is its independence from the internet, which makes it a cost-effective mode of spreading brand awareness. In fact, it allows the sending of bulk SMS to different groups of people irrespective of global time zone and location. Be it for sending exclusive offers or updates on new products and services, SMS or text messaging has become a perfect tool for business promotion.
Today, forward-looking organizations are considering integrating SMS apps into their customer relationship management tool to make it more advanced. One such CRM (Customer Relationship Management) platform is Salesforce that allows it to operate with itself for sending SMS es to clients. One such Salesforce SMS app that provides SMS sending services is the Smart SMS App.
What is Smart SMS App?
The Smart SMS App is a robust text messaging app that is built natively on the Salesforce platform. The app allows the owner or administrator to send individual or bulk SMS es from the Salesforce panel to the Account, Leads, and Contacts. The app allows the super admin to create multiple users and allocate them authorization to send SMS (bulk & individual) to clients across the globe. This text messaging App is a one-stop messaging solution as it is endowed with some excellent features that can help organizations to gain trust among their customers. Let’s take a quick look at some of the features that make it unique among its competitors:
Display Incoming Messages on the Home Page: The app allows the display of incoming SMS es on the home page of Salesforce CRM to the sales reps. This will allow sales reps to have an instant look at the replies shared by the clients with rare chances of missing out on any of their messages.
SMS Scheduler: The SMS scheduler app allows the scheduling of sending messages (greeting, promotional or any type of messages) to customers situated across different locations and time zone. Sales reps can easily do so by entering the time, date, number to which the messages are to be shaded, and the SMS template in the Salesforce Org. The SMS automatically gets disbursed at the scheduled date and time.
Auto Responders: The Smart SMS App allows users to set up Auto Responses so that whenever a customer responds to a promotional message, contest, or survey, it can respond to the customer automatically when their query matches with the defined Keywords. This will help sales reps win the trust of the customers.
Workflow Configuration: The Smart SMS App allows the setting up of workflow basis which SMS es will be sent to the customers. After setting up the workflow configuration, a new rule has to be created by selecting the object to which the rule applies. After this, the option in the evaluation criteria section should be selected as per the requirement. Finally, the criteria should be entered in the Rule criteria section.
SMS from Report: The app allows users to create standard and customized reports as per their wish and the data they wish to view. This feature is a perfect solution to unanswered calls and emails. Users can select the template, the report, and the numbers from and to which they intend to send the SMS.
Send Single and Bulk SMS: The app allows the sending of single and bulk SMS in a batch of 200 each after button click from the ListView.
Quick Wrap-up:
These are some of the multiple features offered by this Salesforce Messaging App. By leveraging this app, organizations can connect with their customers in a better way, win their trust and ultimately close more deals. So take your business to new heights by leveraging this robust texting app.
About Author
Jaya is a content marketing professional with more than 10 years of experience into technical writing, creative content writing and digital content development. Her decade long experience lends her the ability to create content for multiple channels and across different technology verticals.
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