From Chatbots to Smart Replies: Exploring GirikSMS Messaging Features That Matter

• May 21, 2025
• Girikon

To stay ahead in this dynamic business landscape, organizations must focus on staying connected. Businesses that respond instantly to customer queries that too in a personalized way tend to earn loyal customers. While there is no dearth of robust communication tools in this digital era, yet text messaging continues to reign supreme among them. With an open and read rate of about 98%, text messaging remains a preferred channel of communication among businesses across different industries. However, text messaging platforms aren’t intuitive to manage evolving demands of customers. This is where CRM-integrated messaging platforms come into the picture. One such powerful messaging that brings automation, intelligence and strategy into every conversation is GirikSMS. This Salesforce SMS App is built natively on Salesforce and is powered by Artificial Intelligence.

The Evolution of Text Messaging

A few of decades back, communication relied on traditional methods of communication. All through the years, there has been a major shift in the way organizations associate with their customers. Today, communication has moved beyond traditional channels to become more contextual. Today, AI-enabled messaging tools that leverage technologies such as machine language and Natural Language processing enable human-like interactions that generate meaningful outcome. This digital enablement calls for robust tools that seamlessly integrate with CRM systems to support intelligent and automated messaging.  

Exploring the key features of GirikSMS

AI-Powered Chatbots: At the heart of GirikSMS’s value lies its powerful chatbot engine—an intelligent assistant that operates 24/7. These bots are fully customizable and seamlessly integrated into Salesforce workflows.

Why these Chatbots Are a Game-Changer?

• Automated Lead Qualification: Prospects no longer need to wait for a sales rep — chatbots respond instantly via SMS or WhatsApp. Besides asking questions, these chatbots record answers directly into Salesforce, and initiate lead routing by default.
• Native Salesforce Integration: GirikSMS bots are built to team up directly with Salesforce objects like Opportunities, Leads and Cases. This ensures every interaction is smart and more context-aware.
• Multilingual Capabilities: Empower organizations to associate with their customers in their native language.

Smart Responses: This feature helps streamline communication and boosts efficiency. These AI-powered suggestions appear as quick-reply buttons, enabling faster and more consistent communication.

Key Benefits of Smart Replies

• Accelerated Response Times: The need to type repetitive messages manually is eliminated. By using past interactions, this feature provides context-aware recommendations, allowing teams to reply in no time.
• Consistent Messaging: Maintain a brand voice across your sales and support teams. Replies can be customized to match your tone and messaging standards.
• Training for New Reps Reduced: As an in-built coaching tool, it helps new team members manage conversations confidently from day one.

Two-Way Messaging: GirikSMS is designed for two-way communication unlike its traditional counterparts. This provides space for real-time and meaningful interaction between your team and your customers. True conversations build stronger customer relationships. Whether resolving an issue or nurturing a lead, customers value being heard.

Key Features

• Salesforce-Integrated Conversations: Every exchange is logged to the appropriate contact, lead, or case by default.
• Instant Alerts: Get notifications in real-time to ensure your team never misses a customer response.
• Multi-Channel Support: Manage WhatsApp, SMS and others from a single, unified console.

 

Bulk Messaging: There are situations when businesses need to communicate with a larger audience—whether it's reminding students about a deadline or alerting prospective homebuyers to a price change. GirikSMS makes it easy to run smart, compliant bulk messaging campaigns that don’t sacrifice personalization.

Powerful Capabilities

• Targeted Lists: Build recipient lists directly from Salesforce reports or custom filters.
• Personalized at Scale: Use dynamic tokens to make every message feel like a one-on-one conversation.
• Flexible Scheduling: Send broadcasts instantly, schedule them in advance, or trigger them via Salesforce workflows.
• Seamless Follow-Up: Any response to a bulk message can initiate a personalized two-way conversation—ensuring mass outreach leads to real engagement.

 

WhatsApp Messaging:

With GirikSMS, you're not limited to SMS—tap into the power of WhatsApp Business to engage customers on a platform trusted by billions of users worldwide.

 

Key Advantages:

• Rich Media Support: Share images, PDFs, locations, and more for a dynamic messaging experience.
• Verified Business Profiles: Build trust with an official, branded presence on WhatsApp.
• Interactive Messaging: Use quick-reply buttons and interactive forms to streamline customer responses.

Reporting & Analytics: Sending messages is just the beginning, understanding their impact is what drives smarter engagement. GirikSMS offers robust analytics to help you measure and optimize performance across every conversation.

Security and Compliance: GirikSMS is built to support stringent guidelines, ensuring responsible communication at scale.

• Opt-In/Opt-Out Management: Seamlessly manage customer preferences and consent across all platforms.
• Regulatory Disclaimers: Include required legal disclaimers by default to stay compliant with messaging laws.
• Message History & Audit Trails: Maintain complete records of all communications for auditing and accountability.

 

Why These Messaging Capabilities Matter in Today's Era?

In today's era, messaging is driven by the following trends:

• Growing Customer Expectations: Customers appreciate quick response to their queries. They also prefer tailor-made discourses, and convenience across every touchpoint.
• AI-powered Engagement: Organizations are harnessing the power of AI to optimize efficiency while offering superior customer experiences.
• Hassle-free Integration: Text messaging solutions must work within CRM systems to remove data silos, minimize manual effort, and offer a unified customer view.

 

Final Words:

GirikSMS empowers Salesforce-based organizations to fully leverage messaging as a strategic advantage. With 24/7 chatbots, AI-powered smart replies, and deep Salesforce integration, it helps teams deliver faster, more personalized, and efficient communication. For various industry verticals such as real-estate, education and more where responsiveness and trust are critical, this Salesforce Messaging App goes beyond utility to drive real transformation. Whether you're looking to boost customer experience, streamline workflows, or scale outreach without losing the personal touch, this App delivers the tools that matter. For organizations aiming to make messaging an integral part of their engagement strategy, this Messaging App is their preferred choice.