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Are you looking for the best Salesforce SMS app? If so, we’ve put together a list of worthy solutions that you must evaluate to simplify communication workflows and enhance customer engagement.
As SMS remains one of the most effective and personal ways to reach customers—it's time for you to leverage its full potential while combining it with Salesforce. Not just the Salesforce SMS integration makes messaging more powerful but also offers automation and ensures real-time tracking.
More than that, it lets you enable two-way conversational texting while sending bulk promotional messages and delivering timely service updates. Here are the top options for Salesforce SMS app, their features, and how they streamline business communication. Consider reading throughout to learn more.
Top 7 Salesforce SMS Apps to Streamline Business Communication
While Salesforce can power your customer relationships, the right SMS app can transform the way you connect, engage and respond in real time. And the amalgamation of these two can help you make an impact in 2025; however, it depends on what you choose among these options.
- GirikSMS
GirikSMS is a robust SMS for Salesforce solution designed to provide businesses with seamless, scalable, and intelligent customer communication. Unlike any tool/software that is generic, GirikSMS integrates deep into Salesforce to ensure that all SMS conversations are recorded as part of the customer's 360-degree journey. Beyond simple texting, it proceeds with bulk campaigns, personalized templates, and automatic workflows, assuring businesses of survival from the great noise and instant reach to customers.
As a native communication engine linking interaction processes and boosting engagement, it may facilitate communication and engagement via individual text, automated notification, or bulk campaign. These capabilities reduce siloing data pairs, eliminate the need for third-party tools, and allow teams to have complete visibility on their customer conversations without leaving Salesforce.
Organizations that want more than just messaging can have the arsenal of reliable, customer-first, and intelligent communication powered by GirikSMS—thus building lasting customer relationships directly within Salesforce. Well, till now, we have found only the tip of the iceberg, to explore more, check out the dynamic features within the best Salesforce SMS app.
Key Features Include:
- Seamless Salesforce Integration
GirikSMS is designed to work natively with Salesforce Sales Cloud, Service Cloud, and Marketing Cloud. This makes it log all messages under activities, providing teams with full visibility into the customer journey.
- User Friendly Interface
The intuitive user-friendly dashboard of the best Salesforce SMS app—GirikSMS, allows the team to track replies, monitor analytics, and manage campaigns, all without the need for technical know-how.
- Automated Follow-Ups
GirikSMS also features automated sequences triggered by client behavior and predefined events like payment reminders, case updates, and appointment confirmation. Inadequate, automatically generated sort of communication provides him/her with perk in a way of being timely, personalized, and consistent.
- Personalized Reminders & Alerts
GirikSMS allows an enterprise to create reminders and alerts that are relevant and meaningful to each customer depending on user data such as preferences, locations, and demographics, thereby providing greater engagement.
- Multi-Channel Support
The tool would make it possible for you to seamlessly work with communication channels such as Facebook Messenger, WhatsApp, SMS, and so on within a single interface so that you do not have to switch between multiple platforms.
- 360 SMS App
It is yet another Salesforce SMS app that empowers the user to communicate effectively with customers, prospects, and business partners worldwide. Using its single and bulk MMS/SMS, organizations can connect and manage communication with everyone no matter if they are individuals or in groups. It also features link building, SMS templates, and automated workflow, making it appear on our updated list of top Salesforce SMS apps.
- Mogli SMS
Mogli SMS comes with the power of automation that helps businesses create complex text surveys to collect important data and engage customers. It even branches out significant features like chatbot, voice messages, and Text-to-Pay, making it perform seamlessly no matter what the size of organization is. Beyond traditional text messages, the platform can send MMS and WhatsApp, letting you reach international audiences with compelling text content.
- Twilio
Twilio for Salesforce SMS enables businesses to send and receive text messages from Salesforce. It supports messaging groups of any size and helps you reach contacts and person accounts. Featured with rapid setup, 1:1 chat, automated communication flow, and group inbox, it allows businesses to not just text but track and provide accurate responses, With the power of its reporting, you can analyze deliverability, activity, and team performance like a pro.
- Avochato
Avochato provides efficient, effective, and effortless business messaging. It integrates well with the system you already use every day, allowing you to message directly from a Salesforce record and automatically logging all messages as activity. Using tags and filters within Avochato, businesses can easily segment audiences, thus sending personalized promotions, updates, and alerts at the right moment. Moreover, they can leverage charts and reports to evaluate clicks, replies, and open rates in real time.
- ValueText
ValueText comes with one-to-one conversations, letting you text through SMS or WhatsApp from records stored in Salesforce like opportunities, contacts, and leads. With its chat console, you can manage and respond to customers’ queries like a pro. You can even use dynamic templates, send files, facilitate audio messages, set up auto responses, and much more while having this Salesforce SMS app.
7. SMS Magic
SMS Magic is a well-established Salesforce SMS app that reminds and alerts users about meetings and events. It's CRM driven automated multichannel text messaging supports SMS, WhatsApp, and other messaging platforms. With features like conversational AI, intelligent routing, and advanced compliance tools, it turns out to be an ideal option for organizations that handle large-scale communication.
To Sum it Up
Sending SMS through Salesforce is not just about texting but about creating data-driven, timely, and personalized communication that actually strengthens customer relationships. From the more feature-rich solution from GirikSMS to the more versatile platform of Mogli SMS, businesses now have many options from which to choose the best solution applicable to their scale, goals, and industry needs.
However, the app chosen must integrate seamlessly with Salesforce and also provide the team with a good measure of analytics, automation, and multi-channel support. If you want more than just basic texting, an intelligent and Salesforce native app like GirikSMS will provide you with the leverage needed in customer engagement, followed by communication that really speaks to its customers.
About Author
Shivani is a Technical Content Specialist at Girikon with deep expertise in turning intricate technologies into engaging narratives. Her renowned experience and keen interest in technologies allows her to draft compelling and digestable insights for tech-savvy leaders. She helps businesses navigate the labyrinth of innovation, leveraging her proficient skills and visionary attitude.
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