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Salesforce today is not the Salesforce of five years ago. With Einstein Copilot, Data Cloud, expanded automation, new API architectures, AI-driven personalization, and increasingly complex Sales, Service, and Marketing Cloud ecosystems, 2026 marks a turning point.
If you have hired a Salesforce consultant and they aren’t delivering predictable revenue, efficient workflows, or high user adoption, the problem often isn’t Salesforce; it’s the lack of expert implementation and optimization. A certified Salesforce consulting company provides the technical, strategic, and AI-led expertise required to unlock the platform’s full value.
According to Salesforce’s State of Sales Report 2024, 79% of sales teams now rely on automation tools to close deals faster (1). Meanwhile, McKinsey reports that CRM complexity has doubled since 2021.
This combination of complexity + AI + data maturity makes 2026 the year where businesses must rely on specialized Salesforce expertise.
Why 2026 is a critical year for Salesforce-driven Businesses
AI is now native to Salesforce through Copilot and predictive analytics.
Data Cloud adoption surged 30% YoY (Salesforce Q3 FY25 Earnings (2)).
Average companies now use 30–89 SaaS apps, making integration essential (Productiv SaaS Trends 2024 (3)).
Customer expectations for personalization increased 64% in the last two years (Salesforce State of the Connected Customer (4)).
Automation is exploding: 78% of service teams automated at least one workflow in 2024 (Salesforce State of Service (5)).
These shifts create massive opportunity but only for businesses with the right technical guidance.
Top 10 Reasons to Hire a Salesforce Consulting Company in 2026
1. Boost Business Sales Through Deep Pipeline Optimization
If you hire a salesforce consulting company, they will understand your entire “lead”-to-“revenue” engine and optimize:
Lead routing and scoring
Sales processes and opportunity stages
Forecasting accuracy
Automation of follow-ups and tasks
AI-driven deal insights
According to Salesforce, high-performing sales teams are 2.8× more likely to use AI-powered CRM capabilities (6).
Hiring a salesforce consulting agency ensures that your system isn’t just functional; it’s optimized for predictable, and scalable revenue.
2. Customized Salesforce Solutions Built for Your Unique Workflows
Every business has its own heartbeat; a salesforce certified partner provides the “rhythm” by building:
Custom objects, flows, and automation
Dynamic dashboards tailored to each team
Role-based experiences with Lightning Apps
Industry-specific configurations
In 2026, “generic CRM” setups no longer work, users expect hyper-personalized journeys. We as one of the top salesforce consultants help you build exactly that.
3. Simplified Integrations Across Your Entire Tech Stack
With most companies using 30+ tools, expert consultants integrate Salesforce with:
Marketing automation tools
ERP platforms
Customer support systems
Data warehouses
Custom apps
Without Salesforce Consultants
With Salesforce Consultants
1. Siloed tools, manual data transfer
1. Unified data in real time
2. API errors & sync failures
2. Stable middleware + error handling
3. Inconsistent reporting
3. Single source of truth across systems
4. Lower Operational Risks During Implementation & Migration
Salesforce transitions, whether implementation, restructuring, or Data Cloud adoption, carry risks:
Data loss
Broken automation
Incorrect permission models
Compliance issues
One of the benefits of hiring a salesforce implementation partner is they eliminate the risks by applying proven architectural frameworks and governance best practices.
5. Improved User Adoption Through Role-based Enablement
According to Forrester, CRM initiatives fail 74% of the time due to low adoption (Forrester CRM Playbook).
Consultants bridge that gap by offering:
Role-specific training
Playbooks and SOPs
Gamified adoption programs
Shadowing & live support during go-live
6. Accurate, Real-Time Insights With Dynamic Dashboards
In 2026, dashboards aren’t just “reports”; they are intelligent decision systems.
Salesforce consultants configure:
Data Cloud-powered reports
Dynamic dashboards showing user-specific data
Pipeline intelligence + forecasting
Gartner reports that real-time CRM insights improve forecasting accuracy by up to 40% (Gartner CRM Analytics).
7. Strategic Roadmap & Long-Term Salesforce Guidance
Salesforce is an evolving ecosystem, so Salesforce Consultants help businesses stay ahead with:
Quarterly roadmap planning
AI adoption frameworks
Release impact analysis
Innovation recommendations
This transforms Salesforce from a tool into a long-term competitive weapon.
8. Enhanced Customer Experience & Faster Support Resolution
From AI-generated responses to omnichannel support, consultants help you create:
Faster case resolution
Lower service costs
Unified customer views
Self-service portals
Salesforce found that service organizations using automation reduce handling time by 25–35%.
9. Process Evaluation to Strengthen Your Value Chain
Before implementing any solution, consultants perform a deep audit of your:
Existing processes
Data quality
Automation maturity
User journeys
This ensures your Salesforce investment connects seamlessly with your business goals.
10. Seamless Updates & Smooth Release Management
Salesforce releases updates three times a year. These updates impact:
Flow automation
API behaviors
UI/UX
Einstein Copilot features
Data Cloud configurations
Consultants ensure every update strengthens—not breaks—your Salesforce org.
Cost of Hiring a Salesforce Consulting Company in 2026
Here is a more detailed and realistic cost analysis based on 2026 data.
Service
2026 Cost Range
Notes
Hourly Consulting
$35 – $250/hr
Region-specific (India vs. US)
Salesforce Implementation
$8,000 – $60,000+
Depends on clouds implemented
Integration Services
$5,000 – $40,000
API, middleware, volume
Data Migration
$2,000 – $25,000
Records, cleansing, mapping
Salesforce AI & Copilot
+20–40% premium
High complexity
Reference: ZipRecruiter US Salesforce Consultant Market Data (7).
Salesforce Consultants vs. In-House Team (A vs B)
Aspect
In-House
Consulting Partner
Cost
High recurring salaries
Pay per deliverable
Skill Depth
Limited exposure
Diverse cross-industry expertise
Speed
Slower execution
Standardized frameworks
AI Readiness
Low
End-to-end AI advisory
Scalability
Resource constraints
Flexible staffing & skills
How to Choose the Right Salesforce Consulting Company in 2026
Look for multi-cloud certifications
Evaluate past case studies
Check Data Cloud + Copilot capabilities
Assess their integration experience
Ask for a 90-day roadmap
Conclusion
With Salesforce becoming more intelligent, interconnected, and AI-driven in 2026, businesses cannot rely on traditional CRM setups or surface-level configurations. A certified Salesforce implementation partner ensures your CRM is optimized for scalability, automation, revenue growth, and customer experience.
The expertise of a Salesforce consulting company removes bottlenecks, strengthens decision-making, accelerates adoption, and creates a predictable, future-ready business engine.
In 2026, hiring a Salesforce consulting firm is not just a strategic decision, it’s a competitive necessity.
The business landscape is witnessing a significant shift, with several organizations ready to take the digital transformation. Wealth management, a key aspect of the financial service industry, is also influenced by shifting client expectations, demographics, and more. To manage this transformation, it makes sense to implement a robust solution that can eliminate the loopholes of traditional strategies. Salesforce Financial Cloud is a powerful platform that can be leveraged by organizations to deal with wealth management challenges.
The platform enables organizations to leverage the platform to create a robust solution tailored to improve their wealth management practice. Designed specifically to enhance customer service across the wealth management sector, it offers the tools they need to deliver personalized services efficiently. With case management, automation, omnichannel support, and AI-powered insights, Salesforce Service Cloud enables wealth management firms to provide top-tier services while optimizing operations and ensuring regulatory compliance. To implement this platform, organizations should partner with a reliable Salesforce Consulting Company.
Tailored Client Engagement: Effective wealth management hinges on personalized client interactions. Financial advisors who require a deeper understanding of their clients’ needs can greatly benefit from the features offered by Salesforce Financial Cloud. With omnichannel platform support, organizations can reach clients through their preferred communication channels. Automated communication tools keep clients informed about their accounts with personalized updates, enhancing their overall experience.
Improving Operational Efficiency: Salesforce Financial Cloud streamlines customer inquiry and case management, ensuring no call from a client goes unanswered by enabling easy tracking and resolution of issues. AI-driven recommendations further accelerate case resolution. Automation can handle tasks like appointment scheduling, which saves time and minimizes human error. For a Salesforce consultant, AI tools analyze customer data to provide valuable insights and recommendations for strategic planning and client relations. AI can also identify trends in consumer behavior, such as personal investment opportunities that align with client goals, improving the overall client experience.
Making Smart Decisions: Salesforce Financial Cloud offer analytical tools that enable wealth management advisors to gain insights and make data-driven decisions. With these analytics tools, organizations can easily anticipate customer behaviors and market trends. The analytics capabilities of the Financial Cloud platform help in identifying risks and opportunities, which pave way for making intelligent decisions. Businesses must tailor their dashboards to monitor progress and KPIs.
Ensuring Data Security and Compliance: Compliance and data security are a priority in financial services. Salesforce Financial Cloud offers features that are designed to help businesses adhere to industry regulations. These tools ensure that information handling fulfills required standards, and minimize the risk of penalties for non-compliance. The security features of the platform help prevent unauthorized access to sensitive client data and safeguarding against breaches. By employing strong encryption mechanisms, access controls, and security audits, the platform ensures data protection and maintains client trust and confidence.
Enhanced Productivity: By leveraging Salesforce Financial Services Cloud, businesses can work efficiently. This allows organizations to shift their focus from mundane administrative tasks to building strong relationships with their clients.
Final Words:
Wealth management companies leverage Salesforce financial Cloud to make data-driven decisions, augment operational efficiency, and strengthen client relationships. With its set of tools, Salesforce allows organizations to customize their wealth management strategies to precisely meet client expectations. So, if you're considering implementing Salesforce for wealth management, it's crucial to have the right Salesforce partner. An experienced expert can guide your company through the upcoming transformation and help you maximize the potential of Salesforce.
With the business landscape becoming very competitive, organizations are laying emphasis on customer retention and satisfaction. This is crucial not just for building lasting relationships but also loyalty, which boosts a company’s reputation. To drive profitability and growth in any industry, it’s critical to invest in high-end customer service training and implement effective strategies for delivering exceptional service. Salesforce, a trusted name in the Salesforce consulting and implementation space, offers tailored solutions that automate and streamline several customer interactions. By integrating personalized client data, tracking interactions, and gaining valuable insights into consumer behavior through Salesforce’s robust platform, organizations can efficiently handle queries, resulting in faster response times and satisfied customers. Salesforce’s comprehensive tools facilitate seamless collaboration across channels, ensuring clients receive consistent support.
Salesforce has grown into one of the most powerful CRM ecosystems in the world. But in 2026, businesses no longer want “just a CRM.” They want a platform that fits how they sell, support customers, automate work, and make decisions. Off-the-shelf Salesforce features can take you only so far. To truly unlock the platform, you need custom development that aligns Salesforce with the way your business actually works—today and in the future.
With the rise of AI, automation, Data Cloud, and industry-specific innovations, Salesforce custom development is now one of the strongest ways for companies to sharpen their competitive edge. And when done with certified Salesforce consultants, it turns Salesforce from a standard CRM into a strategic growth engine.
Why Salesforce Custom Development Matters in 2026
The last few years have changed how business operate. They started using remote teams, AI adoption to elevate customer expectations, and data-driven decision-making. Businesses need systems that move as fast as they do; Salesforce is at the center of this shift.
But here’s the truth: no two businesses run the same way. That’s why companies relying purely on standard Salesforce features often hit limitations. Custom development fills these gaps and helps companies build a CRM that grows with them.
1. Technology has moved beyond basic CRM Salesforce is no longer a set of clouds; it’s an ecosystem powered by AI, automation, unified data, and industry intelligence. Custom development allows companies to use these innovations where they matter most.
2. Customers expect personal, fast, and digital-first experiences In 2026, customers want instant answers, transparent updates, and tailored journeys. Custom Salesforce workflows and AI-driven features help businesses deliver this consistently.
3. AI + Salesforce require configuration, not generic setups
Einstein Copilot, predictive analytics, and automation tools work best when customized. A generic setup rarely brings real value. The best practice is to learn benefits of salesforce AI consulting.
4. Data Cloud makes unified data a necessity
Companies can’t afford scattered data anymore. Custom pipelines, data models, and integrations ensure Salesforce becomes the single source of truth.
5. Scaling businesses need systems that scale with them
Whether you’re expanding to new markets, teams, or product lines—custom development ensures Salesforce stays stable and adaptable.
Core Benefits of Salesforce Custom Development (2026 Edition)
1. AI-Driven Automation Tailored to Your Business
AI is only as good as the process behind it. Custom development helps you design workflows, decision logic, and automation rules that match your operations, not someone else’s. This means faster execution, fewer mistakes, and more personalized customer experiences.
2. Stronger Data Architecture with Salesforce Data Cloud
Data Cloud has become one of Salesforce’s biggest strengths. Custom development helps businesses: Unify customer data from multiple systems Build real-time segmentation Enable AI-driven recommendations Improve reporting accuracy In 2026, companies that master their data win. Custom development makes this possible.
3. Hyper-Personalized Customer Journeys
Whether it’s service, marketing, or business rule engine, hyper-personilization help companies create experiences that feel personal and consistent. Think of automated follow-ups, predictive case routing, dynamic content, and role-based dashboards.
4. Integration Without Silos
Modern businesses run on multiple tools, ERPs, billing systems, support apps, and more. With Salesforce integration, custom development: Keeps data synced across platforms Avoids duplicate entry Improves visibility Reduces manual work
5. Better Service Delivery
Service teams get automated case handling, guided flows, AI suggestions, and streamlined processes. This means faster resolutions and happier customers.
6. Stronger Data Security + Compliance
Businesses face rising concerns around cybersecurity and compliance. Custom configurations help enforce:
Role-based access
Field-level encryption
Audit trails
Industry-specific compliance requirements
7. Mobile-Ready Operations
With custom Salesforce mobile apps, teams can work anywhere. Remote agents, field reps, and on-the-go managers stay connected—online or offline.
How Custom Development Strengthens Your Value Proposition
Every successful business stands on a strong value proposition; what makes you different from competitors. Custom Salesforce development is how you embed that value into your processes.
Before customizing Salesforce, companies should consider: Your operating model – Are you hybrid, remote, or in-person? Your customer type – B2B? B2C? Enterprise? SMB? Your value promise – Where does Salesforce fit into your customer journey? Once you answer these, Salesforce becomes a tool that amplifies your strengths—not a system you need to work around.
2026 Roadmap for Implementing Custom Salesforce Development
To get the most from Salesforce, companies should follow a structured development path.
Step 1: Evaluate Your Current Value Proposition
Understand what your business stands for and identify the gaps in your current processes. This forms your customization blueprint.
Step 2: Work with a Certified Salesforce Development Partner
A skilled team ensures you make the right decisions faster. From planning to deployment, they help you avoid costly mistakes and build scalable solutions.
Step 3: Build the Development & Integration Plan
This includes: Identifying challenges and mapping them to Salesforce features Creating custom objects, flows, layouts, and automation Designing integration pipelines Preparing a long-term scalability plan
Step 4: Deploy, Train, and Optimize
Custom development is most effective when employees are trained well and processes are monitored regularly. Continuous optimization keeps Salesforce aligned with evolving business needs. Salesforce Development vs DIY: The 2026 Reality Check End-to-End Development Process Professional developers handle everything—architecture, setup, testing, automation, integration, deployment, and support. DIY setups often lead to technical debt, slow systems, and long-term limitations. Integration Complexity As companies grow, they connect more systems with Salesforce. Expert developers ensure seamless, secure, and stable integrations—something DIY teams often struggle with due to API complexity and data mapping challenges. Scalability & Performance Businesses evolve, and Salesforce must evolve with them. Custom development ensures your setup can handle: More users More data More automation More markets DIY setups typically do not handle this well. Conclusion Salesforce custom development has moved from “nice to have” to “essential” in 2026. With AI, automation, and Data Cloud shaping the future of business, custom development ensures you stay ahead — not behind. It helps organizations improve efficiency, reduce manual work, strengthen customer relationships, and build systems that support long-term growth. If you’re exploring Salesforce development, Girikon’s certified Salesforce Consultants can help you design and implement a solution that fits your goals today and scales for tomorrow. Connect with us to explore how custom development can maximize your Salesforce investment.
According to reports, poor care coordination costs the United States over $500 billion each year. It is accompanied by needless readmissions and extended hospital stays, which account for a large percentage of the burden. As a result, healthcare organizations are going through a financial and health crisis. On the contrary, healthcare organizations using Salesforce Health Cloud and working in collaboration with certified Salesforce consultants, have witnessed a 17% reduction in hospital expenses, a 39% decrease in readmissions, and an increase of 5% in patient satisfaction.
This says something about the value of Salesforce Health Cloud. This unified platform allows players in the care sector to collaborate seamlessly. Healthcare providers are increasingly turning to innovative solutions such as Salesforce Health Cloud with confidence.
The real challenge is how to get the most out of Salesforce Health Cloud. This article delves into the unique workflows and functionalities of Salesforce CRM healthcare that enable effective care coordination.
Furthermore, it navigates the complexity of modern healthcare, shedding light on how to provide ideal patient experiences while maximizing your organization's resources.
An Overview of Salesforce CRM Healthcare
Salesforce Health Cloud is built on the core Salesforce CRM platform. It is purpose-built to meet the unique needs of the healthcare sector. It helps healthcare workers provide exceptional results by combining diverse data and optimizing workflows, as well as sustaining collaboration.
Salesforce Health Cloud expands on standard CRM to improve the healthcare experience for both providers and patients. Below, we will discuss Salesforce CRM for healthcare features that can make your life easier.
What does Salesforce CRM Healthcare Bring to The Table?
Salesforce health CRM includes the following features that can help any healthcare organization coordinate care effectively:
Patient 360
A thorough grasp of each patient's status is necessary. Salesforce's Patient 360 features give healthcare practitioners access to a comprehensive patient information overview. From medical history to modern treatments, this pathbreaking technology allows for informed decision-making.
Team Up
Effective care coordination requires proper communication among healthcare workers. The team-up tool in Salesforce Health Cloud addresses this need.
It enables real-time collaboration between physicians, nurses, experts, and administrators. This collaborative approach guarantees that everyone involved is on the same page with regard to patient care.
Care Plan Central
Even with multiple healthcare providers engaged, you can easily build and manage care plans using Salesforce Health Cloud. It provides a centralized location for developing, managing, and tracking care programs.
This provides a more streamlined way of working and ensures that all team members are aligned with the patient's treatment goals, resulting in more effective and coordinated care delivery.
Smart Scheduling
Care coordination requires effective resource allocation and appointment scheduling. However, Salesforce CRM healthcare makes intelligent use of data insights to keep the process going. These processes are further optimized by its predictive analytics capabilities.
In order to make the most use of their resources, healthcare departments schedule appointments based on availability. With smart scheduling, wait times can be shortened and overall operational effectiveness can be improved by healthcare providers.
Actionable Alerts
Proactive care management is necessary to avoid future health problems and complications. When criteria change, healthcare practitioners can receive timely updates through its "actionable alerts" function.
Real-time alerts allow medical teams to quickly respond to emerging situations, such as changes in vital signs or missed appointments. Salesforce CRM for healthcare boosts care coordination in this way, which improves patient outcomes.
Patient Engagement
The basis for an effective care coordination strategy is active patient engagement. Salesforce CRM healthcare uses a number of tools and services to make this a priority. With interactive communication channels and patient portals, patients can now access medical records and educational materials, taking an active role in their healthcare journey.
Treatment programs that are successful are a result of patients' increasing decision-making abilities. All things considered, it results in a positive approach to care coordination.
Data Insights
Effective care coordination in the era of healthcare analytics requires data-driven decision-making. Healthcare workers can gain insights from patient data thanks to Salesforce 360's robust data reporting capabilities.
Salesforce CRM healthcare analyzes patient data to identify trends and patterns and makes the necessary improvements to care coordination. Furthermore, these kinds of insights are also very important in other important areas. For example, in determining what needs to be improved, streamlining processes, and ensuring optimal resource allocation.
Outcomes Tracking
Salesforce CRM healthcare provides sophisticated analytics functionalities for monitoring and assessing patient results. These insights ensure that treatment plans and care coordination processes are in sync.
This translates to better clinical results, higher patient satisfaction, and reduced healthcare costs. Salesforce helps healthcare providers make significant changes to their delivery model for improved outcomes by tracking outcomes.
This feature helps with accountability and serves as a useful tool for stakeholders and regulatory agencies to see how well care coordination activities are working.
Compliance Corner
Regulation adherence is a crucial component of the healthcare sector. This feature in Salesforce CRM for healthcare is updated regularly as regulations evolve.
Furthermore, maintaining industry standards compliance is made easier with the use of a single repository for compliance-related data. In the end, healthcare staff deal with compliance challenges without any delays.
Future-Proof Care
Solutions need to be flexible and scalable in the ever-changing healthcare sector. Flexibility and scalability are provided by Salesforce CRM healthcare. This is to ensure that efforts to coordinate care not only align with changing needs but also adapt to them.
The platform offers future-proof solutions in every manner, whether it is implementing new technologies or adapting to changes in regulatory requirements. Sustaining flawless care coordination is the main goal.
Slack Huddle to Facilitate Real-time Communication
The healthcare sector is dynamic and fast-paced, making real-time communication essential. In this context, Slack from the Salesforce stable is very helpful.
It makes it easier for healthcare teams to collaborate and communicate in real-time.
The platform for real-time messaging facilitates easy decision-making. It ensures the timely sharing of important information. The use of "slack huddle" to integrate communication in the care coordination process improves overall responsiveness and efficiency in patient care.
Health Cloud features for Providers:
Intelligent Appointment Management
Using centralized appointment booking will maximize scheduling efficiency and give patients the freedom to self-schedule.
Referral Management
Simplify patient referrals by using technologies that improve coordination and management across the course of the referral process.
Intelligent Document Automation
From patient intake to processing, manage all patient paperwork from a single, HIPAA-compliant workspace.
Contact Center for Health
Give agents the ability to quickly confirm a patient's identification, record interaction data, examine health plan details and more.
Behavioral Health & Crisis Management
Use a pre-configured app to enhance results and reduce the workload for mental health professionals. Optimize crisis center operations to facilitate immediate access to secure, high-quality, and mobile care.
Virtual Care* and Appointment Management
To address care inequities, schedule remote appointments and expand digital health participation from any location.
Care Plans
Manage multiple care plans, taking into account unique goals, issues, and tasks, to provide personalized care at scale.
Medication Review & Management
To make care transitions easier, keep track of prescription lists for patients and record recommendations.
Experience Cloud for Health Cloud*
Provide patients with safe, personalized self-service experiences.
Provider Relationship & Network* Management
Facilitate the identification, management, and support of provider partners. Simplify self-service, contracting, hiring, and credentialing.
Home Health*
Provide integrated health experiences outside of the clinic. Utilize a handy patient app to easily handle self-scheduling and pre-visit instructions.
Remote Monitoring Exception Management
Utilize automatic alerts to visualize and respond to data from health devices in order to improve outcomes.
*Requires additional license
FAQs
Is It Possible to Use Salesforce Health Cloud as an EHR?
In short, no. Salesforce Health Cloud is not an Electronic Health Record (EHR) system. Health Cloud, however, is capable of integrating with external EHR systems.
How Can I Set Up a Salesforce Health Cloud Case Team?
In Salesforce Health Cloud open the appropriate case record, click on the "add case team" item, and then add team members.
How Do I Access Salesforce Health Cloud?
Log in to your Salesforce account, go to the "app launcher," and choose the Health Cloud app to access Health Cloud in Salesforce.
Conclusion
Salesforce Health Cloud eliminates the challenges associated with working in a fragmented healthcare sector. In environments where communication is open and teamwork is encouraged, Salesforce Health Cloud can help you transform the structure. Additionally, patients take an active role in their own medical journey.
Imagine care teams working together seamlessly to make sure every detail of a patient's health is accurate and up to date. Contact Girikon today. a certified Salesforce Consulting Partner, to learn more about the possibilities of Salesforce Healthcare Cloud and see how the best possible care can be put together.
The digital transformation of organizations across all industries has become a critical goal in today's rapidly changing corporate environment. Digital transformation is incorporating technology into processes and workflows in order to boost productivity, reduce costs, and accelerate growth. Salesforce is a popular and successful tool for innovation and its successful adoption is critical to any company's digital transformation. Businesses can adopt and integrate the Salesforce platform as part of their digital transformation plan by working with a dedicated Salesforce implementation partner.
What exactly does a Salesforce Consultant do?
Salesforce consultants work with a business to examine, structure, and integrate Salesforce into its daily operations. They assess the organization's present infrastructure, customize the platform to meet specific needs, integrate Salesforce with other systems and apps, and train employees on how to use the platform to its best potential. Salesforce consulting partners leverage Salesforce to help customers succeed with their digital transformation efforts.
Let us look at some of the key capabilities of a Salesforce consultant
Analyze Business Processes
Organizations must analyze their business processes to better understand their existing operations and identify opportunities for improvement. Businesses can analyze their current business processes, identify anomalies, and pave the way for Salesforce consulting partners to accelerate or optimize their operations. Harnessing Salesforce's capacity to reduce costs while also providing insights into customer contact and performance indicators can help organizations transform their operations. Salesforce's extensive reporting features allow companies to keep a closer check on their data analytics and make more informed business decisions.
Identify Areas of Improvement and Automate
Salesforce consulting services analyze current company processes to discover opportunities for optimization and process automation in order to achieve long-term development and preserve a competitive advantage. Businesses can utilize Salesforce to reduce operational complexity and upgrade outdated procedures and systems with the help of consulting partners. For example, companies can replace obsolete spreadsheet-based billing with an optimized Salesforce Billing component.
Salesforce consulting partners draw upon their experience and expertise to drive process automation to eliminate inefficient operations, increase productivity, and improve organizational throughput.
Discover Opportunities for Salesforce Integration
Salesforce consulting companies can assess the present digital infrastructure, including the integration of Salesforce with other systems and apps, to provide businesses with helpful insights. Salesforce partners may also assist customers in getting the most out of the Salesforce platform by discovering the best integration opportunities based on their specific requirements.
Integrating Salesforce with other systems and apps allows businesses to automate processes and workflows, reduce human data entry, and move data more efficiently. This can save time and money while also improving the accuracy of business operations.
Companies that combine Salesforce with a marketing automation platform, for example, can automate lead generation and lead nurturing, track lead behavior, and adapt messaging to each lead's interests and level of engagement. This can help companies close more deals and grow.
Provide Tailored Customer Experiences
Personalized customer experiences are required to build trust with customers and drive organizational success. For example, consulting firms use the Salesforce 360 platform to help businesses establish a comprehensive 360-degree view of their customers. This enables them to personalize email communication, promotions, and engagements based on the customer's previous interactions with the brand. This could lead to increased consumer happiness, brand loyalty, and future expansion opportunities.
Identify Opportunities For New Revenue Streams
The Salesforce Revenue cloud platform enables consultants to quickly identify new revenue sources. Furthermore, Salesforce Revenue Cloud automates the quote-to-cash process and optimizes revenue lifecycle management, allowing businesses to shorten sales cycles and increase sales efficiency.
Salesforce partners install and configure Salesforce Revenue Cloud and other Salesforce solutions to update the current Salesforce engine and provide an end-to-end view of business performance.
Companies can broaden their customer base, expand their reach, and achieve long-term growth by creating additional revenue streams.
Increase Salesforce Adoption and Drive Salesforce ROI
Increased platform adoption is an essential metric for measuring the efficiency of Salesforce investment. Salesforce partners help organizations do this by providing specific training programs, ongoing support, and access to a team of subject matter experts who can help with any challenges. Salesforce consulting firms understand that increased Salesforce usage can lead to a higher ROI.
Accelerator and QuickStart Packages
Businesses may quickly implement Salesforce solutions with the help of accelerators and quickstart kits. Quickstart for Salesforce can help businesses adopt Salesforce more quickly with a Minimum Viable Product (MVP).
Salesforce Accelerators offer several benefits, including shorter time to market, cheaper costs, and increased efficacy. Businesses can leverage Accelerators and QuickStart packages to save time and money.
Hiring a Salesforce consultant provides numerous benefits that provide quick results. First, their knowledge aids in maximizing the use of the Salesforce platform, ensuring that all functionalities are tailored to unique organizational needs. Second, they provide a plethora of best practices and industry insights to help create superior customer engagement strategies and boost corporate process efficiencies. Furthermore, they evaluate organizational data and provide actionable insights, allowing firms to make quick decisions, ultimately resulting in
Increased efficiency and organizational productivity.
Higher customer satisfaction and retention rates.
A scalable and adjustable platform that adapts to changing needs as customers grow.
Increased sales through improved lead generation and conversion.
Streamlined processes that improve collaboration within the company.
Solutions Tailored to unique business needs.
Every business faces distinct challenges and has its unique goals. Salesforce Consulting Services specializes in recognizing specific needs and providing customized CRM solutions. The solutions can address specific concerns while also scaling up as needed as the organization grows. Salesforce experts understand how to design and build solutions that fit perfectly into the way a business runs, so they can automate repetitive tasks, integrate with other apps, and create workflows that apply to many sectors.
Enhanced Operational Efficiency
Salesforce consultants are critical to ensuring that Salesforce CRM deployment improves overall operational efficiency. They optimize a variety of processes, ranging from sales to customer service, to ensure that they run more smoothly and efficiently. This includes eliminating redundancies and automating activities whenever possible, allowing employees to devote more time to key activities. A well-configured Salesforce system may significantly cut sales cycle time and enhance response times in customer support scenarios, resulting in a more dynamic and responsive business environment.
Strategies for Successful Salesforce Implementation
To achieve success, acquiring a new customer relationship management system, such as Salesforce, requires rigorous strategy and execution. Salesforce Consulting is crucial during this phase, assisting firms in setting clear goals and tailoring the CRM to match those objectives.
Planning and goal-setting
Every successful CRM installation begins with proper planning and goal setting. Companies should collaborate with Salesforce partners to identify their CRM objectives, such as higher sales, improved customer service, or better data management. This not only drives CRM customization but also measures implementation success.
User training and adoption
To be effective, a CRM system must be fully embraced by end users. Salesforce consulting firms play an important part in the process, giving intensive training and assistance to ensure that all employees are adept at using the system. This includes tailor-made training sessions based on roles and departments to address unique needs and concerns, resulting in increased adoption rates and simpler transitions.
Integration with existing systems
Salesforce is not meant to operate as an island among other IT systems. Instead, it should integrate with existing systems to improve operational efficiency and data processing capabilities. Salesforce partners use their technical expertise to combine CRM systems with current software such as ERP systems and marketing automation tools, resulting in a shared platform that improves data exchange and business intelligence for the organization as a whole. They ensure that the Salesforce environment represents the specific workflows and intricacies of the business by customizing it, thereby optimizing CRM effectiveness.
KPIs for Salesforce Implementation Success
Salesforce Consulting extends beyond initial setup and customization to include assessing the efficacy of the Salesforce CRM to guarantee it generates continual company growth. Key Performance Indicators (KPIs) are critical in determining the effectiveness of Salesforce implementation since they provide measurable parameters for tracking CRM efforts' performance and impact.
KPIs to Track Growth
When working with a Salesforce consultant, numerous key performance indicators (KPIs) are critical for measuring business growth:
Customer Acquisition Cost (CAC)
This measures the cost of acquiring a new customer, allowing businesses to establish the efficiency of their investment.
Customer Retention Rate
It is critical to monitor not only how many new customers have been onboarded, but also how many are retained over time. This KPI provides information on customer satisfaction and service quality.
Customer Lifetime Value (CLV)
CLV predicts a business's long-term viability by assessing the total revenue it may earn from a single account.
Sales Cycle Length
Tracking the time it takes from initial contact to closing a deal reveals the sales process efficiency. A shorter cycle typically indicates a more effective CRM system.
These KPIs, when analyzed on a regular basis, can help firms identify strengths and areas for improvement in their Salesforce CRM processes.
Monitoring and Optimizing Salesforce Performance
The performance of a CRM system has a substantial impact on user adoption and overall company productivity. Salesforce Consulting Services involve continual CRM system updates, monitoring, and optimization to maintain efficiency and alignment with corporate objectives. Activities often include:
Scalability
Ongoing maintenance and updates to the system's features and capabilities to increase efficiencies and market differentiation.
Regular System Audits
Ensure that the system setup complies with best practices and business requirements.
User Feedback
Incorporating regular user feedback to improve system usability and effectiveness.
Performance Analytics
Using Salesforce's built-in analytics capabilities to monitor system performance and user activity.
These optimizations aid in making educated judgments regarding necessary changes or additions, increasing the CRM system's dependability and efficacy in driving business growth. Salesforce, with the correct consulting knowledge, may become a strong tool that not only supports but also accelerates your business goals.
Want to know more about Salesforce? Set up a free consultation with one of our certified experts today.
Over 150,000 companies worldwide rely on the Salesforce platform, which unifies data from multiple sources, including users, customers, and integrations. However, the need for effective data management grows along with the amount of data.
A crucial element in this process is archiving Salesforce data. Even if your Salesforce data grows over time, you can still manage data efficiently, save storage expenses, and preserve a flawless user experience.
What is Salesforce Data Archiving?
Some of the data in your Salesforce system eventually becomes less important as it accumulates over time. While not all data needs active access, a large portion of it nevertheless needs to be kept on file in order to comply with legal obligations and for possible future use.
Businesses are required by industry-specific norms and data regulation laws to retain various types of data for specified amounts of time. Thus, long-term, safe data storage is required by law in addition to being good practice.
Even while maintaining your data is one of your legal responsibilities, these same regulations frequently require that sensitive data be deleted or have access to it restricted after specific periods of time or under pre-defined circumstances. Laws like the California Privacy Rights Act (CPRA) and the General Data Protection Regulation (GDPR) are based on the principle of data minimization, which states that companies should not retain more data than is essential or for longer than is necessary.
Difference between Data Archiving and Data Lifecycle?
Since both data archiving and data lifecycle management are essential components of data governance, it's easy to mix up the terms. However, these two ideas serve different functions and follow different procedures.
The process of managing data throughout its lifecycle, from creation and initial storage to the point at which it becomes outdated and is finally removed, is known as data lifecycle management. It consists of multiple crucial phases that center on the lawful use and preservation of information. Anonymizing production data is essential in this situation to maintain compliance.
On the other hand, data archiving is a particular phase in the data lifecycle. It entails transferring dormant data from main storage to a system made especially for preservation over time and sporadic access. Here, keeping data available when needed is important, but it shouldn't clog the system or impair its functionality.
To put it briefly, data archiving is the crucial decision on what to do with your data as its operational life draws to a close. Data lifecycle management, then, is a more comprehensive procedure while the data is being used. Gaining a full understanding of these ideas can help you make informed decisions about what data to archive and when, so your Salesforce system will function as efficiently as possible while still adhering to regulations.
Why should you archive your Salesforce data?
There may be an urgent need to delete data from Salesforce if you are already experiencing system delay. You can improve system performance, simplify your archiving, and maintain compliance with a strong data lifecycle strategy.
Data privacy is of utmost importance in the modern world, particularly when it comes to personal data. Strict laws like the CPRA and GDPR necessitate this. But it's important to remember that other factors should also be considered, in addition to data archiving. To respect privacy requirements and maintain the functionality of your data, you should also take data anonymization and pseudonymization into consideration. If you manage these legal obligations well, archiving may only be necessary when system performance is an issue.
While you are erasing data, initiating data archiving may seem like a risky idea, but it doesn't have to be. You won't find data deletion or even archiving to be as daunting once you fully grasp the data lifecycle. Your archiving project will be a lot easier to handle if you practice effective data lifecycle management.
A backup plan serves as your security. Your backup can act as a safety net in case you ever make a mistake with your archiving criteria, guaranteeing that no important data is lost in the process. Salesforce ensures your safety and security. Large Data Volumes and more complex use cases can be more effectively managed with a third-party archiving solution.
Benefits of Salesforce data archiving
There are several reasons for organizations to consider Salesforce data archiving.
An effective archiving solution can solve:
System performance
Legal and compliance needs
Obsolete data
Salesforce data archiving improves system performance
Archiving Salesforce data can enhance system performance in these ways:
Because there is less data to manage, activities proceed more quickly.
In the end, archiving helps systems operate better by preventing restrictions from being reached, such as API call limits and data and file storage capacity constraints.
Salesforce data archiving facilitates adherence to legal, regulatory, and data retention policies:
Businesses operating in highly regulated industries are frequently required to comply with several regulatory standards, which might vary depending on the business model and regional presence. You cannot keep data in your Salesforce Org permanently since noncompliance might have detrimental financial effects.
Sensitive information in your Salesforce data might need to be kept safe in case the necessity to exhibit the documents later on arises. In that scenario, archiving this data would be preferable over completely deleting it.
Certain organizations might have regulations requiring the removal of information, while others might have lengthy data retention periods that include keeping a lot of data. Your data must comply with the company's data retention policy, depending on the terms of the policy.
By removing data from production Orgs and restricting access to a smaller set of users, archiving Salesforce data can assist in adhering to these laws and standards. This guarantees that should it become necessary in the future, the data will still be searchable and unarchived.
Your org can benefit from archiving obsolete Salesforce data
It may not always be the best idea to delete outdated data in order to make storage space available because doing so may result in the loss of important business data. You can make sure you have the data in case you need it later by properly archiving Salesforce data rather than deleting it.
How do you archive Salesforce data?
Identify the data
Establish effective ways to help you identify the data that has to be removed.
Learn the best practices and go beyond the capabilities of Salesforce native queries by collaborating with a Salesforce consulting company.
Retain your data
Keep your data safe and unchangeable for extended periods of time by storing it in an encrypted manner.
For an audit trail, make sure the data is safe and secure for many years to come.
Remove your data
Remove data from Salesforce at scale in a safe and organized manner.
To maintain data balance, queue up data loads over the course of several days, weeks, or months.
Design your User Experience
Give your Salesforce users a familiar appearance and feel by creating custom page layouts.
Create the connections and relationships that your CRM data needs to have.
Best practices for Salesforce data archiving
To achieve efficient Salesforce data archiving, thorough planning and analysis are required. Organizations should plan for the following when archiving:
Storage and Limits
Monitor how much storage your company has available and how much is being used. This can help you determine how much storage space you need to free up, allowing you to outline the scope of your archiving job.
Usage Trends
To effectively archive data in your Salesforce system, you must first understand the data utilization metrics. Make sure you have the proper tools for assessing data volume and tracking trends. Use APIs based on Salesforce Einstein Analytics to create numerous dashboards and track data usage and trends. The software can also help you identify misuse or strange events.
Parent-Child Relationships and Data Integrity
To retrieve data from the Salesforce data archive and bring it to production, make sure to keep the archived object's Parent-Child record. Otherwise, the data may be incomplete or inaccurate. For example, unarchiving an account without its related contacts would not be desirable.
And, if you intend to delete data from the Salesforce data archive, check with your organization's legal team first, since there may be data integrity consequences, such as Parent-Child Relationships or Field Removal.
Determine how often you want to archive Salesforce data.
Establish the frequency of archiving and develop archiving processes that allow for automatic archiving.
Encrypt your Salesforce data archives
Your archived data should be protected both in transit and at rest to ensure that only authorized individuals have access to it.
Use the best Salesforce archiving tool
When selecting a Salesforce data backup and archiving tool, look for one that is certified by Salesforce and has a proven track record. It must be user-friendly and efficient.
Archiving Salesforce data is critical for large-scale businesses. As Salesforce data grows, data archiving becomes increasingly important because it improves Salesforce system efficiency, automates compliance, and reduces storage without losing access to data. For efficient and successful Salesforce data archiving, collaborate with a team of certified Salesforce consultants from Girikon, a Gold Salesforce partner.
Here’s what you can do with Girikon Data Archiving Services
Organizations looking to archive their Salesforce data at scale need a comprehensive strategy that ensures safe Salesforce data archiving at scale. With over a decade of experience in working with Salesforce customers, Girikon’s professional Salesforce Consulting Services can support the most complex Salesforce data archiving use cases for businesses. Contact us today to learn more.