salesforce certified developer

The healthcare industry runs on compliance, precision, and patient trust. However, with increasing data complexity, demand for personalized care, and changing regulations like HIPAA, generic CRM setups don’t cut it anymore. That’s where Salesforce for healthcare comes in. Being a tailored CRM solution, designed to streamline workflows, unify patient data, and enhance engagement, it executes its operation across the care continuum. However, to unlock its full potential, healthcare organizations require a certified Salesforce partner who not just understands Salesforce inside out but also knows the intricacies of healthcare operations. That’s where Girikon, the best Salesforce implementation partner, comes and stands out. By combining deep Salesforce expertise with healthcare domain knowledge, it delivers solutions that are compliant, secure, and patient-centric. Why Healthcare Needs a Customized Salesforce Solution Healthcare isn’t like other industries as it demands more than just marketing automation and lead tracking. Here is how: 1. Secure Data Management with Compliance Since patient information is the most confidential information and strictly regulated by data privacy laws such as HIPAA, HITECH, and GDPR, healthcare institutions must incorporate custom Salesforce implementations for role-based access, advanced security, and encryption so that patient data remains protected at every point of contact. 2. Custom Patient Engagement As every patient’s journey is different, a custom Salesforce workflow will be required to allow prescription follow-ups, appointment reminders, and discharge instructions, personalized to the patient’s treatment plan and preferences. 3. Connected Data Needed by Multiple Stakeholders Healthcare practitioners, post-acute care entities, payers, patients, providers, and administrative teams have to coordinate with each other. A custom Salesforce configuration while connecting all the stakeholders on one platform ensures that data like claims, care plans, and patient history is always accessible and updated. 4. Interoperability with Core Healthcare Systems Healthcare depends upon several applications, including EMRs, EHRs, lab systems, and telehealth portals, not to mention billing software. But the problem lies in the fact that separate management of all these systems presents an additional bureaucratic burden. That’s where a customized Salesforce integration powered by Salesforce consultants appears and bridges the systems with smooth data exchange. What Makes Girikon the Best Salesforce Partner for Healthcare Girikon is not just another Salesforce implementation company but a full-service Salesforce consulting and development Partner with relevant expertise and experience that is require to focus on compliance, innovation, and personalized patient engagement. Here is how the company transforms care delivery through customized Salesforce solutions. 1. Healthcare Expertise Girikon is well versed in the ecosystem of healthcare and caters to clinics, hospitals, telemedicine providers, and health tech startups. For instance, using domain knowledge, the team develops such clinical workflows, appointment scheduling, insurance, patient lifecycle management, etc., that are in tune with healthcare operations to support clinical and administrative efficiency. Be that as it may, whether it is automating patient onboarding and connecting care teams across departments, Girikon makes sure that every process is mapped to match real-world healthcare needs. 2. Certified Salesforce Experts Girikon has developers, architects, consultants, and administrators in its office certified on Salesforce Marketing Cloud, Health Cloud, Experience Cloud, and Service Cloud. While using their range of skills, you can easily create scalable and secure solutions tailored to your healthcare case. Thus, staying in the forefront of a rapidly evolving industry with Data Cloud, automation, and AI. 3. Proven Track Record Girikon is known for delivering Salesforce Health Cloud implementation across clinics, hospitals, healthcare startups, and pharmaceutical companies. Moreover, its portfolios include AI-driven care coordination systems, patient engagement portals, and automated case management solutions. Using the Salesforce ecosystem, clients can easily report higher patient satisfaction, reduced administrative load, and better administrative load, thus, executing complex and compliance driven healthcare projects like pros. 4. End-to-End Salesforce Services Here is a complete list of Salesforce lifecycle services that Girikon is known for among enterprises and startups. Implementation: Setting up Salesforce Health Cloud and customizing the same to fit your organization’s workflow. Optimization: Enhancing existing Salesforce implementations for data automation, flow, and user experience. Integration: Initiating the integration of Salesforce with Patient portals, EHR/EMR systems, billing platforms, and Telehealth applications. Managed Services: Don’t just limit with these but Girikon also provides ongoing support, updates, and maintenance to ensure long-term platform performance. 5. Compliance-First Approach Data security and compliance are critical in healthcare, that’s what makes Girikon take this responsibility seriously. How? It ensures GDPR, HIPAA, and HL7/FHIR compliant with each customization, integration, and data workflow. With audit trails and automated access control in-built into each project, it lets you enjoy ongoing compliance and transparency. Above all, your certified Salesforce implementation partner maintains encryption of patient data at all times, securing it, and restricting access to only authorized users. Key Healthcare Salesforce Customization Offerings Brought to Your by Girikon Moving into this section will let you learn about all the services and offerings that Salesforce consultants bring to the healthcare sector while driving collaboration, efficiency, and better patient outcomes. 1. Integration with EHR & Telehealth Systems By following a path of seamless integration, Girikon connects Salesforce with telehealth platforms, EHRs, and scheduling tools to synchronize patient data, appointments, and prescriptions in real-time, thereby eliminating the creation of duplicate records while also lessening the tension on manual data entry and care coordination along with digital touchpoints. 2. HIPAA Compliant Communication While security and compliance are the pillars of every customization, Girikon creates HIPAA-compliant Salesforce communication channels in email automation and encrypted patient portals; hence, providers can share sensitive health info with confidence, making each and every interaction confidential and compliant while still putting a human touch to it and in the patient’s perspective. 3. Patient Management & Care Coordination Girikon customizes Salesforce Health Cloud for a truly integrated 360-degree view of each patient. In addition, it connects every data point from medical history to treatment plans and medical adherence so that care teams reduce silos, collaborate better, and go after intelligent decisions based on the evidence. 4. Appointment and Follow-Up Automation Workflows Healthcare institutions that find challenges with appointment scheduling can put their trust to Girikon as they are known for implementing such AI-powered reminders and Salesforce automation tools that automate reminders, follow-ups, thus ensuring enhancing patient adherence to care plans, fewer no shows, and efficient use of healthcare staff time. Conclusion With Girikon’s commitment to compliance-first approach, proven healthcare expertise, and certified Salesforce team, it stands out as a trusted partner for healthcare organizations that aim to enhance patient experiences and modernize their systems. From connecting EHRs to automating care workflows and ensuring HIPAA compliant communication, Girikon not just implements Salesforce but optimizes it for patient-centric care. If you are ready to build an intelligent, compliant, and connected healthcare ecosystem, meeting with the high-graded consultants at Girikon is what you need today.

Just when we got familiar with Agentforce, Salesforce introduced its upgraded version Agentforce 2.0. “What exactly is this, and what new it brings to the table?” People are buzzing with these questions. If you’re wondering the same, this post is exactly what you need. With insights from Salesforce implementation partners, we’ll clear up all your doubts and provide a detailed breakdown of everything you need to know. So, just stick to this guide and keep exploring how this transformative advancement drives your business ahead. What is Agentforce 2.0? Explained by Salesforce Implementation Partner To understand what’s new in Agentforce 2.0, we must first comprehend what Agentforce is. Agentforce is an AI-powered solution that automates tasks within the Salesforce ecosystem. It includes a copilot for generating responses, providing summaries, and actively participating in workflows by executing commands and updating records in Slack. Additionally, it integrates with ERP and eCommerce platforms, acting as an AI workforce to handle data-intensive and repetitive tasks. Now, if we talk about Agentforce 2.0, it refers to the new set of releases, workflow integrations and pre-built skills. Moreover, the platform offers the ability to deploy Agentforce in Slack and upgrade it in Atlas reasoning engine. According to Salesforce, Agentforce 2.0 resolves the bottlenecks related to time and integration. Thus, making it super easy for the users to create and deploy custom AI agents that support business specific needs. Besides, the platform offers a new library of pre-configured skills and tasks ready to work across CRM, Tableau, Slack, and actions developed by partners on AppExchange. Moreover, the update seamlessly integrates with any workflow through MuleSoft. Additionally, advanced agent builders interpret natural language commands like “Onboard New Product Managers,” thus creating such agents that combine pre-made skills with custom logic built in Salesforce for unmatched flexibility. Key Enhancements in Agentforce 2.0- Explained! Everything we stated above is just a brief of the magnificent- Agentforce 2.0. Here is a detailed explanation of what it includes. AI-Driven Skills for Elevated CRM Experiences Skills like sales coaching and sales development added for the sales team lead to the seamless creation of autonomous AI agents. These agents nurture leads based on rules of engagement. Thus, joining prospect calls and providing real-time feedback on prospect interactions with customers. Additionally, new skills added for commerce merchant, marketing campaigns, and service engagements bring businesses with all the support they require inside their CRMs. Multi-System Integration with MuleSoft Now, all thanks to the updates happened in Agentforce, businesses can redefine the way they work. They can leverage MuleSoft for Flow, thus allowing users to craft low-code workflows. Moreover, the new updates bring pre-built connectors to integrate and deploy multi-system workflows. This MuleSoft API Catalog provides a unified view of APIs across multiple systems like Heroku, MuleSoft, and Salesforce. Thus, making API management and its usage effortless. What’s more? Team members can also embed Agentforce metadata into APIs for actionable agent- first skills. Slack Transformation with New Skills With the introduction of new and dynamic Slack capabilities, AI agents can directly interact within Slack channels. This enables AI agents to send real-time messages about updating Slack Canvases, tracking progress on specific tasks and summarizing project updates as per the customer requests. This level of automation significantly enhances the Agentforce’s capabilities and makes collaboration within the team more efficient and intuitive. On top of that, these new skills reduce the need for fragmented communication channels and ensure that everyone is on the same page. Smarter Agent Creation Do you know what you can easily say goodbye to manual configuration and create agents in just a matter of seconds? Wondering How? Smarter Agent Creation leverages the power of Agentforce to create new agents. It extracts data from the library of available skills and actions, making the team efficient enough to build and deploy new digital labor solutions in seconds. Guess what? It leads to enhanced operational efficiency and accelerated time-to-value. Consider having Salesforce consulting services to deploy these smarter agents for your workflow. Analytics with Tableau New Tableau topics and actions allow users to gain deeper insights into business operations, team performance, and project progress. Through the advanced data visualization capabilities, it easily analyzes complex data and generates actionable insights. The tool transforms agent interactions into actionable data predictions and visualization, providing context-aware answers with Tableau Semantics. With democratized access to data, organizations can enable conversational analytics use cases. Thus, making data-driven decisions at every level. Expanding Functionality Through AppExchange Specifically, for Agentforce, Salesforce brought the first-ever enterprise ecosystem of agent skill. That means, users now can easily extend their Agentforce with custom Actions and Topics ranging from new agent types like Service Agent with Workday, to new, partner-built actions from Docusign, Neuron 7, and Asymbl. While making the most of Salesforce Agentforce services, you can easily expand functionality via AppExchange. Upgraded Atlas Reasoning Engine Among various surprises that Salesforce brings to us within Agentforce, “upgraded Atlas Reasoning Engine” captures the most attention. It manages a wider variety of interactions, along with multiple layers that need deeper thought. For instance, a question like “What is the status of my portfolio?” require a basic understanding for rapid responses. Meanwhile, a question framed like “Which investment options should I consider for funding my child’s education while considering my income and expected inflation?” is more complex. To improve its answer and respond accurately, the upgraded Atlas Reasoning Engine utilizes advanced data retrievers. Why Agentforce 2.0 Matters for Your Business In this time and age, every business wants to achieve more—however, with less time, fewer resources, and decreased complexity. That's where Agentforce 2.0 powered by Salesforce appears and turns this dream of several businesses into fruitful opportunities. Here is how it eliminates challenges, fosters personalized experiences, and lets businesses experience other benefits like: Seamless Integration Across Systems Siloed workforce requires juggling multiple systems and platforms to conduct one task. This not just slows down operations, but also wastes team members’ time, energy, and efforts. But do you know what? Agentforce 2.0’s MuleSoft integration breaks down these silos, allowing agents to work across Tableau, Slack, custom APIs, and CRM. Furthermore, you can deploy agents to do everything no matter if it’s about automating sales tasks and generating real-time project updates. Faster Time-to-Value In the previous Agentforce version, traditional agent development proves to be slow and resource intensive process. Developed cycles were prolonged due to the need for extensive integration, often delaying time-to-value. However, Agentforce 2.0’s pre-built skills and enhanced Agent Builder enables teams to deploy tailored digital agents based on workflows in a few minutes, not months. This lets team members focus more on getting results than on creating infrastructure. Scalable AI Support Accommodating needs is what the business truly does after scaling to a certain height. However, due to resource constraints, increased complexity, and evolving market demands, businesses struggle with maintaining the same level of personalized service. That’s where Agentforce 2.0’s library of partner skills and flexible customization options appear, ensuring agents can scale alongside you. Thus, conducting complex tasks with ease and providing value at every step. Adapt for Tomorrow Agentforce 2.0 ensures your business remains agile and competitive in a rapidly evolving market while providing the flexibility to integrate with different systems and adapt to new workflows. Moreover, the platform seamlessly connects with existing tools and platforms, allowing for real-time adjustment and letting team members stay ahead of market trends and respond to customer needs efficiently. This not just improves productivity but also drives innovation. Cost-Effective Workforce Expansion Recruiting and training employees for new tasks can be costly and time-consuming, but with Agentforce 2.0, you can efficiently manage these processes with minimal investment. The updated version lets businesses easily expand their digital workforce. This not only cuts overhead costs but also enhances productivity, upholds high-quality standards, and ensures consistent performance. Smarter Insights It’s all because of scattered and fragmented data that various businesses bear the consequences of poor decision making. However, with the upgraded Atlas Reasoning Engine and Tableau integration, you can let digital agents retrieve and contextualize data. This helps in delivering such intelligent insights that allow teams to take each step with confidence. When was Agentforce 2.0 Updates Released? The full release of Agentforce 2.0 was made available in February 2025. Discover here the detailed timeline of the releases: Skills for Tableau was accessible on December 18, 2024. Agentforce in Slack and other Slack functions was launched in January 2025. Meanwhile, natural language creation of agents in Agent Builder was rolled out in January 2025. Also, MuleSoft for Flow, MuleSoft API Catalog, and Topic Center are unveiled in February 2025. Last but not least, enhanced reasoning in Atlas Reasoning Engine and RAG was available in February 2025. Agentforce 2.0: What the Future Offers? Well, the journey of autonomous and efficient workflow does not just end with Agentforce 2.0 but moves to other heights with the next wave of advancements that will redefine AI agents. Here is what you might witness next. Multimodal Interactions- Imagine outdated IVR systems get replaced with generative AI-powered voice support. Well, Agentforce can bring a game-changing ability for voice and vision communication. It may enable product searches and troubleshooting via vision and voice-based AI, thus providing more natural interactions to all sectors. Support for Multi-Intent Conversations- Agentforce may also replicate human-like conversation abilities for customers who often ask multiple requests in a straightforward manner. For example, Agentforce can easily handle requests like 'Give me an update on my order' or 'Find me a grey pant in size M'. Moreover, it makes the most out of advanced natural language comprehension and context processing to respond to multi-intent queries instantly. Enhanced Industry-Specific Use Cases- The future may see tailored Agentforce specifically built for sectors like healthcare, retail, manufacturing, and more. For instance, AI agents for healthcare can automate insurance claims processing. Meanwhile, AI agents for retail could level up the game of inventory management and personalized loyalty programs. Such a level of customization enables businesses to cater to their unique needs and requirements. Multi-Agent Collaboration- Digital agents, while collaborating with one another can easily manage complex workflows exponentially. This helps businesses with automating repetitive tasks and streamlining handoffs. Moreover, this also empowers your team to put their focus more on higher-value activities for better productivity and efficiency. In a Nutshell! With this guide, you would essentially know that Agentforce 2.0 brings the best for businesses that look for transformative force to operate, scale, and engage with customers. You can easily extend your business workflow, streamline team productivity, and boost revenue with Agentforce 2.0 in place.  However, to adopt cutting edge technology like Agentforce, you require strategic preparation. It's the only way you can easily unlock your business transformation. So, book a consultation with Girikon, the best Salesforce consultants and start your journey toward a smarter business.

With Shield, Salesforce looks to strengthen its promise of taking its Trust Services to the next level. Now, even industries with regulatory and compliance requirements such as Financial Services, Healthcare, and Public Sector can leverage the speed and innovation of cloud computing with the assurance of highest level of data protection, availability, and performance. The needs of specific industries can vary depending on the criticality of the data that they manage and use. While some may need to track sensitive customer being exported others might need to encrypt them or maintain an audit trail of data to safeguard data integrity. The understandably high pressure of balancing the shift to cloud platforms with meeting compliance needs has deterred several organizations from making the shift thereby being bereft from the benefits that it promises to bring along! Salesforce Shield is a premium set of integrated services built natively in the Salesforce1 Platform. With it, comes the capability to track the way in which one’s sensitive data is being used & handled. It certainly is a strong empowering tool for customers with complex governance and compliance needs to be able to track data going back up to ten years along with sensitive data encryption if they so desire. Salesforce Shield includes the following core services: Event Monitoring: This feature gives customers the transparent visibility into which users are accessing what kind of data along which the actions that they are taking on it. Field Audit Trial: Salesforce customers now have the ability to go back & check their data state up to 10 years. It provides Audit trial data for up to 60 fields per object. Platform Encryption: All sensitive data can now be easily encrypted at rest (at the metadata layer) without hampering any business functionality. Transaction Security: Users can add various processes to Event Monitoring using the transaction security feature. Specific events can be configured with Salesforce to trigger actions as required. For example: When any User tries to access the Salesforce from any unsupported browser it will not provide access. The Shield Platform works through the combination of the tenant key (available with the customer) and a master secret controlled by Salesforce to generate the org-specific data encryption key. This key is used to encrypt sensitive data stored in standard and custom fields, files, and attachments. The derived keys are never persisted to disc, ensuring maximum security for encryption keys. Setup Salesforce Shield Setup -> Security Controls -> Platform Encryption Create Tenant Secret Enable encryption for files, fields, and attachments Assign permission to generate, rotate, and archive your org’s keys If user has the permission to “View Encrypted data”, then the data gets decrypted before presenting it for user Fields with the following field types: Text, Long Text Area, Phone, Email and URL in standard or custom objects can be encrypted

As the customers in today’s world want their work or cases to be resolved accurately no matter through which channel they will be contacting your company. Omni Channel is a flexible feature provided by Salesforce which needs customization. We can achieve its functionality without writing a code. Through Omni channel it would be very easy to prioritize the work items which are coming from the Standard as well as Custom objects say Leads, Contacts, Opportunities etc. or it can also analyze the work items coming from Phone, Emails. Then the Work items can be assigned to the Queues. Each Queue then can be assigned to a single or multiple channels. According to the Roles assigned an Agent would then be able to receive the work items whenever they want. Through Omni Channel, Agents don’t have to work for the channel they are working on. Omni channel will look for the work items which are coming next. Queue in Salesforce in like a bucket which consists of all the incoming things from Leads, Cases etc. And then using Assignment Rules we can assign these Cases to their respective agents but this is a manual process. Now, through Omni Channel these work items could be assigned automatically. Omni Channel will look into the Agents & the Queues and the Agents with the high Bandwidth will get the Work Item/Case assigned to them. How to integrate Omni Channel with Salesforce Enable the Omni Channel for the org. Go to the “Omni Channel Settings” Enable Omni Channel Click on Save Go to the Service Channels Service Channel turns the Standard/ Custom objects to the Work Items. Then Omni channel will put these Work Items from the Queues & routes these towards the appropriate agents. Mention the Service Channel Name. Select the object on which you want to work. Now select the Custom Console footer component. This will include the VF Page or some Java Script. Click on Save. Go to the Routing Configuration Routing Configuration is used to route the work items to the agents. As all the Work Items have relative importance so it helps in maintaining the size of items in Queues so that Agents can have the keen look on all the work items. It keeps the equality of the work being assigned to the Agents. Click on New. Give some Name to Routing Configuration. Mention the Routing priority Select the Routing Models : Least Active, Most Available Go through the following app for understanding these 2 Models in brief : https://resources.docs.salesforce.com/sfdc/pdf/service_presence_administrators.pdf Mention the Units of Capacity or Percentage of capacity. This helps in defining the size of the work items in Queues. Go to the Queues Assign the Routing Configuration to the Queue. Select the Objects from which the Work Items are coming from. Now add the Queue Members to it. Click on Save. Go to Presence Statuses Give the Status Name. API name will come by default when you enter the Status name. No choose the Status options. Add the Service channels to assign to your Status. Click on Save. Example, Liveagent in Service Cloud Console can change their status to busy or logoff etc. simply by just drag & drop. Similarly, different Statuses can be made in Omni channel as well. Now, go to the Presence Configuration When a user enables the Omni Channel, it will automatically create the Presence Configuration. It determines what Work Agents can take on & what all Omni channel they can access while assisting the customers. Each agent can be assigned to only one Presence Configuration. With this you can specify the work items for each individual depending on the amount of work an agent can take at a time. Go to Service Cloud Console App Click on Edit button. Add the Omni Channel Component to it. Click on Save. Go to the Service Cloud Console. There you will see the Omni Channel existing in it with all the Status with it. If you need Best Salesforce Consulting Services for any Salesforce related work, then please feel free to reach out to sales@girikon.com

Salesforce Customization & Integration Services We have certified Salesforce Administrators and Developers who help our customers to customize and build Salesforce.com Apps to meet their business requirements. Sometimes customer needs to integrate their existing ERP system with the Salesforce instance. We provide cost effective quality solution on their existing ERP system with their Salesforce instance Customization and Integration. With our experienced and certified Force.com team, save over 50% costs on Salesforce Customization and Integration services in USA & Offshore. Girikon’s wide implementation and development on Force.com experience will help you get the most out of your Salesforce system Our Approach We help our customers to setup the new Salesforce instance or customize their existing environment according to their need. We also provide them the training to use the different tools of the Salesforce.com that helps them to run their business flow easily. We help our customer to create the complex business process using the Salesforce.com workflow, approval process and triggers. Our Offerings Salesforce Integration with other apps. Data migrations from environment to another environment. Data Cleaning. Communities and Customer Portal setup and customization. Upgrading Salesforce environment. Third Party App integration with Salesforce.com like Desk.com integration, Mail Chimp integration etc. Creating complex workflows and approval process. Users and Profile Management. Providing support for Sales and Service Cloud. Why Choose Us Quality with On Time Delivery: We maintain the highest quality standards and strict guidelines. Along with highest quality we strictly follow delivery timeline and it’s always done on time. Experienced: Girikon today has over 150+ Technocrats working onsite and offshore for Fortune 1000 clients. We have delivered more than 200 Salesforce projects having over 1, 50,000 hours of Salesforce implementation, migration, customization and Force.com development experience. Cost-Effective: Our business model is to provide cost effective onsite Consulting followed by a mixed offshore and onsite solution. This model helps us in keeping customers development costs low while providing world class and quality development support. With Girikon’s unique team combination model we deliver the same productivity level with a 50-70% cost reduction. Flexible: As a flexible partner we give our clients the flexibility to choose service model from the day one of project and if needed can customize further at a future date. Our models include pure onsite, onsite/offshore, onshore/offshore and pure offshore teams. You Own the IP: You will own the source code and Intellectual Property of the work we do for you under our Agreement.

Salesforce Cloud Salesforce Development Salesforce Sales and Service Cloud Force.com Development Salesforce Communities Salesforce Integration Services Salesforce Support Salesforce Lightning

Salesforce Support Your search for a reliable and cost-effective Salesforce support and maintenance services partner ends here! Girikon smoothens all implementation wrinkles with a service model that makes Salesforce experts available to clients for looking into their Salesforce administrative, integration and development issues with guarantee around minimal risk and outstanding services. Ensure your implementation works smoothly with reliable support. Choose an engagement model (onshore/offshore) that suits you best. We will fine-tune ourselves to the one you opt for.   Basic Offshore – $45 /Hr Onshore – $130 /Hr For engagement up to 3 Months Billing Monthly Contact Us Standard Offshore – $35 /Hr Onshore – $120 /Hr For engagement above 3 Months Billing Monthly Contact Us Premium Offshore – $30 /Hr Onshore – $100 /Hr For engagement above 6 Months Billing Monthly Contact Us Configuration and Data Migration BASIC STANDARD PREMIUM User Management Security Management (Organization Wide Default, Profiles, Roles, Field Level Security, Sharing Rules, Public Groups) Object Level Configurations (Object, Tab, Views, Fields, Page Layouts, Record Types, Custom Links, Buttons) Salesforce Built-in Automations (Validation Rules, Workflow Rules, Formula Fields, Approval, Email Templates) Data Management (Sandbox Refresh, Data Migration & Updation, Translation Workbench) Reports, Dashboards Other Configurations Items Customization and Integration BASIC STANDARD PREMIUM Troubleshooting in Apex, VF Pages, Triggers Outlook Connect, Lotus Notes Connect, Excel Connect Community Portal, Sites SF Mobile Advanced Integration BASIC STANDARD PREMIUM Computer Telephony Integration Salesforce to Salesforce API & Webservices Single Sign-on Any Time Support BASIC STANDARD PREMIUM 24*7 Telephone Support Our Salesforce support & management services include: Salesforce Monitoring We let you focus on your key business areas while we take over the Salesforce implementation monitoring activities. We constantly strive to implement best practises, identify improvement areas and devise related action plans. Salesforce Maintenance We provide user management, standard/custom object maintenance, data management, security management and package maintenance related support services. Salesforce Custom Development Girikon’s onshore / offshore Salesforce team members are differentiated by their unique combination of deep Apex and Visualforce development skills along with seasoned business analysis experience. We know when to innovate and when not to try to reinvent the wheel i.e. when to custom develop to realize the full potential of Salesforce and how best to use Salesforce’s established features. We have several man-years of experience in developing custom features for standard Salesforce applications.Learn more… Salesforce Help Desk High End-user adoption rate is a success metric for CRM implementations. Girikon’s onshore / offshore Salesforce support team offers comprehensive training and help desk services to ensure widespread adoption.Learn more… Why Choose Us Quality with On Time Delivery: Being an ISO 9001:2008 certified company, we are committed to strive for continuous improvement and superior performance in all aspects of our business. We take pride in delivering on-time, every time while maintaining the highest quality standards. Experienced: Girikon has over 300+ Techno-wizards and consultants working onsite / onshore and offshore for Fortune 1000 companies. We have delivered more than 200 Salesforce projects giving us an experience of over 1, 50,000 hours in Salesforce support, implementation, consulting, integration, migration, customization and Force.com development. Blended Onshore/Offshore Model: Our business model revolves around ensuring cost effective onsite consulting followed by a mixed onshore-offshore based solution delivery. By switching between permutations & combinations of the team configuration as per requirement, we maintain the highest quality levels with significant cost reduction in comparison to other companies in the domain. Complete Onshore Model: If project demands, we can put complete onshore team to ensure success of the project. Flexible: As a flexible salesforce consulting services provider, we give our clients the flexibility to choose a suitable service model from day one of project initiation and remain open to customization at a future date. All our clients get undivided attention; just great service and no attached overheads of larger companies. You Own the IP: You will own the source code and Intellectual Property of the work we do for you under our agreement.