Salesforce

Salesforce + Telephony: A Game Changer for Sales and Support Teams Have you ever thought about Salesforce telephony integration? Well. It’s a match made in heaven, and I’m not saying it out of nowhere because it really is. Having its core means you can easily handle all customer calls right from your Salesforce platform. That means: No more switching tools No more lost context No more wasted time on manual logging And that’s just scratching the surface as with Salesforce CTI; you can personalize, automate, and track every call for insights that actually move the needle. Here is more woven inside the blog about telephony on Salesforce. Consider reading further to learn more. How Telephony on Salesforce Supercharges Sales Team Speed, timing, and context are everything for sales teams. However, due to certain challenges, they cannot meet all of these essentials. That's where telephony for Salesforce comes in and takes all the manual overhead out of calling. Moreover, it replaces the bottlenecks with efficient and smart workflows. Click-to-Dial and Power Dialer It requires just one click for the sales team to call leads or contacts—that means, they don’t have to dial by hand or flip through contact lists. This saves them time and energy and lets them prepare for high-volume leads. And if we talk about the power dialer, it is one step beyond the click-to-dial. Because it also needs just a tap, however, what makes it different is its ability to breeze through call lists automatically. Example: A Saas SDR with Salesforce telephony system like GirikCTI, runs through 100+ calls daily leveraging both click-to-dial and power dialers, while Salesforce automatically log call notes, outcomes, and next steps, to streamline communication. Automated Follow-Ups Call done? Now it’s time to send follow-up emails to customers, assign tasks to reps, or even trigger drip campaigns. And guess what? Salesforce CTI helps ensure these too without letting the rep lift a finger. This kind of automation isn’t just convenient but a huge time saver and revenue booster. Moreover, it also ensures that customers always feel heard and seen, and no leads slip through the track at the moment. Example: The Salesforce telephony system automatically sends a personalized email and schedules a reminder for the next step after a discovery call just made. This allows reps to move to the next call, knowing that the follow-up is already handled. Real-Time Lead Insights On every incoming call, reps get instant access to the lead’s activity history—all via a screen pop-up feature of Salesforce telephony solution. This feature provides a glance into every insight like content downloaded, emails opened, deals in play, and others. This level of context and understanding about leads enables sales agents to tailor their conversation based on where the lead is in the buyer's journey, their past interactions, and their specific interests. Example: When a call is received, a rep on its system instantly sees that the prospect just downloaded a whitepaper and visited the pricing page. Armed with this insight, reps can skip the generic pitch and jump right into pricing questions during the call to close the deal faster. How Telephony for Salesforce Supercharges Support Team Now, let’s learn about how the support team thrives while quickly accessing the right information, resolving issues, and delivering a seamless customer experience, all via Salesforce + telephony integration. Intelligent Call Routing You know that frustrating time that used to be wasted trying to find the available and skilled agent to manage a customer call? That's history now. How? All credits go to none other than the Salesforce telephony integration that takes intelligent call routing to the next level. By leveraging real-time Salesforce data like case priority, language preferences, and customer status, it automatically routes incoming calls to the most appropriate agent. Thus, ensuring no more blind transfers and putting customers on hold. Example: When a premium customer calls in with a complex issue, the Salesforce telephony solution based on the account type and previous support history, automatically routes it to a Tier 2 agent who has deep product knowledge. This way, the entry-level triage bypasses and saves up to 15+ minutes for both caller and support agent. Automatic Case Creation and Logging This feature within Salesforce telephony solution automatically creates or updates cases in Salesforce, which is essential, especially for a high-volume support environment where every second counts. Moreover, the solution includes standardized fields and templates too, where every case is documented thoroughly and correctly. This allows agents to get immediate access to call logs and notes—without needing the customer to repeat themselves. The result? Improved agent focus, seamless support experience, and faster case handling. Example: Now, let’s understand it with an example of a customer who calls to report a bug. As soon as the call rings, Salesforce checks for open cases, auto-creates a new case, tags it based on the IVR input, and assigns it to the appropriate support queue. This allows the agent to focus more on resolving the issue and also it helps the next agent with all the information properly logged. Reporting and Coaching Tools Telephony on Salesforce provides reporting and coaching tools that enable managers to get full visibility into resolution times, customer sentiment, call volume, agent performance, etc., on the Salesforce dashboard. While peak hours let managers learn when the team is busiest, agent performance metrics help track down their productivity during the working hours, and customer sentiment analysis helps analyze the voice and tone of customers to detect their emotions during calls. Example:   When the calls related to a billing issue have an unusually long handle time and low CSAT, the support manager reviews the call recordings and discovers that agents lack clarity on a recent policy update. That's where he takes further plans like internal training to fix the resolution times drops at a specific percentage within a week. In a Nutshell! So, this is how telephony for Salesforce streamlines the task for both support and sales teams. However, if you are handling the customer service team, then again, the solution proves to be the best fit for you. Consider meeting with the experts who develop such tools and help businesses like you to connect with customers. Also, if you are looking for Salesforce telephony solution, then schedule a free demo with GirikCTI—your one & ultimate solution to seamless communication, smarter workflows, and happier customers. 

Introduced in Dreamforce, Agentforce signifies not just a trend but a seismic shift in how companies operate, interact with customers, and bring value. It is a powerful tool that leverages autonomous AI agents to give a makeover to industries like retail, finance, and healthcare. With the ability to operate routing tasks, withdraw actionable insights, and terminate communication silos, Salesforce Agentforce empowers organizations to operate more efficiently. Whether it be about task automation, data-driven decisions, and seamless operation, Agentforce is the catalyst you need for keeping up with the future. Learn why and how it lets you stay competitive in an AI-driven market with this blog. What is Agentforce and Why Does it Matter? Unlike traditional copilots or chatbots, Agentforce is a comprehensive platform that lets organizations build autonomous AI agents. These agents can run independently, retrieve data, create action plans, and execute tasks without constant human intervention. Besides, they can make decisions, deliver context-aware information, and provide natural responses that align well with your company’s brand. Why Agentforce Agentforce is a unified solution where you can get every ingredient to create real and reliable AI agents. On top of that, the solution provides prebuilt agents that leverage data retrieval to learn and adapt as they work. This offers relief to employees who eventually need to do mundane and low-impact work. Moreover, it emphasizes the future of hybrid workplace where agents and humans work together to stay competitive in an evolving landscape. All thanks to the Salesforce AI services that drive such a robust platform. Key Features Included within Agentforce AI-Driven Predictive Insights Agentforce utilizes the dynamicity of predictive analytics for enhanced business operations. It collects and analyzes customer data to predict the tastes as well as needs of customers which thus idolizes businesses with recommendations and data-driven meaningful choices. With relevant, personalized, and timely interactions, businesses witness a 30% improvement in customer satisfaction and a 25% increase in conversion rates. Advanced Automation for Increased Efficiency By automating most of the tasks, Agentforce allows customer service teams to focus more on high-value and more complex interaction. This not just reduces manual errors but also enhances overall efficiency. Thus, letting organizations ensure improved response time, optimized workflow, and higher accuracy in business operations. Intriguing Facts: AI agents cut resolution times by up to 40%, thus streamlining workflow. Automated follow-ups and AI-powered case routing boost agent productivity by 35%. AI-Enhanced Customer Support Leveraging the power of AI-enabled chatbots and voice bots, Agentforce enhances customer support too. These chatbots understand and process customer inquiries via machine learning and natural language processing. Thus, resolving issues in real-time or escalating those problems to human agents. This speeds up the resolution process while minimizing human intervention. Advanced Insights and Analytics Equipped with visualization tools like powerful analytics, Salesforce Agentforce enables businesses to track, monitor, and measure the performance of their AI agents. Moreover, it provides various metrics related to agent performance, conversion rates, customer satisfaction scores, etc., letting businesses adjust their strategies for better performance and improved customer experience. Seamless Integration with Salesforce Ecosystem Not just with your existing tools but Agentforce can also be integrated with the broader Salesforce ecosystem, i.e., Marketing Cloud, Salesforce Sales Cloud, and Service Cloud. This seamless integration can be done when you hire Salesforce implementation partner. Because the partner enables businesses to leverage the stored data for creating tailored and more effective AI agents. Streamlined Omnichannel Engagement Embracing Agentforce’s omnichannel capabilities empowers businesses to meet the evolving needs of customers. How? It allows centralization of all communication channels, i.e., voice chat, email, social media, etc. Thus, helping businesses ensure consistent, personalized, and efficient engagement across all customer touchpoints. How Agentforce Works—Explained by Salesforce Implementation Partner Now, let’s learn from Salesforce implementation partner about how Agentforce can work for enhanced customer engagement and improved business processes.   Data Collection and Analysis Agentforce analyzes the existing data, i.e., sales performance, customer interactions, marketing activities, etc., within your Salesforce CRM. Therein, it draws insights from this data by leveraging AI and machine learning. This helps businesses learn about customers’ needs, behavior patterns and opportunities. Agent Training It requires training for Agentforce’s agents to handle specific tasks like: Grading leads based on their likelihood to convert. Resolving frequently asked questions. Knowing the optimal time and method to send personalized messages to prospects and customers. With such training and leveraging machine learning algorithms, agents get smarter over time, thus gathering more data and handling more interactions. Task Automation and Execution Agentfore’s AI agents conduct tasks autonomously. For example, they engage with customers, resolve their queries, and even escalate the issues if they’re too complex. Moreover, the agents automatically send follow-up emails and remind sales reps to reach out to a prospect. This automation ensures that employees can put more effort into value-driven tasks. Continuous Learning and Improvement Leveraging the power of advanced machine learning algorithms and data processing techniques, Agentforce AI agents analyze new information, refine their knowledge, and adapt to changing environments. This way, the agents create more efficient, smarter, and more capable systems that can scale effortlessly as the environment changes. Top Technologies Behind Salesforce Agentforce Discover cutting-edge technologies behind Salesforce Agentforce that provide businesses with customizable and intelligent AI agents. Salesforce Platform Innovation Agentforce utilizes Salesforce’s robust ecosystem to provide scalable and powerful AI solutions that accelerate business operations. ✅Data Cloud- Unifies and centralizes customer data from multiple channels, letting Agentforce operate with up-to-date context. ✅Automation Integration- Fully compatible with Salesforce automation tools like MuleSoft, Apex, and Flow. ✅Atlas Reasoning Engine- Working as a “brain” behind Agentforce that simulates human thinking and planning. More Insights into Atlas Reasoning Engine Here is a detailed look on how the Agentforce’s brain works: Query Evaluation- Refines user queries for clarity and relevance. Data Retrieval- Collects and retrieves the most valuable data from different sources. Plan Building- Now, it builds an execution plan of the data received. Plan Refinement- If required, it refines the plan for its accuracy and relevancy. Autonomous Execution- Autonomously thinks, makes decisions and completes business tasks. Out-of-the-Box-Agents These agents inside Agentforce are pre-built and ready to be customized and deployed. Sales Coach Personal Shopper Campaign Optimizer Service Agent Sales Development Representative (SDR) Merchant Agentforce (formerly Einstein Copilot) Buyer Customization and Deployment Tools Another best thing that Agentforce included are these tools, i.e., Agent Builder, Model Builder, and Prompt Builder. Agent Builder- A low-code development platform that ensures customization of exiting agents and creation of new ones without the need for extensive coding. Model Builder- It ensures testing, registration, and activation of customer AI models and LLMs. Prompt Builder- Leveraging CRM or data cloud data, it enables customization of prompt templates. More About Agent Builder Here is how Agent Builder lets you customize in-built and create new agents for any role, industry, and use case. Define Jobs- You must first define topics and write natural language instruction within the topic to create a job for the agent.  Build Action Libraries- Leverage tools like Apex, Flows, MuleSoft APIs, and Prompts, and create a library of actions for agents to choose. Observe and Test- From the actions that agents took, test their responses. Integrate Partner Actions- Utilize Agentforce Partner Network to leverage specialized actions and enhance agents’ capabilities. Agentforce Partner Network With the group of leading partners like IBM, Amazon Web Services, Google, Workday, etc., Salesforce has built over 20 agents and their actions. How Agentforce Agents Help Businesses to Stay Competitive Discover how Agentforce, a transformative platform—bridges the gap between machine intelligence and human talent, thus empowering companies to be customer focused. Scalability Once AI agents are deployed, organizations become able to cope with increased workloads, facilitating smoother scaling of operations. Personalization AI agents develop well-tailored experiences through the massive incomes of complete enterprise data, thus leading to higher customer satisfaction level. Efficiency Routing task automation gives employees more time to apply to strategic priorities, thus in turn, enhancing overall efficiency. Fostering Collaboration Through seamless integration with diverse departmental systems, AI agents foster cross-functional collaboration. Optimizing Workflows The chances of redundancies get reduced with the intelligent process automation that escalates operational efficiency. Augmenting Decision-Making The power of advanced data analytics allows businesses to drive actional insights for more informed and strategic decisions. Accuracy Intelligent processes ensure data integrity, thus delivering precise responses in customer interaction and enhancing the overall reliability of business operations. Improved ROI Reduced reliance on manual intervention shapes to reduced labor costs for routine tasks, thus leading to improved ROI. Enhanced Productivity Whether it be about managing data entry, customer inquiries, and workflow, Salesforce Agentforce agents take over these processes, thus driving business growth. In a Nutshell! Leveraging its dynamic tools and technologies, Agentforce embraces the future of AI-powered business transformation. From bringing advancements in automation to creating exceptional customer experiences, Agentforce exemplifies how Salesforce can drive success. To leverage its efficiency for streamlined operations and accelerated customer experience, hire Salesforce consultants today and build an AI-powered future!

Mathew, a digital marketing manager from a fast-growing eCommerce company, noticed that traditional communication methods were no longer retaining customers. He looked for a way to engage his customers more effectively and on the platforms they use. That’s when he decided to integrate GirikSMS, a robust Salesforce SMS solution, into his marketing strategy. This powerful tool helped Mathew move from outdated communication methods to a seamless, multi-channel messaging approach that boosted engagement and conversions. Learn more with this guide about how the platform helped him ensure next-level marketing. Why GirikSMS and Multi-Channel Messaging? In this time and age where instant communication is key, SMS stands out as the perfect tool for Mathew’s marketing strategy. All thanks to its near-instant delivery and high engagement rates, SMS provided an immediate and direct line to his customers. The ability to reach people quickly through SMS, especially in real-time, meant his company could stay top-of-mind and drive action when it mattered most. But Mathew didn’t stop there. He understood the importance of not just reaching customers but reaching them where they were. And guess what? He ensured this by integrating Salesforce SMS platform, GirikSMS into a multi-channel strategy. Thus, tailoring messages to each customer’s preferred platforms. GirikSMS helped him streamline and personalize the entire process to reach customers across channels. The integration ensures that team can easily monitor interactions and optimize messaging for seamless and meaningful customer journeys. Why Multichannel Messaging Matters? Have you ever wondered how businesses respond to customers who are constantly moving between devices and platforms? The answer lies in leveraging multi-channel messaging. Today's consumers live in a world wired with technology to switch between multiple devices to browse social media, consume content, or shop for their favorite products. This brings the need for businesses to meet and connect with their customers across the platforms they’re already using. That’s where multi-channel messaging comes as a savior for businesses and marketers like Mathew. Utilizing the power of GirikSMS, Mathew ensured to deliver messages at the platforms where customers were most active— SMS, email, or social media. This multi-channel approach allowed him to manage customers’ interaction at the right time, on their preferred platforms, ensuring messages didn’t get vanish in over-branded and cluttered channels. For Mathew, this strategy proved transformative, ensuring that he stayed in connection with customers no matter where they were in their purchasing journey.   Why Did Mathew Prefer Salesforce SMS and Not Any Other Solution? When it comes to selecting the right platform for multi-channel messaging strategy, Mathew prioritized features that would deliver personalized, consistent, and efficient communication. And the best part? He found everything he needed under one roof with GirikSMS—a Salesforce SMS solution which ultimately led to: Consistent Experience across Platforms Whether interacting via SMS, email, or social media, customers receive the same personalized message, reflecting your brand’s voice and nature. This shapes to a coherent and consistent experience across the entire application suite. Thus, enabling businesses build long-term customer relationships.   Customer-Centric Communication By using GirikSMS within Salesforce, Mathew tailored messages based on detailed customer insights like preferences, behaviors, purchase history, thus ensuring relevant communication at every touchpoint. This personalized approach strengthened customer loyalty and boosted overall engagement. Data-Driven Personalization The huge database of Salesforce consists of all necessary details that Mathew needed to send hyper-targeted messages. Whether it be customers’ preferences, behaviors, past interactions, or demographics, Mathew can leverage all to personalize messages that resonate with each customer. How Salesforce SMS Maximizes the Impact of Multichannel Messaging Personalized Messages at Scale With GirikSMS, Mathew could send personalized messages at scale, track customer journeys, and integrate multiple communication channels, all while leveraging Salesforce’s rich customer data. Increased Customer Interaction The ability of GirikSMS to send personalized order updates, appointment reminders, targeted promotions and other text messages on customers’ preferred platforms let Mathew witnessed a significant increase in customer engagement. Automated Customer Engagement  With GirikSMS, Mathew set up no-code chatbots to automate lead qualification, answer FAQs, and guide prospects through the sales funnel. This automated interaction lets him improve the efficiency of Salesforce to send SMS messages.   Seamless Integration Across Channels One of the biggest advantages of using Salesforce SMS is its ability to seamlessly integrate with other channels. As GirikSMS facilitates this integration, Mathew can easily have a unified platform from where he can send the message to customers across different devices, ages, and segments. Broader and Effective Reach Efficient mass communication leads to dynamic customer reach. And guess what? GirikSMS equipped with bulk-messaging feature lets its users like Mathew send the same messages in bulk with just a click. That’s not it, it allows customization of bulk messages too for better engagement and enhanced reach. Customer Journeys Enhancement GirikSMS helps in the execution of drip campaign. It delivers the proper message along with reminders and discounts to prospects at predictable times which results in a conversion increase. Additionally, the tool lets convert text messages into voice notes, enabling businesses prioritize those customers who prefer voice communication during situations when reading a message isn’t convenient. Intelligent Customer Interaction SMS for Salesforce enables AI-powered communication that ensures live-message exchanges and one-on-one chatting with ready-to-use appropriate suggestions. With such intelligent customer interaction, companies can make their operations more efficient while cutting down response times. Message Performance Tracking Leveraging the data-driven insights from GirikSMS, marketers like Mathew can easily interpret which content drives more customer engagement and which messaging techniques draw the most engagement. This ultimately strengthens sales messaging. Customers’ Sentiment Analysis Unlike in person conversation, messaging often lack the ability to capture the full spectrum of customers’ emotions and sentiments. However, Salesforce SMS tools like GirikSMS analyzes the language used in text messages to understand customers’ feelings, thus tailoring their responses effectively. How Multichannel Messaging with Salesforce SMS Leads to Next-Level Marketing Real-time Communication Without wasting time on switching between multiple devices, sales reps can easily send the message with a tap on their systems. Thus, communicating with customers and addressing their issues in real-time. Automated Campaigns Messages that are a part of campaign like appointment reminders, special offers, alerts, confirmation, etc., can be easily automated, eliminating the hassle for marketers to manually send these texts. Enhanced Conversions As Salesforce SMS allows you to deliver relevant and timely messages, you can ensure to maximize the marketing impact, drive higher sales, and improve conversion rates like never before. Better Lead Nurturing It's all because of automated follow-ups and personalized interactions across multiple touchpoints that Mathew enabled to guide leads effectively to different stages and verticals. More Engagement No doubt to the fact that interaction with customers on their preferred channels and platforms lead to enhanced response rates and participation, thus bringing businesses closer to more engagement. In a Nutshell! If you are also facing challenges like Mathew encountered, it’s the moment you must turn them into delightful opportunities with GirikSMS. So, are you ready to make a shift towards impactful, value-driven, and personalized multi-channel messaging? If yes, don’t hesitate and book a free trial today of GirikSMS—a Salesforce SMS app.

In today's fast-paced digital era, SMS has emerged as one of the most efficient ways to communicate with customers. It is instant, effective, and clutter-free. Enabling SMS from Salesforce can be transformative for organizations that use this leading CRM platform to drive their everyday business operations. How can you get there, then? It's easier than you might imagine. You can actually add SMS messaging functionality to your CRM by using a robust native Salesforce SMS app. The purpose of the app is to facilitate communication and nurture strong, lasting relationships with customers. Before delving into the advantages, let's answer a key question. Can one send SMS Messages from Salesforce? Features for SMS messaging are not included by default in Salesforce. Here's the point, though: adding SMS functionality is simple because of its great flexibility. Customers can be texted directly by businesses using native SMS messaging apps and then customizing them as per unique business needs. You can send and receive messages directly within the CRM with native Salesforce messaging apps like GirikSMS, which also provide a plethora of opportunities for more complex interactions. With the help of these connectors, you can easily manage your messaging, enhance client interactions, and boost productivity, allowing you to stay on top of all your communication needs without adding any additional manpower. GirikSMS is also compatible with the Salesforce mobile app, so you can enjoy in-app Salesforce texting. Let's explore how GirikSMS equips you for your communication needs in 2025. Salesforce GirikSMS Messaging App is Changing the Face of Business Communication Enhanced Communication Efficiency You can eliminate communication bottlenecks like poor engagement, delayed responses, making decisions without data, and many more issues by integrating GirikSMS messaging with Salesforce. This enables a business to leverage Artificial Intelligence (AI) to have more meaningful and faster one-on-one conversations with its customers directly from Salesforce. With capabilities like configurable templates and personalized bulk messaging, teams can communicate faster at scale while maintaining a human touch. Better Tracking of Communication with Centralized Messaging Monitoring all communications over multiple channels is one of the biggest challenges that businesses encounter. Users can access the entire message history and customer data in a single view with a native Salesforce messaging platform, which tracks all interactions within Salesforce. More consistent and relevant interactions are now possible which ensures that every interaction is recorded and tracked. GirikSMS goes above and beyond by providing you with a traceable link that is transmitted in a message. This enables teams to devote most of their time to making data-driven decisions and refining communication strategies to get better results. Automation and Scalability SMS marketing campaign management is incredibly time-consuming when done manually, particularly when a business is in its growth stage. By leveraging native Salesforce reports, GirikSMS allows you to grow communications to millions of users. Moreover, communications can be automated in a matter of seconds. GirikSMS offers point-and-click automation to create reminders, schedule messages, and initiate follow-ups without the need for human intervention. This allows teams to focus on other strategic tasks by saving a significant amount of time. Tailored Interactions with Customers The days of using generic, old-fashioned communications are over. Customers prefer tailored communications that take into account their past behavior, preferences, and needs. Businesses can leverage CRM data and functionality such as 'Merge fields' with GirikSMS to create hyper-personal communications. Using CRM customer data, including preferences, past interactions, and past purchases, businesses can easily develop more targeted SMS campaigns. GirikSMS excels at this since it has a capability that lets you combine dynamic fields from Salesforce records into SMS templates. It ensures that each message is relevant and unique, which will resonate with the target audience and boost engagement. 100% Native to Salesforce GirikSMS is 100% native to Salesforce, which is crucial for modern enterprises to be efficient. It streamlines communication and saves time by integrating SMS capability straight into Salesforce, doing away with the need to transfer between systems. Through this integration, companies can track customer interactions, manage SMS operations, and send and receive messages, all from within their CRM. It's an effective way to remain in touch, scale outreach initiatives, and satisfy the need for immediate, personalized communication that is the need of businesses today. Security and Compliance Businesses can feel secure knowing that software from the Salesforce AppExchange has passed stringent security inspections. This includes adherence to Salesforce's security guidelines, which guarantee the safe handling of private customer information. GirikSMS adheres to industry norms for data security and privacy. This helps companies in adhering to laws like the TCPA, GDPR, and others. This ensures that companies successfully fulfill legal and compliance obligations for customer communications.           Advanced Reporting and Analytics To make future campaigns better, you must know how your current communication initiatives are performing. GirikSMS delivers analytics-based reporting along with insights into parameters like unread messages, top-rated templates, click-through rates, and delivery rates, among others. Businesses can only refine their communication strategies to maximize messaging ROI with this data. GirikSMS's comprehensive analytics features are one of its distinctive selling points. By using them, companies can evaluate the performance of their SMS campaigns right within Salesforce and chart a data-driven path toward ongoing improvement. Comprehensive Support Manuals, instructions, and 24/7 support just a few of the helpful resources that GirikSMS -SMS App provides to help its customers. When it comes to GirikSMS, businesses get first-rate support resources that ensure minimum downtimes and faster resolution of issues. Extensive Customization Capabilities By virtue of being native to Salesforce, GirikSMS offers virtually limitless customization. GirikSMS also allows you to connect with third party apps or systems easily with in-built connectors and APIs. Leverage Industry Best Practices and In-Built Features GirikSMS comes with built-in capabilities that automatically align with industry best practices. GirikSMS has been designed while keeping in mind industry standards and expert advice. This allows businesses can go live with their messaging campaign within minutes. For example, businesses can benefit from features like auto sending, workflow integration, reporting, compliance, and others using GirikSMS Salesforce SMS gateway; they are not required to develop them. Frequently Asked Additional Questions About Messaging from Salesforce What does Salesforce's in-app messaging mean? Businesses utilize in-app Salesforce messaging to send messages directly from the Salesforce console, enabling automated real-time communication between users. Which SMS app works best with Salesforce? It is best to use a 100% native Salesforce SMS app for your messaging needs if you are already using Salesforce in your business. GirikSMS offers a plethora of SMS communication features and easy integrations. Is the SMS gateway free? The majority of SMS gateways are not free, including those found on Salesforce's AppExchange. Depending on your company's requirements, GirikSMS can provide a far more cost-effective and workable solution. What is an SMPP SMS gateway? Short Message Peer-to-Peer, or SMPP, is a protocol that allows apps and mobile networks to exchange SMS messages. It is ideal for businesses with extensive messaging requirements and improves the ability to deliver large volumes of SMS messages. Wrapping Up Effective communication is critical for business success. Because customers prefer convenient, real-time communication with brands, incorporating SMS into your customer communication strategy can significantly enhance engagement. If you use Salesforce, you might be asking if SMS messaging is available. Yes, Salesforce has built-in SMS capabilities via add-on licenses. However, most companies prefer using native Salesforce messaging apps like GirikSMS for more robustness, scalability, and flexibility. Your customer relationships will be much improved by integrating messaging into your Salesforce platform. You can quickly increase the effectiveness of your marketing efforts by selecting a 100% native Salesforce SMS app like GirikSMS. Additionally, you can easily take advantage of the latest upgrades, uphold compliance requirements, and improve customer support. Regardless of the cost of Salesforce SMS, companies prioritize sophisticated features for the Salesforce SMS gateway in order to successfully and efficiently accomplish their communication objectives. Are you prepared to improve corporate communication? For an experience that will change everything, integrate GirikSMS with Salesforce.

Salesforce Spring’ 25 is right here—surprising Salesforce consulting firms with new features and enhancements. Businesses, too, can get their hands on new releases, thus optimizing workflows and managing configurations. If you are also interested in the most anticipated and exciting parts of the release, get it all in easily digestible and discipline-based chunks. Also, explore how the new feature helps businesses minimize disruption across verticals. Top Updates of Salesforce Spring’ 25 for Salesforce Consultants Here is what Salesforce consultants should be aware of while optimizing Salesforce for their clients. The enabling of these features takes the game of Salesforce to a new height. Salesforce Platform Login License for Improved Usage Monitoring Leveraging enhanced tracking capabilities on the System Overview Page, you can easily monitor Salesforce Platform Login License compliance. Thus, enabling administrators to find users who go beyond their custom object allocation limits. What’s New: Get a detailed overview of usage data via CSV download. Find usernames and associated custom object creation details. Monitor platform login users who exceed custom object limits. How to Run? Navigate towards the System Overview. Try to find “Salesforce Platform Login Users Over Custom Object Limit.” Tap the adjacent number to download the usage report. With this tool, you can easily maintain license compliance, at the same time, ensure transparent visibility into custom object usage across all departments. Welcome Email Customization for Enhanced Branding Control Easy creation of personalized internal user welcome emails with custom onboarding information and brand-specific elements to ensure tailored first-contact communications. Benefits of Enabling It Verification compliance Consistent branding Streamlined onboarding Enhanced user experience Customization Options Custom messaging Verification Integration Brand-aligned design Onboarding instructions Implementation Steps Craft classic email template. Insert (NewUserWelcomeEmailLink) field. Run Session Settings. Set and configure Welcome Email Template. This ensures proper user verification process, and at the same time, nurture brand identity. However, for that, you must include a verification link for email verification compliance as it is compulsory. Note: Get in touch with the Salesforce implementation companies to implement this feature. Setting up of Enhancement for Personalized Recommendations Upon configuring this feature, you will get customized recommendations under “Suggested for You,” tab based on your workflow preferences and organization’s product usage patterns. What’s All New Here? You will get setup suggestions based on: User workflow patterns Company-wide usage trends Installed products What are all the Interactive Features Inside? Copy function to use it in future for references. Dismiss option for individual suggestion. Action buttons for quick and instant implementation Preference Management Move to Setup > Adoption Assistance to access and customize suggestion. Thus, ensure relevant and actionable recommendations based on business specific needs and streamline Setup experience. Consider getting in touch with one of the best Salesforce consulting companies if you want to set up this feature without any loopholes. Email Sender Verification for Mandatory Security Update With the start of Spring’ 35, each user can visit My Email Settings. From there, they can verify their return email addresses to ensure email sending functionalities. On top of that, they support improved email security standards for more reliable and consistent message delivery. As the feature is not upgraded yet, here is how you can do it: Tap Trust Status > Search Instance > Maintenance Tab Here is what Salesforce offers under this feature: You can enable manual verification only through My Email Settings. Unauthorized email addresses can be blocked easily from sending emails. How to verify emails? Navigate My Email Settings. Choose Resend Verification Email (If it is there). From the email received, tap the verification link. Note: The address may be already verified if you don’t get the resend option. Action Required: It would be best if you allow all your users to complete email verification before Spring’ 25 to ensure prevention against blocked emails. Domain Configuration Update for Maps and Location Services This functionality is essential for streamlined Google Maps integration. So, any business that wants to integrate Google Map with Salesforce can go to Network allowlists. And add *.forceusercontent.com there, it is a domain essential for all organizations that use maps and location services. Here is what the domain supports: Visualforce map development Display of map on standard address fields. Autocomplete functionality Who needs configuration for this domain: Proxies Network allowlists Firewalls For uninterrupted access to mapping features, you can ensure proper domain configuration with the help of Salesforce consulting firms. Search Manager Update to Customize Profile-Specific Filter What if you get granular control over explicit search filters? Well, this is what is ensured by this filter. Leveraging this, you can enable precise customization based on user profiles and object types. Thus, ensuring to deliver personalized services. Here is what’s new inside it? Profile-specific filter configuration Object-specific filter customization With such options for customization, administrators can easily fine-tune search experiences for different customers. This in turn, helps them enhance search efficiency and relevance, which is directly proportionate to improved user satisfaction. Ensure to get Salesforce consulting services to get more info on this.   Custom Report Types for Improved Management Experience Custom report types deliver a direct response to IdeaExchange feedback in terms of flexible customization, enhanced navigation, and expanded field capacity. Here is all you get updated within the feature: Easy to understand summary page layout Creation of personalized list Improved report type discovery Increased field capacity of up to 1,000 fields via lookup Streamlined object relationship management Newest Features of Layout Editor Comprehensive field information Advanced field search functionality Drag and drop option for intuitive field management Easy to customize display names Integrated lookup field access Setup Process Move to Setup. Then, click Reports and Dashboards Settings. You need to toggle on Enhanced Custom Report Type Setup Page. Just navigate Quick Find. Access Report Types from there. Batch Collection Management for Hassle-Free Asset Organization Within this feature, you can eliminate individual item addition, thus managing your collections more appropriately. Additionally, you can ensure multi-collection updates with different features that include: Multiple collection targeting Bulk asset selection Single-action batch processing How Can You Enable Collection? Move to Analytics tab or Analytics Studio Pick Browse or Favorites Select Multiple Items Tap Bulk Actions > Add to Collections Choose target collections. With this update, you can easily reduce collection management time, thus streamlining asset organization workflows. Quick Actions to Redirect to a Newly Created Record Expanded toast message functionality enables you to record access after you create it. Users can easily navigate towards it by selecting either custom toast notifications or default. Here is what new you can find inside the feature: Unified functionality across custom and default notifications. Availability of both mobile and desktop platforms. All toast messages as navigation links to newly created records. All these new features help simplify post-creation workflows, at the same time, providing greater flexibility in how users access their records. Salesforce Spring’ 25 Updated Functionalities for Agentforce Sales Coach: AI-Driven Salesforce Performance Enhancement With the new Agentforce Sales coach, you can easily analyze sales conversations. Thus, ensuring targeted feedback using the CRM data insights. Moreover, the tool empowers sales teams with data-driven and scalable coaching, enhancing deal progression and conversation handling. Key Features Included within this Interactive role-play sessions CRM integrated coaching recommendations Personalized performance feedback AI-Powered pitch analysis Stage Specific Functionality Qualification/Needs Analysis: Detailed Feedback Transcript Analysis Sales Pitch Practice Proposal/Negotiation Stages: Performance Evaluation AI-driven customer role-play Improvement recommendations New Agent Topics Sales Coach Agent for Proposal/Pricing Quote Role-Play Sales Coach Agent for Opportunity Coaching New Template for Sales Pitch Feedback Sales Coach Agent for Negotiation/Review Role-Play Agentforce Service for Real-Time Conversation Monitoring Update Enable supervisor oversight of AI-customer interactions with new live monitoring capabilities in Omni Supervisor. Thus, ensure improved service quality through intervention options and real-time supervision. Key Features Flag raising system Real-time supervision Live session monitoring Transfer capabilities Implementation Steps Configure AI agents by enabling raise flag action and adding supervision settings. Set up Omni Supervisor by tapping on AI agents tab and configuring monitoring access. Supervisor Tools Flag management Agent reassignment Quality Monitoring Live conversation viewing Monitoring Process Open the AI Agents tab. Tap Monitor for active conversations. Review or evaluate Interactions Transfer to reps when it requires. With such new amendments, businesses can ensure quality control and seamless escalation path for AI-customer interactions. Agentforce Service for Context-Aware Search Integration This feature consists of real-time search context integration using which you can optimize user support. Thus, ensuring intelligent solution suggestions based on user behaviors. Key Functionalities Knowledge base integration Contextual responses Real-time query processing Automatic suggestions Key Benefits Improved support experience Real-time context awareness Automated answer generation Faster query resolution Implementation Steps Go to Experience Workspaces Access AI experience Toggle on Share search queries Activate context sharing Upon conducting this implementation, you can ensure intelligent and context-driven interactions, thus ensuring more efficient support. Agentforce SDR for AI-Powered Sales Development Automation Agentforce SDR is an AI agent that automates top-of-funnel activities. Using it, you can transform your lead qualification process, thus enabling the sales team to focus on improved interaction. Core Functionalities Customized email communication Product-related responses Meeting coordination Automated lead engagement 24/7 operation Intelligent follow-up management Required Components Einstein Activity Capture: Calendar/email synchronization Automated Actions: Cadence management Sales Engagement: Product outreach management Data Cloud: Compliance and Analytics Einstein Generative AI: Content generation Salesforce Inbox: Email Integration Einstein Copilot: AI action orchestration Key Features Automated follow-up sequence Activity tracking in lead timeline Integration of calendar for meeting scheduling Customized initial outreach Knowledge based response generation Procedure to Implement Navigate Agentforce SDR Enable it and complete the setup. Conduct feature configuration. Now, you need to create agent user record. Optimize Agent Builders parameters too. Also, define lead assignment rules. With this feature, you can streamline lead qualification processes and maintain personalized engagement through AI-driven automation. To Conclude! With these new updates, new opportunities will drive your business growth. So, start exploring these features today with the help of the best Salesforce consultant and drive meaningful outcomes like never before. For detailed implementation guide, contact the experts out there and optimize new features for business growth.

This process of linking your phone system with your computer systems is referred to as computer telephony integration or CTI. And when businesses connect Salesforce with their phone systems, it is known as CTI for Salesforce. Through computer telephony integration (CTI), sales teams can use their computer to carry out all phone functions, including answering calls, putting callers on hold or routing them, and more. To make sure that calls are redirected to the right agent at the right moment, CTI for Salesforce can also offer sophisticated call routing and queuing capabilities. Wait times can be shortened and customer satisfaction enhanced as a result. Furthermore, calling from Salesforce makes it possible for call actions and notes to be automatically recorded in Salesforce, ensuring accurate contact monitoring and documentation. Businesses can boost revenue by leveraging the capabilities of Salesforce CTI to enhance customer interaction, sales workflows, and productivity. With Girik CTI, you can centralize all your data management activities by linking Salesforce to all of your favorite apps. When customer data is centralized, the customer journey is transparent, and all business flows are seamlessly connected. Benefits of using CTI for Salesforce You know the caller Salesforce Computer Telephony Integration gives sales representatives direct access to Salesforce's call history and customer data. This enables them to offer personalized support to customers. For example, if a customer calls in, sales reps can instantly access their past interactions and buying history. This enables them to tailor their conversation and provide an enhanced customer experience. Customers don’t need to wait any longer Salesforce CTI gives you access to advanced call routing and queuing capabilities thereby ensuring that calls are routed to the appropriate agent at the right time. This improves customer satisfaction and reduces wait times. For example, when a customer calls with a specific question about a product, the conversation can be sent to a sales rep who specializes in that product, ensuring the highest quality of service for the customer. You have access to call records and scripts With CTI integration, call actions and notes can be logged into Sales or Service Cloud in real time, providing accurate and comprehensive call tracking. This makes it possible for companies to examine call data in order to identify patterns, improve customer service, and streamline sales workflows. For example, a company can look at call data to identify areas for improvement and provide specific training if it notices that one of its sales reps is struggling to close deals. Enhanced customer service CTI for Salesforce simplifies customer service with caller recognition, intelligent call routing, and one-click dialing. Along with showing caller details and history, it also provides access to relevant data and learning tools for assessing employee performance. For example, CTI for Salesforce allows a customer support representative to retrieve call history and customer data as soon as a call comes in, allowing them to provide tailored assistance and address issues more effectively. Teams are empowered to make data-driven decisions. Businesses can access valuable insights into their customer engagements and sales operations by leveraging analytics and reporting from CTI technologies. For example, a company can use CTI integration to track the number of calls generated by each marketing campaign and analyze the resulting sales data to assess the campaign's efficacy. How can businesses integrate CTI with Salesforce? Salesforce Feature: Service Cloud Voice This is a natively integrated CTI solution within Service Cloud and offers managers and supervisors omnichannel visibility, streamlined customer support, and AI-powered analytics for an enhanced phone-based service experience. Voice integrates Salesforce with intelligent telephony to provide a seamless agent experience. Agents can effortlessly engage with customers using an intuitive softphone that utilizes Amazon Connect's features, such as real-time call transcription. Alternatively, you can integrate your own telephony provider into your call center and combine your existing changes with Voice's simplified agent and supervisor experience. You can also integrate voice calls with your digital channels enabling agents to help customers on their preferred channel when they need it. Salesforce Open CTI Your Salesforce Call Center can integrate third-party CTI systems by leveraging Open CTI, a JavaScript API created by Salesforce. Without having to install CTI adapters on their computers, users can make calls straight from a softphone in Salesforce. In order to incorporate CTI capability in Salesforce, Open CTI leverages browsers as clients. Other third-party apps can easily interface with Salesforce using this framework while staying within the API limit. CTI for Salesforce serves as a critical bridge between contemporary phone systems and computer systems. It is a very useful tool that facilitates cross-device calls for support and sales teams. How Salesforce CTI Integration Improves Customer Experiences and Agent Productivity In an ideal scenario, it should be possible for both agents and customers to use your CRM tool and phone system together. Improving customer satisfaction and customer support reps' productivity should continue to be the major priorities. How this integration will assist in achieving both, however, is the question. Let's find out. Leverage Salesforce's Telephony Features Your sales and support teams will be able to fully utilize AI-powered features and tools by integrating Salesforce CRM with your phone system. They will be able to improve their productivity and provide better service by using these technologies to improve their operations. With this integration, your sales and services teams will have access to all the information regarding interaction history in Salesforce. This includes call records, notes, analytics, omnichannel communication logs, and dashboards. For service reps, CTI integration is akin to turning their Salesforce instance into a top-notch tool for improving the customer experience. Agents can manage all activities without ever leaving their organization thanks to its ability to collect insights and monitor and oversee their interactions with customers. Automate Manual, Tedious Tasks On most occasions, customer support agents manage all complex tasks on their own. Their productivity suffers greatly as a result of this. Here's the good news. Salesforce integration with your phone systems eliminates most of that headache by automating such processes. Agents can focus on other crucial areas, such as upselling and cross-selling opportunities, by automating mundane tasks such as taking notes, case escalation, and data entry. Agents can simply focus their time and energy on other strategic tasks that could lead to increased sales and the accomplishment of business goals by leveraging this integration, which provides an efficient way to automate time-consuming, repetitive tasks. Utilize the Dashboard to Monitor Agent Performance Your customer service reps would be interacting with customers for hours each day. However, how would you accurately evaluate their performance and the outcomes they are producing? Salesforce dashboards can be very helpful in this situation. Dashboards allow for the evaluation and tracking of key performance indicators (KPIs). This includes wait times, customer satisfaction scores, and first-call resolution rates. Every manager would need to know how the team is doing all the time, and the dashboard would provide that information. Managers and supervisors can access the dashboard to perform all tasks, including monitoring and real-time support. If you want to track agent performance at a more detailed level, you can also opt for a custom Salesforce CTI integration using an app like GirikCTI. It will be simpler to track everything from a single console. The findings will also assist supervisors in developing tailored training plans for agents by identifying areas in which they require additional attention. Personalize Customer Engagement Customers like to be pampered, and for good reason. They ought to be at the heart of every business, after all. This means that you must interact with them in a way that makes them feel as though you genuinely care about and understand them. You can accomplish that by tailoring your interactions with them. Service reps can easily get insights about their customers by managing and tracking their details in a single, unified view thanks to Salesforce CTI integration. By doing this, they will be able to better understand their customer and interact with them in ways that resonate with them. Customers' preferred products and services, past tickets, engagement history across channels and devices, and more can all be tracked by agents with this integration. They will be able to offer tailored recommendations and enhance their interactions by leveraging these insights. Girik CTI – The #1 AI-Powered CTI App for Salesforce GirikCTI for Salesforce offers robust contact center functionality, tailored interactions across channels, and a seamless integration with Salesforce. Girik CTI can help businesses manage and analyze sales and support data, boost productivity, improve collaboration, enhance the customer experience, and interact with other Salesforce capabilities. Real-time analytics. GirikCTI's real-time dashboards, which provide comprehensive summaries of call center KPIs and statistics, integrate seamlessly with Salesforce. This data can be used to identify troublesome areas and enhance sales processes. Omni-channel customer support. GirikCTI enables sales teams to interact with customers better by offering a connected experience across multiple channels, such as web chat, email, social media, apps, and voice. AI-powered automation. Sales operations are streamlined by Girik CTI's intelligent virtual agent features, which reduce manual labor and enhance customer service. Improved collaboration. GirikCTI helps to ensure that customer issues are handled promptly and effectively by giving representatives the opportunity to route calls and share notes with other team members as and when required. Scalability. GirikCTI's solution is ideal for growing businesses or those with fluctuating call volumes because it can be scaled up or down on demand as per a business's changing needs. Automation. By combining the solution with additional automation tools, such as chatbots and voice assistants, businesses can boost efficiency and automate several customer support workflows. Summary CTI is a potent tool that can help businesses streamline their sales and customer support operations while providing customers with a more personalized experience. Integrating CTI with Salesforce allows sales and service representatives to access customer data in real-time, and automate call logging, tracking, and routing. In today's competitive business landscape, using the right CTI can be a game changer when it comes to driving revenue growth and improving customer satisfaction. Set up a demo today with one of our Salesforce Consultants to learn more about GirikCTI.

Missing a crucial message can be costly, especially for businesses that prefer timely communication to foster customer trust. However, with sales reps often juggling multiple tasks, being present 24/7 to respond to queries isn’t always suitable. That’s where AI empowered Salesforce SMS app comes in. Seamlessly integrated within the Salesforce environment, the app provides real-time access to customer data, i.e., their purchase history and preferences. This allows for personalized and efficient communication. Moreover, its automated responses streamline interactions, thus empowering businesses of all sizes to ensure exceptional customer service. Explore the Top Features of Salesforce SMS App- GirikSMS- What makes GirikSMS unique and what features this Salesforce SMS consists of, let’s find all answers here: Sentiment Analysis Understanding customer moods at a glance is what Salesforce SMS app can do for businesses. All thanks to the Sentiment Analysis that turns every message into opportunity. Upon understanding the emotional tone behind customer messages, the app analyzes the sentiment—positive, negative, or neutral. Therein, it enables sales reps to deliver more appropriate and personalized responses. For instance, if a customer expresses frustration, the app triggers a more empathetic response. However, positive sentiments can bring opportunities for upselling. If you want to incorporate sentiment analysis to respond accurately to customers’ emotional state, consider implementing Salesforce. 24/7 Real-time Support Salesforce texting app, GirikSMS provides 24/7 real time support, which is vital in immediate, efficient, and consistent communication. Regardless of time and location, the app ensures uninterrupted responses without needing human agents to be available at all times. Besides, it ensures that customers can receive timely responses whether it’s late at night or over the weekend. As businesses continuously provide support to customers seeking post-purchase assistance, product information, troubleshooting, etc., they foster stronger relationships smoothly. Thus, reducing wait times, enhancing customer satisfaction, and contributing to improved customer loyalty. Seamless Integration What else makes Salesforce SMS app unique is its ability to integrate across your entire tech ecosystem. No matter which device you want to integrate GirikSMS with, the app creates a unified, customer-first, and streamlined experience. Moreover, it ensures that all tools and systems work together, without any friction and manual effort. Another best thing about integrating Salesforce with CRM is it provides real-time customer data. For instance, the app pulls up relevant preferences, past interactions, purchase history, etc., to generate responses instantly. Thus, it creates a unified communication experience for both businesses and customers. Additionally, with all data and interactions in one system, businesses can use analytics to fine-tune strategies and spot trends. Group Messaging An AI-powered SMS app leverages integration capabilities and intelligent automation to ensure group messaging across multiple recipients. It enables sales reps to maintain a personal touch in group communication by inserting customer-specific data. Additionally, the feature ensures that the messages are sent to the right audience with audience segmentation based on locations, purchase history, and behaviors. Salesforce texting app, GirikSMS, also analyzes the best time to reach specific groups based on past behaviors and interactions. This way, it schedules group messages to be sent at the optimal time. Thus, increasing the chances of a consistent and timely response. Text-to-Voice Salesforce Messaging App also features text-to-speech conversion that ensures the conversion of written text messages into clear voice messages. The feature involves customized voice settings too, letting you adjust it based on its gender or accent. Besides, the advanced AI’s capability helps you send text-to-voice messages in different languages to a diverse customer base. Some apps go beyond simple voice delivery, allowing customers to interact with the system using spoken language. If you want to leverage this feature to streamline your overall customer experience, consider meeting with the experts of Girikon. Clone Automation Clone automation refers to the ability of duplicating an existing automation and making a copy of it. Some examples of it could be successful campaigns, communications, or responses across different segments that are created without any manual step. Upon creating and optimizing a workflow, you can clone it for different audiences. Thus, saving time and ensuring consistency in messaging. As businesses grow and require more outreach for varying customer segments, clone messaging scales their efforts quickly. Moreover, it ensures that the same message is consistently followed across different platforms for the specific medium. Overall, clone automation makes processes more consistent, scalable, and efficient. Thus, letting businesses of all sizes get timely and relevant communications. Perks of Using Salesforce SMS and Texting App Enhanced Customer Engagement SMS, with the highest open rates, ensures that each message reaches customers directly and is seen immediately. This immediacy helps businesses maintain a strong connection with customers for everything—whether it’s about promotions, service reminders, and time-sensitive updates. Moreover, it lets businesses make each text feel more engaging, tailored, and relevant. Automated Messaging With automated SMS responses for common inquiries, promotions, reminders, alerts, etc., AI-enabled messaging ensures streamlined communication around the clock or during the moment when the team is unavailable and indulges in complicated tasks. Personalized Customer Interactions Upon leveraging Salesforce’s rich customer data purchase history, demographics, preferences, etc., sales reps can send personalized responses that resonate with each customer. Thus, enhancing customer experience, fostering loyalty, and increasing the likelihood of repeat business. Cost-Effective Communications SMS is an effective and affordable way to reach customers in comparison to other communication channels like phone calls and emails. That’s why businesses prefer messaging the most and engage in high-volume outreach without breaking the bank. Group Messaging & Bulk SMS No need to send the same message to individual recipient, as, with GirikSMS, you can enable bulk SMS, making mass communication faster and more efficient. Also, you can send important updates, share promotional offers, and shoot event reminders in bulk to reach a large audience with just a few clicks. GirikSMS—Your Shot to Enhanced Customer Interaction Having the right SMS app is essential for businesses to upscale their customer interaction and engagement. However, with so many messaging apps on the market, choosing the right one depends on its key features and functionalities. So, as you have explored what GirikSMS’s capabilities are, why not take the next step and book a free demo? Schedule an appointment with the experts at Girikon and discover how GirikSMS can elevate your customer interaction today.