With Shield, Salesforce looks to strengthen its promise of taking its Trust Services to the next level. Now, even industries with regulatory and compliance requirements such as Financial Services, Healthcare, and Public Sector can leverage the speed and innovation of cloud computing with the assurance of highest level of data protection, availability, and performance.
The needs of specific industries can vary depending on the criticality of the data that they manage and use. While some may need to track sensitive customer being exported others might need to encrypt them or maintain an audit trail of data to safeguard data integrity. The understandably high pressure of balancing the shift to cloud platforms with meeting compliance needs has deterred several organizations from making the shift thereby being bereft from the benefits that it promises to bring along!
Salesforce Shield is a premium set of integrated services built natively in the Salesforce1 Platform. With it, comes the capability to track the way in which one’s sensitive data is being used & handled. It certainly is a strong empowering tool for customers with complex governance and compliance needs to be able to track data going back up to ten years along with sensitive data encryption if they so desire.
Salesforce Shield includes the following core services:
Event Monitoring: This feature gives customers the transparent visibility into which users are accessing what kind of data along which the actions that they are taking on it.
Field Audit Trial: Salesforce customers now have the ability to go back & check their data state up to 10 years. It provides Audit trial data for up to 60 fields per object.
Platform Encryption: All sensitive data can now be easily encrypted at rest (at the metadata layer) without hampering any business functionality.
Transaction Security: Users can add various processes to Event Monitoring using the transaction security feature. Specific events can be configured with Salesforce to trigger actions as required. For example: When any User tries to access the Salesforce from any unsupported browser it will not provide access.
The Shield Platform works through the combination of the tenant key (available with the customer) and a master secret controlled by Salesforce to generate the org-specific data encryption key. This key is used to encrypt sensitive data stored in standard and custom fields, files, and attachments. The derived keys are never persisted to disc, ensuring maximum security for encryption keys.
Setup Salesforce Shield
Setup -> Security Controls -> Platform Encryption
Create Tenant Secret
Enable encryption for files, fields, and attachments
Assign permission to generate, rotate, and archive your org’s keys
If user has the permission to “View Encrypted data”, then the data gets decrypted before presenting it for user
Fields with the following field types: Text, Long Text Area, Phone, Email and URL in standard or custom objects can be encrypted
Omni Channel
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November 17, 2016
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Nirupama Shree
As the customers in today’s world want their work or cases to be resolved accurately no matter through which channel they will be contacting your company.
Omni Channel is a flexible feature provided by Salesforce which needs customization. We can achieve its functionality without writing a code.
Through Omni channel it would be very easy to prioritize the work items which are coming from the Standard as well as Custom objects say Leads, Contacts, Opportunities etc. or it can also analyze the work items coming from Phone, Emails.
Then the Work items can be assigned to the Queues.
Each Queue then can be assigned to a single or multiple channels. According to the Roles assigned an Agent would then be able to receive the work items whenever they want.
Through Omni Channel, Agents don’t have to work for the channel they are working on. Omni channel will look for the work items which are coming next.
Queue in Salesforce in like a bucket which consists of all the incoming things from Leads, Cases etc. And then using Assignment Rules we can assign these Cases to their respective agents but this is a manual process.
Now, through Omni Channel these work items could be assigned automatically.
Omni Channel will look into the Agents & the Queues and the Agents with the high Bandwidth will get the Work Item/Case assigned to them.
How to integrate Omni Channel with Salesforce
Enable the Omni Channel for the org.
Go to the “Omni Channel Settings”
Enable Omni Channel
Click on Save
Go to the Service Channels
Service Channel turns the Standard/ Custom objects to the Work Items. Then Omni channel will put these Work Items from the Queues & routes these towards the appropriate agents.
Mention the Service Channel Name.
Select the object on which you want to work.
Now select the Custom Console footer component. This will include the VF Page or some Java Script.
Click on Save.
Go to the Routing Configuration
Routing Configuration is used to route the work items to the agents. As all the Work Items have relative importance so it helps in maintaining the size of items in Queues so that Agents can have the keen look on all the work items. It keeps the equality of the work being assigned to the Agents.
Click on New.
Give some Name to Routing Configuration.
Mention the Routing priority
Select the Routing Models : Least Active, Most Available Go through the following app for understanding these 2 Models in brief : https://resources.docs.salesforce.com/sfdc/pdf/service_presence_administrators.pdf
Mention the Units of Capacity or Percentage of capacity. This helps in defining the size of the work items in Queues.
Go to the Queues
Assign the Routing Configuration to the Queue.
Select the Objects from which the Work Items are coming from.
Now add the Queue Members to it.
Click on Save.
Go to Presence Statuses
Give the Status Name.
API name will come by default when you enter the Status name.
No choose the Status options.
Add the Service channels to assign to your Status.
Click on Save.
Example, Liveagent in Service Cloud Console can change their status to busy or logoff etc. simply by just drag & drop. Similarly, different Statuses can be made in Omni channel as well.
Now, go to the Presence Configuration
When a user enables the Omni Channel, it will automatically create the Presence Configuration.
It determines what Work Agents can take on & what all Omni channel they can access while assisting the customers.
Each agent can be assigned to only one Presence Configuration.
With this you can specify the work items for each individual depending on the amount of work an agent can take at a time.
Go to Service Cloud Console App
Click on Edit button.
Add the Omni Channel Component to it.
Click on Save.
Go to the Service Cloud Console.
There you will see the Omni Channel existing in it with all the Status with it.
If you need Best Salesforce Consulting Services for any Salesforce related work, then please feel free to reach out to sales@girikon.com
Salesforce Customization & Integration Services
We have certified Salesforce Administrators and Developers who help our customers to customize and build Salesforce.com Apps to meet their business requirements. Sometimes customer needs to integrate their existing ERP system with the Salesforce instance. We provide cost effective quality solution on their existing ERP system with their Salesforce instance Customization and Integration. With our experienced and certified Force.com team, save over 50% costs on Salesforce Customization and Integration services in USA & Offshore.
Girikon’s wide implementation and development on Force.com experience will help you get the most out of your Salesforce system
Our Approach
We help our customers to setup the new Salesforce instance or customize their existing environment according to their need. We also provide them the training to use the different tools of the Salesforce.com that helps them to run their business flow easily. We help our customer to create the complex business process using the Salesforce.com workflow, approval process and triggers.
Our Offerings
Salesforce Integration with other apps.
Data migrations from environment to another environment.
Data Cleaning.
Communities and Customer Portal setup and customization.
Upgrading Salesforce environment.
Third Party App integration with Salesforce.com like Desk.com integration, Mail Chimp integration etc.
Creating complex workflows and approval process.
Users and Profile Management.
Providing support for Sales and Service Cloud.
Why Choose Us
Quality with On Time Delivery: We maintain the highest quality standards and strict guidelines. Along with highest quality we strictly follow delivery timeline and it’s always done on time.
Experienced: Girikon today has over 150+ Technocrats working onsite and offshore for Fortune 1000 clients. We have delivered more than 200 Salesforce projects having over 1, 50,000 hours of Salesforce implementation, migration, customization and Force.com development experience.
Cost-Effective: Our business model is to provide cost effective onsite Consulting followed by a mixed offshore and onsite solution. This model helps us in keeping customers development costs low while providing world class and quality development support. With Girikon’s unique team combination model we deliver the same productivity level with a 50-70% cost reduction.
Flexible: As a flexible partner we give our clients the flexibility to choose service model from the day one of project and if needed can customize further at a future date. Our models include pure onsite, onsite/offshore, onshore/offshore and pure offshore teams.
You Own the IP: You will own the source code and Intellectual Property of the work we do for you under our Agreement.
Salesforce Cloud
Salesforce Development
Salesforce Sales and Service Cloud
Force.com Development
Salesforce Communities
Salesforce Integration Services
Salesforce Support
Salesforce Lightning
Salesforce Support
Your search for a reliable and cost-effective Salesforce support and maintenance services partner ends here! Girikon smoothens all implementation wrinkles with a service model that makes Salesforce experts available to clients for looking into their Salesforce administrative, integration and development issues with guarantee around minimal risk and outstanding services.
Ensure your implementation works smoothly with reliable support.
Choose an engagement model (onshore/offshore) that suits you best. We will fine-tune ourselves to the one you opt for.
Basic
Offshore – $45 /Hr
Onshore – $130 /Hr
For engagement up to 3 Months
Billing Monthly
Contact Us
Standard
Offshore – $35 /Hr
Onshore – $120 /Hr
For engagement above 3 Months
Billing Monthly
Contact Us
Premium
Offshore – $30 /Hr
Onshore – $100 /Hr
For engagement above 6 Months
Billing Monthly
Contact Us
Configuration and Data Migration
BASIC
STANDARD
PREMIUM
User Management
Security Management (Organization Wide Default, Profiles, Roles, Field Level Security, Sharing Rules, Public Groups)
Object Level Configurations (Object, Tab, Views, Fields, Page Layouts, Record Types, Custom Links, Buttons)
Salesforce Built-in Automations (Validation Rules, Workflow Rules, Formula Fields, Approval, Email Templates)
Data Management (Sandbox Refresh, Data Migration & Updation, Translation Workbench)
Reports, Dashboards
Other Configurations Items
Customization and Integration
BASIC
STANDARD
PREMIUM
Troubleshooting in Apex, VF Pages, Triggers
Outlook Connect, Lotus Notes Connect, Excel Connect
Community Portal, Sites
SF Mobile
Advanced Integration
BASIC
STANDARD
PREMIUM
Computer Telephony Integration
Salesforce to Salesforce
API & Webservices
Single Sign-on
Any Time Support
BASIC
STANDARD
PREMIUM
24*7 Telephone Support
Our Salesforce support & management services include:
Salesforce Monitoring
We let you focus on your key business areas while we take over the Salesforce implementation monitoring activities. We constantly strive to implement best practises, identify improvement areas and devise related action plans.
Salesforce Maintenance
We provide user management, standard/custom object maintenance, data management, security management and package maintenance related support services.
Salesforce Custom Development
Girikon’s onshore / offshore Salesforce team members are differentiated by their unique combination of deep Apex and Visualforce development skills along with seasoned business analysis experience. We know when to innovate and when not to try to reinvent the wheel i.e. when to custom develop to realize the full potential of Salesforce and how best to use Salesforce’s established features. We have several man-years of experience in developing custom features for standard Salesforce applications.Learn more…
Salesforce Help Desk
High End-user adoption rate is a success metric for CRM implementations. Girikon’s onshore / offshore Salesforce support team offers comprehensive training and help desk services to ensure widespread adoption.Learn more…
Why Choose Us
Quality with On Time Delivery: Being an ISO 9001:2008 certified company, we are committed to strive for continuous improvement and superior performance in all aspects of our business. We take pride in delivering on-time, every time while maintaining the highest quality standards.
Experienced: Girikon has over 300+ Techno-wizards and consultants working onsite / onshore and offshore for Fortune 1000 companies. We have delivered more than 200 Salesforce projects giving us an experience of over 1, 50,000 hours in Salesforce support, implementation, consulting, integration, migration, customization and Force.com development.
Blended Onshore/Offshore Model: Our business model revolves around ensuring cost effective onsite consulting followed by a mixed onshore-offshore based solution delivery. By switching between permutations & combinations of the team configuration as per requirement, we maintain the highest quality levels with significant cost reduction in comparison to other companies in the domain.
Complete Onshore Model: If project demands, we can put complete onshore team to ensure success of the project.
Flexible: As a flexible Salesforce partner, we give our clients the flexibility to choose a suitable service model from day one of project initiation and remain open to customization at a future date. All our clients get undivided attention; just great service and no attached overheads of larger companies.
You Own the IP: You will own the source code and Intellectual Property of the work we do for you under our agreement.
Salesforce Development Services
Girikon are Salesforce Experts and an excellent choice to be your Salesforce Development Partner. Girikon, a Software Development Company will meet your requirements with a variety of services such as Salesforce Implementation, Support and Salesforce Development Services including customization and Integration. Our experienced and Certified Salesforce Developers, Administrators and Architects are available onshore and offshore, we ensure the Offshore Salesforce Development for your implementation is made simple, less time-consuming and comparatively Cost-Effective for all our customers.
Girikon’s delivery models provide the flexibility to establish a balanced onshore/offshore model and agile development processes. Our Salesforce Development Company provides the assurance of a high accelerated delivery timelines driving huge reductions in Time-to-Market and costs.
Our Salesforce Implementation services include:
Salesforce Consulting Partner
We listen, we explore and get a clear understanding of your Salesforce Products and the vision you have for your targeted user base and volumes, the use case scenarios and related budgetary constraints. Our experienced Salesforce Consultants will recommend a Salesforce adoption strategy and a licence package which suits your users, product and budget.
Develop a Strategy and Execute with Girikon
Girikon’s collaborative approach assists with the development of a pragmatic roadmap Salesforce Adoption. A clearly defined Strategy, Roadmap and Change Management methodology will ultimately bring you success and helps you to engage with your customers, employees and transform the way you do business. Our method assists you to re-define, re-invent and fine-tune your business processes to meet your goals.
Girikon will not be matched in the depth and breadth of Salesforce Consulting Expertise and proven experience in implementing solutions across industries. Our Salesforce Development Services translates your requirements into real business outcomes and real solutions which extend the boundaries of possibly, drives innovation and positive bottom line results.
License Salesforce Consulting
Try our Salesforce Consulting – Licence services. Our clients benefit from the experience gained from our Salesforce Consultants and their Licencing knowledge. With so many Salesforce licences on offer it sometimes is confusing to work through what is the suitability of the product and the most cost-effective licence type for your business. Additionally, license costs can be very costly when there are plans for larger more complex requirements deployments.
Our Salesforce Consultants frequently advise clients how to choose a custom-fit licencing combination to meet requirements including suitability of functionality and budget limitations.
Sales & Service Cloud Implementation
At Girikon we believe a great sales strategy is what makes our customer’s conversion of opportunities to sales while effective service strategies help our customers retain customers.
Salesforce Sales Cloud can make all the difference in engaging and selling to both prospects and existing customers while Salesforce Service Cloud can enhance your external and internal service capabilities to improve productivity with reduced costs.
Our certified Salesforce consultants will setup, configure and customize Salesforce Sales & Service Clouds to become the supporting pillars of your business. Business processes can then be automated and optimized through workflows, approval processes and email templates. Highly effective custom reports and dashboards will be created for holistic insight into your business.
Salesforce Development & customization
Girikon’s
offshore Salesforce Development Services
team members differentiate themselves by their unique combination of Apex and Visualforce development skills along with experience across industries. We never miss an opportunity to innovate. It is a constant striving to be on the lookout for and recommend ways to automate, streamline, and even simplify complex business processes. As a Salesforce Development Partner our goal is to realize the full potential of Salesforce and how best to use its established features.
With many years of experience developing custom features our onshore/offshore Salesforce development team have the right skills, experience and attitude to enhance standard Salesforce applications and deliver custom business solutions that are secure, fast to market, at a competitive costs and meet all requirements.
Salesforce Communities
Salesforce Communities offer branded spaces for your employees, customers, and partners to connect, share information and collaborate. Multiple Salesforce Communities can be created and customized to meet business needs with seamless transition.
Girikon provides a comprehensive set of Salesforce Development Services enable our customers to design, deploy, enhance and support online social Salesforce Communities. The advantages of this are:
Driving more sales by connecting employees with distributors, resellers, and suppliers;
Delivering world-class services by providing customers a knowledge base and somewhere to get answers to queries;
Manage social listening, content, engagement and workflow; all in one place
Salesforce Integration
Girikon’s offshore Salesforce team can help enterprises integrate their Salesforce solution to other cloud/on-premise applications using both cloud APIs and/or middleware. Girikon conducts a thorough Discovery Phase and assessment, one of Girikon’s Salesforce Architects designs the customised integration and Girikon’s team then implements by the following steps:
Design and development of cloud API and/or middleware-based integrations
Develops and deploys the integrations
Integration Quality tests
Monitoring and managing the integrations
Enhance integrations as required
Salesforce Support & Management Salesforce Data
Girikon’s Offshore Salesforce Development centre is experienced and well-equipped to undertake even the most complex Salesforce Support engagement.
Girikon’s Salesforce Data Management services includes data extraction, cleansing, de-duplication, standardization, validation and re-import into Salesforce. Girikon’s team have many years’ experience with high profile customers, taking stewardship of the data management and delivering a quality result.
Salesforce Mobile App Development
Girikon’s Salesforce Apps are second to none and listing on the Salesforce APP exchange. Girikon can assist in opening the doors of limitless business possibilities. Girikon experienced Salesforce App Consultants can combine the Salesforce.com powerful platform with a mobile technology presence.
Girikon will empower you with a seamless, scalable, and secure mobile ecosystem for your business sponsors, field executives, distributed employees, and partners.
Why choose us as your Salesforce Development Partner
Quality with On Time Delivery: Girikon is an ISO 9001 certified company, we are committed to a quality delivery outcome and strive for continuous improvement and providing superior services across our entire business.
We take pride in delivering on-time, every time while maintaining the highest quality standards.
Experienced: Girikon’s team comprises of 300+ dynamic, seasoned and qualified professionals who have a vast experience in Information Technology, experience with leading Technology Platforms and vast industry experience. We boast greater than 70 individual Salesforce Consultant Certifications, are proud of our Strong Customer Testimonials and have delivered over 400 quality projects on time and on budget.
Girikon’s Salesforce Developers work onsite/onshore and/or offshore. Our customers and services are many and varied, from Fortune 500 companies implementing large E-Business programs to small-medium enterprises implementing sophisticated solutions to gain a competitive advantage.
Girikon’s Salesforce Development Services experience of over 150,000 days in Salesforce Support, implementation, consulting, integration, migration, customization and Force.com development.
Blended Onshore/Offshore Model: Girikon’s business model is designed to ensure a cost-effective quality outcome. Our onsite Salesforce Consulting Services are backed up by our Offshore Salesforce Development Team ensuring a quality solution and on time delivery. By switching between these two combinations of onshore and offshore teams Girikon ensures flexibility while meeting the customer’s requirements.
We always maintain the highest level of quality with a significant cost reduction in comparison to our competitors using this model. 100% Onshore Salesforce Consultants can also be rewarding for our clients and therefore an option and ensure a successful project outcome.
Flexible: Girikon prides itself on the flexibility we provide to our clients once we become your trusted Salesforce Development Partner. You choose a models which is suitable to your needs. Salesforce Consulting Service model can last until the end of the engagement or can be customised at a future date. All our clients get all our attention, a great service with no overheads like our competitors.
Intellectual Property: You own the source code developed and Intellectual Property Rights of the development work we do for you under our agreement.
Mobile application development is a set of processes and procedures involved in writing application software for small, handheld or wireless computing devices such as smart phones, PDAs, EDAs or tablets.
In Mobile App development process, Mobile User Interface (UI) Design is also an essential part considering constraints & contexts, screen, input and mobility as outlines for design.
One critical difference between Mobile application development and traditional software development, is that mobile applications (apps) are often written specifically to take advantage of the unique features a particular mobile device offers. So, the development should be centric on optimum performance for a given device, even when application is interacting with external applications.
In such a scenario (interaction with external world) REST API is the best option. REST stands for Representational State Transfer & it is a simple stateless architecture and a communication approach that generally runs over HTTP.
REST is preferred over SOAP (Simple Object Access Protocol) for development of web services as the latter is quite heavyweight and consumes comparatively greater bandwidth. Owing to its decoupled architecture and lighter weight communications, REST usage is very prevalent in mobile applications. It is a better fit for use over the Internet and easily binds with cloud-based APIs like those of Amazon, Microsoft, and Google.
Here is an example to ” Create REST API client Async in android ”
1. This is AsyncTask which will run in background with affecting the UI.
import java.io.BufferedInputStream;
import java.io.BufferedReader;
import java.io.IOException;
import java.io.InputStream;
import java.io.InputStreamReader;
import java.net.HttpURLConnection;
import java.net.URL;
import android.os.AsyncTask;
public class CallRestApi extends AsyncTask
{
public AsyncResponse delegate=null;
public CallRestApi(AsyncResponse asyncResponse) {
delegate = asyncResponse;//Assigning call back interfacethrough constructor
}
@Override
protected void onPreExecute() {
// if you want, start progress dialog here
}
@Override
protected String doInBackground(String… params)
{
String urlString = params[0];
String resultToDisplay = “”;
InputStream in = null;
try
{
URL url = new URL(urlString);
HttpURLConnection urlConnection = (HttpURLConnection) url
.openConnection();
in = new BufferedInputStream(urlConnection.getInputStream());
resultToDisplay = convertStreamToString(in);
in.close();
} catch (Exception e)
{
System.out.println(e.getMessage());
return e.getMessage();
}
return resultToDisplay;
}
@Override
protected void onPostExecute(String result) {
// if you started progress dialog dismiss it here
delegate.processFinish(result);
}
private static String convertStreamToString(InputStream is)
{
BufferedReader reader = new BufferedReader(new InputStreamReader(is));
StringBuilder sb = new StringBuilder();
String line = null;
try
{
while ((line = reader.readLine()) != null)
{
sb.append(line + “\n”);
}
}
catch (IOException e)
{
e.printStackTrace();
}
finally
{
try
{
is.close();
}
catch (IOException e)
{
e.printStackTrace();
}
}
return sb.toString();
}
}
2. Create Interface for getting result.
This is for getting AsyncResponse in the activity class
public interface AsyncResponse {
void processFinish(Object output);
}
3. Call REST API client from activity class
private void functionName(String newUrl)
{
CallRestApi client = new CallRestApi(new AsyncResponse()
{
@Override
public void processFinish(Object output) {
String responseResult = ((String) output);
});
}
try
{
client.execute(new String[] { newUrl });
}
catch (Exception e)
{
e.printStackTrace();
}
}
Enjoy 🙂
Avinash
That is all for this article, in case you need Salesforce Implementation Services for any Salesforce related work, then please feel free to reach out to sales@girikon.com