IDC Whitepaper
Salesforce.com is #1 in Fortune’s list of ‘100 best companies to work for’. New customers are signing contracts for Salesforce licenses every day, and this indicates the popularity of Salesforce CRM worldwide.
Salesforce CEO Benioff once said, “Salesforce reached $5 billion in annual revenue faster than any other enterprise software company and now it’s our goal to be the fastest to reach $10 billion.”
Currently, businesses are stepping forward to adopt the Salesforce technology with the intention of customer satisfaction as well as enhancing their current sales operations process. To implement a Salesforce solution, a company needs Salesforce geeks who helps them to achieve their business goal.
Currently, Salesforce Consultants and professionals are in huge demand due to Salesforce being adopted by small to large business organizations worldwide at rapid rate. The market has a demand for Salesforce Administrators and Salesforce Developers. To implement Salesforce as a CRM solution, there are various roles required to fulfill the business need such as Administrator, Developer, and Salesforce Architects.
A recent research by G2 Crowd found that:
Customers are crediting Salesforce when it comes to overall CRM functionality 85% higher than the industry average of 75%.
The Salesforce CRM has an 80% better scalability than any other CRM vendor outside the leader category in Gartner’s quadrant and 23% better scalability than vendors present in the leader’s category.
It is always believed that referred customers are always a bonus for any business. More than 80% Salesforce customer has recommended Salesforce as CRM solution to their peers.
85% of Salesforce users believe that Salesforce is headed in the right direction.
Do your dreams include succeeding in Salesforce?
Salesforce is aggressively acquiring companies (small to mid-size) across the world, that provides a competitive edge over other CRM players in current market. More than 2 million companies are using Salesforce as a CRM solution to boost their current sales process and successful customer support. Due to the high adoption rate of Salesforce demand for Salesforce professionals such as Administrators and Developers to manage the Customer’s Salesforce CRM has also increased. To achieve a business goal, Salesforce consultants assist businesses to fully exploit the full potential of Salesforce by having an in-depth knowledge and experience relating to a Salesforce implementation.
To have a career in Salesforce, Consultants need a focused effort in right direction and with level of passion and dedication. Salesforce is like an ocean and consultants do not know how far they can reach. If you are looking for a relatively high paying career, then Salesforce is the right path to proceed with the added ability for work opportunities in this field. The key is to completely understand the elements of your responsibilities and what is required for the job.
Now let’s understand the difference in terms of responsibilities and the earnings achieved by Administrator vs Developer:
Key activities for Salesforce Administrators:
The key areas that are being considered for Salesforce administrator are as follows:
User setup and permissions
Data accessibility
Account modifications
Moreover, Salesforce Administrators are also involved in some other activities such as page layout setup, data deduplication, picklist values configuration, workflow & rule configuration, reports & dashboard creation and many more.
Key roles for Salesforce Developers:
Salesforce developers create
Triggers
Visual force pages as well as custom functionality to support the business processes defined by organization.
Moreover, developers are responsible to establish interface with third party applications to Salesforce through custom APIs integration to accomplish the business need.
To create a Salesforce Solution, both administrators and developers are required, and it is totally depending upon the business requirement.
Salesforce administrators and Salesforce developers are like the two sides of a coin.
Girikon a Salesforce Consulting Partner based in the USA, Australia and India and has a team of Certified Salesforce Consultants including administrators and developers. The Salesforce Consulting Services team have proven expertise with over 400 projects delivered. For further information about Girikon contact us on +61 1300 332 888 or email sales@girikon.com and discuss your current business challenge. We guarantee we will have a solution for you.
In this competitive world Attracting desired customers can be more challenging in-comparison to the actual implementation of project execution. Every organization is spending more and more money and time on campaigns.
Here Google Ads is a powerful campaign tool for generating new leads and opportunities. In order to get new leads and opportunities first, we have to understand the area from where our prospects come. By connecting Google Ads to your CRM (Salesforce) you can understand which keywords and campaigns are helpful for creating new business opportunities.
Steps for preparing the environment
• Here we have to make some changes into our Salesforce environment and you need admin credentials for that also make sure that you have edit privileges for Organization, Lead Status, Opportunity Stage, Lead History, Lead, OpportunityFieldHistory, Opportunity fields and for creating new custom fields.
• Also make sure auto-tagging is enabled in your Ads accounts. if not then Goto —> Settings–>Account Settings—>Tracking menu—>click Edit in Auto-tagging section —>Select Destination URL Auto-tagging—>click Save Changes.
• In order to send lead information from your website into Salesforce lead object you should have access of salesforce’s web-to-lead feature and permission to edit your website code.
Following are essentials steps for connecting Salesforce to Google Ads:
Step.1 Salesforce Configuration:
• We have to create a new Custom filed in Opportunity object with field name as “GCLID” (Google Click ID) also make sure that “Set History Tracking” is enabled for the “Stage” field.
• Create a new filed in Lead object with same name
• At the end select “Map Lead Fields,” and map the Lead.GCLID to the Opportunity.GCLID field and save this.
Step.2 Salesforce Configuration:
• In this step we have to use following JavaScript code in the header section of any web page that have salesforce lead forms
function setCookie(name, value, days){
var date = new Date();
date.setTime(date.getTime() + (days*24*60*60*1000));
var expires = “; expires=” + date.toGMTString();
document.cookie = name + “=” + value + expires;
}
function getParam(p){
var match = RegExp(‘[?&]’ + p + ‘=([^&]*)’).exec(window.location.search);
return match && decodeURIComponent(match[1].replace(/\+/g, ‘ ‘));
}
var gclid = getParam(‘gclid’);
if(gclid){
var gclsrc = getParam(‘gclsrc’);
if(!gclsrc || gclsrc.indexOf(‘aw’) !== -1){
setCookie(‘gclid’, gclid, 90);
}
}
• Login to salesforce and go to web-to-lead section and follow the process to setup form also include GCLID lead field in the form.
Step 3: Configuring Your Google Ads Account
• Go to—> Google Ads Account Settings—>Linked Accounts—>Go to the Salesforce section—>select View Details—>Add account—>Continue—>Enter the Salesforce account information—>Set Up Conversions.
• In order to setup conversion select any boxes relating to relevant lead and opportunity that is the part of conversion.
• Go to Conversion column—>chose Leads and Opportunities—>Create a Conversion—>Done
• Go to —>Value,Count,Conversion Windows—>Configure this—>Create—->Pick Best Import schedule—>Save
• Now your salesforce is connected to Google Ads
Learn More About Salesforce Consulting Services
A lot of business users work on the Salesforce CRM. If you are a Salesforce admin then it is important to create a system which eases the process of adding leads, working on the opportunity, creating reports, etc. Small factors, proper display of primary fields which needs attention if taken care can lead to a smooth & glitch-free system.
With Shield, Salesforce looks to strengthen its promise of taking its Trust Services to the next level. Now, even industries with regulatory and compliance requirements such as Financial Services, Healthcare, and Public Sector can leverage the speed and innovation of cloud computing with the assurance of highest level of data protection, availability, and performance.
The needs of specific industries can vary depending on the criticality of the data that they manage and use. While some may need to track sensitive customer being exported others might need to encrypt them or maintain an audit trail of data to safeguard data integrity. The understandably high pressure of balancing the shift to cloud platforms with meeting compliance needs has deterred several organizations from making the shift thereby being bereft from the benefits that it promises to bring along!
Salesforce Shield is a premium set of integrated services built natively in the Salesforce1 Platform. With it, comes the capability to track the way in which one’s sensitive data is being used & handled. It certainly is a strong empowering tool for customers with complex governance and compliance needs to be able to track data going back up to ten years along with sensitive data encryption if they so desire.
Salesforce Shield includes the following core services:
Event Monitoring: This feature gives customers the transparent visibility into which users are accessing what kind of data along which the actions that they are taking on it.
Field Audit Trial: Salesforce customers now have the ability to go back & check their data state up to 10 years. It provides Audit trial data for up to 60 fields per object.
Platform Encryption: All sensitive data can now be easily encrypted at rest (at the metadata layer) without hampering any business functionality.
Transaction Security: Users can add various processes to Event Monitoring using the transaction security feature. Specific events can be configured with Salesforce to trigger actions as required. For example: When any User tries to access the Salesforce from any unsupported browser it will not provide access.
The Shield Platform works through the combination of the tenant key (available with the customer) and a master secret controlled by Salesforce to generate the org-specific data encryption key. This key is used to encrypt sensitive data stored in standard and custom fields, files, and attachments. The derived keys are never persisted to disc, ensuring maximum security for encryption keys.
Setup Salesforce Shield
Setup -> Security Controls -> Platform Encryption
Create Tenant Secret
Enable encryption for files, fields, and attachments
Assign permission to generate, rotate, and archive your org’s keys
If user has the permission to “View Encrypted data”, then the data gets decrypted before presenting it for user
Fields with the following field types: Text, Long Text Area, Phone, Email and URL in standard or custom objects can be encrypted
Salesforce Customization & Integration Services
We have certified Salesforce Administrators and Developers who help our customers to customize and build Salesforce.com Apps to meet their business requirements. Sometimes customer needs to integrate their existing ERP system with the Salesforce instance. We provide cost effective quality solution on their existing ERP system with their Salesforce instance Customization and Integration. With our experienced and certified Force.com team, save over 50% costs on Salesforce Customization and Integration services in USA & Offshore.
Girikon’s wide implementation and development on Force.com experience will help you get the most out of your Salesforce system
Our Approach
We help our customers to setup the new Salesforce instance or customize their existing environment according to their need. We also provide them the training to use the different tools of the Salesforce.com that helps them to run their business flow easily. We help our customer to create the complex business process using the Salesforce.com workflow, approval process and triggers.
Our Offerings
Salesforce Integration with other apps.
Data migrations from environment to another environment.
Data Cleaning.
Communities and Customer Portal setup and customization.
Upgrading Salesforce environment.
Third Party App integration with Salesforce.com like Desk.com integration, Mail Chimp integration etc.
Creating complex workflows and approval process.
Users and Profile Management.
Providing support for Sales and Service Cloud.
Why Choose Us
Quality with On Time Delivery: We maintain the highest quality standards and strict guidelines. Along with highest quality we strictly follow delivery timeline and it’s always done on time.
Experienced: Girikon today has over 150+ Technocrats working onsite and offshore for Fortune 1000 clients. We have delivered more than 200 Salesforce projects having over 1, 50,000 hours of Salesforce implementation, migration, customization and Force.com development experience.
Cost-Effective: Our business model is to provide cost effective onsite Consulting followed by a mixed offshore and onsite solution. This model helps us in keeping customers development costs low while providing world class and quality development support. With Girikon’s unique team combination model we deliver the same productivity level with a 50-70% cost reduction.
Flexible: As a flexible partner we give our clients the flexibility to choose service model from the day one of project and if needed can customize further at a future date. Our models include pure onsite, onsite/offshore, onshore/offshore and pure offshore teams.
You Own the IP: You will own the source code and Intellectual Property of the work we do for you under our Agreement.
Salesforce Cloud
Salesforce Development
Salesforce Sales and Service Cloud
Force.com Development
Salesforce Communities
Salesforce Integration Services
Salesforce Support
Salesforce Lightning
Salesforce Support
Your search for a reliable and cost-effective Salesforce support and maintenance services partner ends here! Girikon smoothens all implementation wrinkles with a service model that makes Salesforce experts available to clients for looking into their Salesforce administrative, integration and development issues with guarantee around minimal risk and outstanding services.
Ensure your implementation works smoothly with reliable support.
Choose an engagement model (onshore/offshore) that suits you best. We will fine-tune ourselves to the one you opt for.
Basic
Offshore – $45 /Hr
Onshore – $130 /Hr
For engagement up to 3 Months
Billing Monthly
Contact Us
Standard
Offshore – $35 /Hr
Onshore – $120 /Hr
For engagement above 3 Months
Billing Monthly
Contact Us
Premium
Offshore – $30 /Hr
Onshore – $100 /Hr
For engagement above 6 Months
Billing Monthly
Contact Us
Configuration and Data Migration
BASIC
STANDARD
PREMIUM
User Management
Security Management (Organization Wide Default, Profiles, Roles, Field Level Security, Sharing Rules, Public Groups)
Object Level Configurations (Object, Tab, Views, Fields, Page Layouts, Record Types, Custom Links, Buttons)
Salesforce Built-in Automations (Validation Rules, Workflow Rules, Formula Fields, Approval, Email Templates)
Data Management (Sandbox Refresh, Data Migration & Updation, Translation Workbench)
Reports, Dashboards
Other Configurations Items
Customization and Integration
BASIC
STANDARD
PREMIUM
Troubleshooting in Apex, VF Pages, Triggers
Outlook Connect, Lotus Notes Connect, Excel Connect
Community Portal, Sites
SF Mobile
Advanced Integration
BASIC
STANDARD
PREMIUM
Computer Telephony Integration
Salesforce to Salesforce
API & Webservices
Single Sign-on
Any Time Support
BASIC
STANDARD
PREMIUM
24*7 Telephone Support
Our Salesforce support & management services include:
Salesforce Monitoring
We let you focus on your key business areas while we take over the Salesforce implementation monitoring activities. We constantly strive to implement best practises, identify improvement areas and devise related action plans.
Salesforce Maintenance
We provide user management, standard/custom object maintenance, data management, security management and package maintenance related support services.
Salesforce Custom Development
Girikon’s onshore / offshore Salesforce team members are differentiated by their unique combination of deep Apex and Visualforce development skills along with seasoned business analysis experience. We know when to innovate and when not to try to reinvent the wheel i.e. when to custom develop to realize the full potential of Salesforce and how best to use Salesforce’s established features. We have several man-years of experience in developing custom features for standard Salesforce applications.Learn more…
Salesforce Help Desk
High End-user adoption rate is a success metric for CRM implementations. Girikon’s onshore / offshore Salesforce support team offers comprehensive training and help desk services to ensure widespread adoption.Learn more…
Why Choose Us
Quality with On Time Delivery: Being an ISO 9001:2008 certified company, we are committed to strive for continuous improvement and superior performance in all aspects of our business. We take pride in delivering on-time, every time while maintaining the highest quality standards.
Experienced: Girikon has over 300+ Techno-wizards and consultants working onsite / onshore and offshore for Fortune 1000 companies. We have delivered more than 200 Salesforce projects giving us an experience of over 1, 50,000 hours in Salesforce support, implementation, consulting, integration, migration, customization and Force.com development.
Blended Onshore/Offshore Model: Our business model revolves around ensuring cost effective onsite consulting followed by a mixed onshore-offshore based solution delivery. By switching between permutations & combinations of the team configuration as per requirement, we maintain the highest quality levels with significant cost reduction in comparison to other companies in the domain.
Complete Onshore Model: If project demands, we can put complete onshore team to ensure success of the project.
Flexible: As a flexible Salesforce partner, we give our clients the flexibility to choose a suitable service model from day one of project initiation and remain open to customization at a future date. All our clients get undivided attention; just great service and no attached overheads of larger companies.
You Own the IP: You will own the source code and Intellectual Property of the work we do for you under our agreement.